Case Number: S2223000038
Release Date: April 2022
Symptom/Vehicle Issue: Front Seat Back Panel Appears Broken, Misaligned, Noisy
Or Loose
Customer Complaint/Technician Observation: Owner may complain of the seat
back having fitting issues, being loose, noisy.
Discussion: Verify the front seat back panel installation is correct. From the rear seat
area place both hands near top of back panel and with fingers slightly engaged into
back panel gently pull to verify back panel is correctly installed (Fig 1). There should be
no movement in the back panel from this direction. To verify engagement of lower part
of back panel, grab rear lower sides and gently pull at same time (Fig 2). Back panel
should not show any signs of movement.

Fig 1 and 2
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.

Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC

Version 4.4 11/05/2021

Verify the RSE (rear seat entertainment) screen bezel installation by checking visually
and running hand over the seam checking gap and flushness. Gap should not exceed
1.5mm (Fig 3) Verify with feeler gage if necessary. Cap (bezel) should be flush to back
panel (Fig 3). With both thumbs positioned on cap (bezel), simultaneously push
upwards to verify engagement (Fig 4). Cap (bezel) should stay engaged.

Fig 3 and 4
If the seat back requires to be removed, refer to Service Library 23 - Body / Seats,
Front / PANEL, Seat Back / Removal and Installation. Some additional information is
below.
Removal of rear cover:
1. Adjust seat back to vertical. Place seat in full rearward position.
2. Unhook the j straps from under the seat frame and fold the carpet upwards
uncovering the 2 hidden screws.
3. Grab inboard side lower bolster edge of the back panel with two hands and pull
toward you

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.

Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC

Version 4.4 11/05/2021

Fig 5
4. Grab the inboard side and outboard side of the back panel and push down with
rotation clockwise on the inboard side and counterclockwise on the out-board
side to disengage (4) Snaps

Fig 6
5. With the panel removed, inspect the clips and attachments for damage.
Replace the panel if damaged.
6. If installing a NEW back panel remove both high retention clips from the back
frame. If the back panel is not being replaced with a new part, do not remove 2
high retention clips
7. Before back panel Installation push the RSE screen fully forward

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.

Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC

Version 4.4 11/05/2021

8. Place the back panel under the screen and gradually push it up until the upper
back panel hooks (2) will start to engage with the RSE bracket wires. Ensure
the back panel hooks are in the correct position using the opening in the back
panel under the screen and ensure the hooks are under the bracket wires. The
picture is showing WRONG placement of the back panel hook (above the wire)
if this is a case come back to point (Fig 7).

Fig 7
9. With the back panel hooks in place, push one side of the upper area of the back
panel up with one hand and at the same time push away the upper corner of
the seat trim with the second hand. Perform the same step on another side of
the seat (Fig 8)

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.

Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC

Version 4.4 11/05/2021

Fig 8

10. Verify both upper back panel hooks are properly installed and engaged with
the RSE bracket wires (Fig 9).

Fig 9
11. Place the back panel under the RSE screen and gradually push it up until the
upper back panel hooks (2x) will start to engage with the RSE bracket wires.
Make sure the back panel hooks are in the right position. Use the opening in the
back panel under the screen to view the hooks and that they are under the
bracket wires
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.

Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC

Version 4.4 11/05/2021

12. Push the back panel forward to engage the 4 snaps with the back frame

13. Hold the back panel on the lower corners and push up with both hands into the
seat (Fig 10)

Fig 10
14. If using NEW back panel: Lift the carpet up and grab the lower plastic part of
the back panel and push 2x high retention clips into frame rectangular holes.
Then install the 2 screws under carpet flap
If re-using the same back pane: Lift the carpet up and match the lower plastic
part of the back panel holes with high retention clips which are already placed
in the back frame and install the 2 screws.
15. Push the upper arch of the back panel on both sides to finesse the trim cover maintain upward pressure on the back panel
16. Inspect the seat cover to back for wrinkles and fitment. Adjust the fabric as
needed. Gap spec between back panel and RSE Cap 1.5mm max/ Flush 0.5+/- 0.5 mm
17. Hook J hooks for the lower carpet section to the seat frame. Installation
complete.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.

Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC

Version 4.4 11/05/2021