NHTSA ID Number: 10227885
Manufacturer Communication Number: TJ36426.1.1
TSB/Document Date: 2022-12-19
Summary
Unintentional VIDA Wi-Fi Connection Leading to 12V Battery Drain.
Service and Parts Business
Technical Journal
TITLE:
Unintentional VIDA Wi-Fi Connection Leading to 12V Battery Drain
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36426.1.1
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo
Car USA
2022-11-14
2022-11-21
FUNC GROUP:
FUNC DESC:
3111
Battery, complete
Page 1 of 53
“Right first time in Time”
Attachment
File Name
Service Journal 1000046.pdf
Service Journal 32310.pdf
Stethoscope.jpg
VOE Adapter Plugged-In.png
File Size
1.8612 MB
0.0762 MB
0.0703 MB
0.7915 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
TCAM = Telematics Connectivity Antenna Module
Vehicles equipped with a TCAM can unintentionally populate in VIDA through Wi-Fi connection.
When this happens, the 12V battery can drain.
This unintentional connection to VIDA Wi-Fi is currently under investigation and will be corrected in an
upcoming SW release.
This TJ will be updated when additional information becomes available.
Please follow the steps under Service.
Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC
Technical Journal 36426.1.1
CSC Customer Symptom Codes
Code
LM
LN
Description
12 V main battery/Dead battery
12 V main battery/Weak or low electrical power
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
224
225
227
235
236
238
246
256
536
539
Gear
Steer
Model Year
2023-9999
2023-9999
2023-9999
2022-9999
2022-9999
2022-9999
2022-9999
2023-9999
2021-9999
2022-9999
Plant
Chassis range
-
Struc Week
Range
202222-999952
202222-999952
202222-999952
202122-999952
202122-999952
202122-999952
202122-999952
202222-999952
202037-999952
202139-999952
SERVICE:
CCD = Center Console Display
In order to avoid unintentional connections to VIDA Wi-Fi, please note the following:
1. Leave the vehicle in Transport mode as long as possible (until the vehicle is ready for delivery)
THIS IS THE MOST EFFECTIVE WAY TO PREVENT UNINTENTIONAL VIDA WI-FI
CONNECTIONS AND 12V BATTERY DRAIN
If you must take the vehicle out of Transport mode (therefore placing it into Normal mode), please note
the following:
1. The vehicle will attempt to connect to VIDA Wi-Fi whenever the LOCK button on the key fob is
pressed 3 or more times repeatedly.
a. To prevent unintended activation of VIDA Wi-Fi (and therefore unintended 12V battery drain),
do NOT press the LOCK button 3 times consecutively (as is often done when retailer personnel
are trying to locate a vehicle)
2. A stethoscope icon will appear in the top-right corner of the CCD (see attached “Stethoscope.png”)
when the vehicle is attempting to connect (or has already successfully connected) to VIDA Wi-Fi
Page 2 of 53
2022-11-21
Technical Journal 36426.1.1
3. In order to disconnect VIDA Wi-Fi, you have 3 options:
a. Plug a VOE adapter (PN 9513108 OR PN 9513062 from Service Journal 32310) into the OBD-II
port for 5 seconds—no computer connection is necessary
i. Reference attached picture “VOE Adapter Plugged-In.png”
b. Connect the vehicle to VIDA (manually or through VIDA Wi-Fi) and then Disconnect from
VIDA (according to Service Journal 1000046)
c. Drive the vehicle out of range of the Wi-Fi access point
Note: This is valuable information for everyone in the retailer (especially the sales team)—please
share this information!
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern
area “Vehicle Report” and sub concern area “Support not needed”, use function group 3111.
To view TJ attachments continue to next page. This TJ has four attachments.
2022-11-21
Page 3 of 53
Technical Journal 36426.1.1
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2022-11-21
Technical Journal 36426.1.1
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2022-11-21
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Technical Journal 36426.1.1
Page 6 of 53
2022-11-21
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
VOLVO CARS GLOBAL WI-FI SERVICE
Copyright © 2018-2021 Volvo Car Corporation
EN
1
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
CONTENTS
1
TARGET GROUPS FOR THIS DOCUMENT ................................................................................ 3
2
PURPOSE OF THIS DOCUMENT ................................................................................................... 3
3
THE VOLVO CARS GLOBAL WI-FI SERVICE........................................................................... 4
3.1
Overview........................................................................................................................................... 4
3.2
TIE Service Journals for Volvo Cars Global Wi-Fi Service .............................................. 5
3.3
Requirements and Standards ................................................................................................... 7
4
HOW TO ESCALATE MAJOR ISSUES .......................................................................................... 8
5
HOW TO CONNECT ............................................................................................................................ 9
6
VIDA ...................................................................................................................................................... 10
6.1
Wi-Fi connected vehicles .......................................................................................................... 10
6.2
How to disconnect ....................................................................................................................... 11
6.3
How to filter................................................................................................................................... 11
7
VIDA ADMIN ...................................................................................................................................... 12
7.1
What are the functionalities in VIDA Admin?.................................................................... 12
8
ACCESS POINTS ............................................................................................................................... 13
8.1
Prerequisites ................................................................................................................................. 13
8.2
How to fault trace and determine if an AP is broken or not. ...................................... 14
8.3
How to request a replacement of a broken AP. ............................................................... 16
8.4
Return instruction for a none functional Access point. ................................................. 17
9
MERAKI DASHBOARD .................................................................................................................... 18
10 FAULT TRACING – VEHICLE(S) DOES NOT APPEAR IN VIDA..................................... 22
10.1
Vehicle(s) does not appear in VIDA after locking the vehicle 3 times. ............................................... 22
11 FAULT TRACING CHART - VEHICLE(S) DOES NOT APPEAR IN VIDA AFTER
LOCKING THE VEHICLE 3 TIMES. ................................................................................................... 31
12 FAULT TRACING - ERROR SHOWN WHEN TRYING TO CONNECT TO THE
VEHICLE. .................................................................................................................................................... 32
12.1
Vehicle appears in VIDA, but an error message is shown when trying to connect to the vehicle. .... 32
13 FAULT TRACING CHART - ERROR SHOWN WHEN TRYING TO CONNECT TO THE
VEHICLE. .................................................................................................................................................... 34
14 POOR PERFORMANCE – VEHICLE CONNECTION AND INSTALLATION OF SW ... 35
14.1
A bad Radio Frequency (RF) environment can result in connection issues and high SWDL Failure
rate.
35
15 EXAMPLES OF KNOWN ISSUES AND HOW TO RESOLVE THEM. ................................ 40
15.1
Vehicles does not appear in VIDA for some internal VCC users having Windows
10.
40
15.2
LED on access point is blinking orange and status also shown as grey in Meraki
Dashboard. .................................................................................................................................................. 41
16 CHANGE LOG ..................................................................................................................................... 45
Changelog .................................................................................................................................................... 45
SUPPORT DOCUMENT FOR HELPDESKS
Copyright © 2018-2021 Volvo Car Corporation
EN
2
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
1
TARGET GROUPS FOR THIS DOCUMENT
Support organizations that are involved in supporting dealers
using Volvo Cars Global Wi-Service, both during and after the
implementation of the service.
2
PURPOSE OF THIS DOCUMENT
The purpose of this document is to, on the one hand, give the
helpdesks an insight about new functionalities in VIDA & VIDA
Admin and Workshop Wi-Fi functionality is added to the systems
and, on the other hand, to guide through the Fault Tracing of
eventual Symptom.
Do not print this document since it might be updated regularly and
the document also contains links to other sections within the
document.
Copyright © 2018-2021 Volvo Car Corporation
EN
3
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
3
THE VOLVO CARS GLOBAL WI-FI SERVICE
3.1
Overview
Volvo Cars, as an industry leader in car connectivity, has
developed a Wi-Fi service designed to match with its connected
car infrastructure and requirements for Wi-Fi connectivity.
This Wi-Fi service contains two different Wi-Fi connections:
•
•
Volvo Cars Diagnostic Wi-Fi (mandatory) SSID =
VCCarDW
o Connects the car to the dealer’s local network.
o Enables a new and very efficient process for
diagnostic and downloads at Volvo workshops.
Volvo Cars Vehicle Connectivity Wi-Fi (optional) SSID
VCVCW
o Connects the car to Internet using the dealer’s local
network.
o Provides dealers with a very simple and efficient way
to demonstrate connectivity features in the
showroom
o Prepares connected cars for delivery to customer.
The Volvo Cars Global Wi-Fi service will be delivered as a
mandatory subscription for the dealer. The service includes a set
of pre-configured access points to be installed at the dealership
for extending the IT infrastructure at dealerships.
Copyright © 2018-2021 Volvo Car Corporation
EN
4
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
3.2
TIE Service Journals for Volvo Cars Global Wi-Fi
Service
SJ 1000046- Support document for Helpdesks - Volvo Cars Global
Wi-Fi Service
Target groups for this SJ:
Support organizations that are involved in supporting dealers using Volvo
Cars Global Wi-Service, Both during and after the implementation of the
service.
SJ 1000044 - Volvo Cars Global Wi-Fi Service – Basic Fault
Tracing – VIDA and Vehicle.
Target groups for this SJ:
For dealers for initial troubleshooting prior writing a report as for
helpdesks to ensure everything has been done to exclude the vehicle
itself as the reason for a fault.
Also to be used by all supporting Volvo Cars Global Wi-Fi Service.
SJ 1000045 - Technical overview and design - Volvo Cars Global
Wi-Fi Service
Target group of this SJ:
The aim of the attached document in this SPJ is to provide extensive and
in-depth knowledge about the Volvo Cars Global Wi-Fi Service. It
provides information on requirements for the Wi-Fi service and how to
adapt an existing dealership network to dealership Wi-Fi. The primary
target group is IT technicians at the dealerships and/or NSCs.
SJ 1000039- Verification Tool - Volvo Cars Global Wi-Fi Service
Target group of this SJ:
Is intended to be used by the IT department or the IT partner at the
dealership. When preparing an order for the Volvo Cars Global Wi-Fi
Service the tool is helpful to verify compliance with the requirements on
the IT infrastructure.
It can later on also be used for fault tracing when there is a need to
check that the IT infrastructure is still supporting Volvo Cars Global Wi-Fi
Service, or not.
Copyright © 2018-2021 Volvo Car Corporation
EN
5
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
SJ 1000040- Validation Tool - Volvo Cars Global Wi-Fi Service
Target group of this SJ:
Is intended to be used by the NSC to verify the XML file created by the
Verification Tool by the dealer when placing an order for Volvo Cars
Global Wi-Fi Service or when there is an issue after an implementation.
SJ 1000038 - Introduction - Volvo Cars Global Wi-Fi Service
Target group of this SJ:
To be used by all as an introduction to Volvo Cars Global Wi-Fi Service
SJ 1000049- Wi-Fi Self-assessment and test report - Volvo Cars
Global Wi-Fi Service
Target group of this SJ:
To be used by workshops that have installed the service.
It will include a list of tests that should be done in order to verify the
service.
Copyright © 2018-2021 Volvo Car Corporation
EN
6
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
3.3
Requirements and Standards
In order to ensure the functionality, it is necessary to ensure that below
requirements have been fulfilled.
SJ – 1000692 - Workshop System Requirements & Guidelines - VIDA in
2015 (Dealers)
Also ensure that the latest version of VIDA Prerequisite is installed.
For users in countries except for China, the latest version can be
downloaded here:
http://vidainstaller.volvocars.biz/client-installer/VIDASetup.exe
For users in China, the latest file can be downloaded here:
http://vidainstaller-cncc.volvocars.biz/client-installercn/VIDACNSetup.exe
Notes:
The installation requires that you are logged in as an Administrator on
your computer.
The computer might restart after the installation and the installation
might continue after the restart.
Copyright © 2018-2021 Volvo Car Corporation
EN
7
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
4
HOW TO ESCALATE MAJOR ISSUES
If many workshops suddenly experience issues at the same time
when using Volvo Cars Global Wi-Fi Service, then it is most likely caused
by an ongoing major incident.
Please then forward feedback from affected workshops by forwarding
TIE reports to central using below Concern Are and Sub Concern Area.
Please ensure that the following information is included in the TIE-report.
Description of the issue and business impact, e.g.
•
•
•
Vehicles does not appear in VIDA.
Vehicle can be found in VIDA, but an error occurs when trying to
connect to the vehicle.
Other than above.
Please describe the symptom as clear as possible with impact.
•
•
•
Number of workshops affected.
Time of occurrence (date and time.)
If the vehicle appears in VIDA, but an issue occurs when trying to
connect to the vehicle, then also attach below log files created by
VIDA.
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TSB/Document ID: TJ36426.1.1
Replacement Service Bulletin Number:
MFR Communication Date: 2022-11-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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