ACCOUNT TEAM COVERAGE
Please Deliver To: Service Managers and Warranty Decision Makers
FROM: Cummins Global Warranty Administration Communications
Subject: X15 OUT OF WARRANTY COVERAGE DUE TO PROGRESSIVE DAMAGE ON ATC2405
Number: Atc2443
Expires:

Date: 22-Nov-2022

01-Dec-2023 (U.S./Canada)
01-Dec-2023 (International)

Attention:
This is to revise and replace ATC 2443-A, dated 17-Feb-2022. This revision is to:
1 Extend the Expiration date to: 01-Dec-2023.
If additional information is required, please contact your Cummins Warranty Operations Group Leader.
DESCRIPTION:
This ATC (formed as a Temporary Repair Practice) is being issued to address out of coverage failures as a result of
dust ingestion through the air compressor inlet plumbing system on certain X15 engines. This ATC/TRP authorizes
certified repair locations to repair applicable components if all criterion are met in the Action section.
NOTE: Warranty claim may be charged back if pre-authorization via Cummins Care Request (CCR) is NOT obtained.
CCR number must be included in claim narrative.
NOTE: Necessary parts must be on hand before beginning this field action.
NOTE: Engines with existing Cummins Coverage are not eligible for this field action. In the event that a Cummins
coverage exists, ONLY Admin and a Campaign Check (SRT 17-902) should be filed, removing the unit from eligibility
for this ATC/TRP. As coordinated with Cummins Care, file all repair cost to the appropriate existing coverage.
NOTE: ATC2443 is not eligible if repair date is more than 3 months past ATC2405 repair date.
ACTION:
In order to qualify for repair under this field action, an engine:
-

1. must have NO existing coverage for the failed component, and

-

2. must show as OPEN on QuickServe® Online for this field action, and

-

3. must have completed ATC2405 within 3 months (ATC2443 Repair Date - ATC2405 Repair Date is less than
or equal to 92 days), and

-

4. must experience a symptom (high blow-by or oil consumption) as a result of dust ingestion through the air
compressor inlet system. Symptom must be confirmed:

-

-

4a. for high blow-by: Confirmed FC555 or FC556 on the improved calibration revision downloaded for
ATC2405, and/or

-

4b. for oil consumption: Confirmed Fail on the Oil Consumption Evaluator (Reference the Oil Consumption
Evaluator under Service Tools on the Service tab in QuickServe® Online). Must have supporting Engine
Lubricating Oil Consumption Report, and

5. must complete the diagnostics outlined in the instructions below prior to obtaining pre-authorization from
Cummins Care (1-800-Cummins).

NOTE: The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
-

-

1. Please refer to Service Bulletin 5613318 and follow the appropriate instructions list below:
-

1a. Follow section Prior to any part disassembly or removal, check the air intake system for the
following:, then

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1b. Follow section Disassembly of the Air Intake System, then

-

1c. Capture photos similar to figures 1, 2, and 3 in SB 5613318.

2. Upload the following to a new EDS or Guidanz data session:

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2a. ECM image in .EIF format. (If high blow-by must include record of FC555 or FC556 with ECM code)

-

2b. Screen shot of the result from Oil Consumption Evaluator: Fail, if applicable.

-

2c. Completed Engine Lubricating Oil Consumption Report, if applicable.

-

2d. Photos clearly documenting any dust entry paths.

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2e. Photos similar to figures 1, 2, and 3 in SB 5613318.

-

3. Call 1-800-Cummins to secure pre-authorization before continuing repairs.

-

4. After obtaining pre-authorization, repair engine per Cummins Care repair direction.

-

5. When filing claim, include your Cummins Care Request (CCR) Number in the claim narrative documenting
your pre-authorization.

MATERIAL DISPOSITION:
Where applicable, materials removed as a result of this field action must be returned to Cummins. Parts flagged via
the Cummins Enhanced Parts Return (EPR) process should be returned following the stated instructions. Please
return the parts to:
Cummins Service Support Center
910 S. Marr Road, Receiving Location 35
Columbus, IN 47201
Attn: Service Support Center Manager
Email: ssc@cummins.com
NOTE: Parts covered by the Field Action are to be returned to the Cummins Service Support Center. Please include a
copy of the claim paperwork and a material return tag with the returned parts. Include the ESN number, the Campaign
#2443, and the claim number on the material return tag. For Cummins returns, record WebCumpas# on the outside of
the box. For PACCAR returns, record CRA# or Eztrac#. Items not flagged for EPR should be returned to ReCon for
core credit. Unless otherwise indicated, items with no core liability can be scrapped.
REIMBURSEMENTS:
Parts:
NOTE: All parts listed are optional and the list provided is to be used for reference. Please repair with the applicable
parts for each engine based on Parts.Cummins.com. Additional parts are allowed if authorized by Cummins Care and
must be sufficiently documented in the claim narrative. A lack of documentation in the narrative may result in a
reduction in claim reimbursement or claim denial.
NOTE: Since the level of repair will depend on the directive and authorization from Cummins Care, source the lowest
cost parts available (Recon, Parts Kit vs. Individual Components, etc.)
The following parts are covered under this field action:
Part Number
288208700

Quantity
6

368964900
437409100RX
540582800
540582900
540611000
540618700

1
1
6
6
1
1

547297000
557927700
557930800
557930900
562826900RX

6
6
1
1
1

Description
CON ROD BEARING KIT
(OPTIONAL)
AIR COMPRESSOR (OPTIONAL)
RX CYL HEAD X114B (OPTIONAL)
PISTON KIT X116B (OPTIONAL)
PISTON KIT X114B (OPTIONAL)
MAIN BEARING KIT (OPTIONAL)
UPPER ENG GSKT KIT
(OPTIONAL)
CYLINDER LINER KIT (OPTIONAL)
PISTON KIT X124B (OPTIONAL)
OVERHAUL KIT X116B (OPTIONAL)
OVERHAUL KIT X114B (OPTIONAL)
RX CYL HEAD X116B (OPTIONAL)

Part Number
563363000

Quantity
1

Description
MAIN BEARING KIT (OPTIONAL)

NOTE: SRTs to gain access that are required to complete the repair, that are sufficiently explained in the claim
narrative, may also be claimed on this action.
NOTE: All SRTs listed are OPTIONAL. SRTs for component inspection or additional repairs as authorized by Cummins
Care may also be claimed on this action. Additional repairs must be sufficiently documented in the claim narrative.
Labor using applicable Access Code and Time:
SRT Code
Description
Time
00-139
Part Photograph/ECM Images/Datalogs to Factory Service Group
(OPTIONAL)
00-90X
Administrative time
01-0GJ
Cylinder Liner - Remove and Install, All - X15 CM2350 X114B
(OPTIONAL)
01-0GM
Piston and Connecting Rod Assembly - Rebuild, All - X15 CM2350
X114B (OPTIONAL)
01-0K1
Piston and Connecting Rod Assembly - Rebuild, All - X15 CM2350
X116B (OPTIONAL)
01-0M2
Cylinder Liner - Remove and Install, All - X15 CM2350 X116B
(OPTIONAL)
01-1BR
Cylinder Liner - Remove and Install, All - X15 CM2450 X124B
(OPTIONAL)
01-1JU
PISTON AND CONNECTING ROD ASSEMBLY - REBUILD, EACH
- X15 CM2450 X124B (OPTIONAL)
01-1ZR
PISTON AND CONNECTING ROD ASSEMBLY - REBUILD, EACH
- X15 CM2450 X134B (OPTIONAL)
01-20A
CYLINDER LINER - REMOVE AND INSTALL, ALL - X15 CM2450
X134B (OPTIONAL)
12-01E
Air Compressor - Remove and Install - X15 CM2350 X114B
(OPTIONAL)
12-01Y
Air Compressor - Remove and Install - X15 CM2350 X116B
(OPTIONAL)
12-05N
Air Compressor - Remove and Install - X15 CM2450 X124B
(OPTIONAL)
12-0AD
Air Compressor - Remove and Install - X15 CM2450 X134B
(OPTIONAL)
17-00Z
Radiator, Charge Air Cooler and/or Air Conditioner Condenser
Assembly - Remove and Install (CMI) (OPTIONAL)
17-902
CAMPAIGN/ATC CHECK (OPTIONAL)
Travel:
Travel is covered under this field action. Towing is not covered under this field action.
Other Claimables:
Consumables are covered under this field action.
NOTE: Additional parts, such as o-rings, gaskets and fasteners, that are required to complete the repair, but not
listed, may be claimed in Other Claimables. Please consolidate all consumables and claim them as one line item in
Other Claimables titled CAMPAIGN SUPPLIES or other appropriate selections. Please include brief summaries on the
details of items claimed.
Claim Instructions:
For Cummins Dealers, claims for this TRP must be filed via RAPIDSERVE™ Web (rsw.cummins.com). For
information regarding RAPIDSERVE™ Web, please reference the "Warranty" tab in QuickServe® Online. If there are
additional questions, please contact your local Cummins Distributor.
Account Code: .............................................................................................................................................................. 27
Pay Code: .......................................................................................................................... North America Distributor = X
Pay Code: ................................................................................................................................ North America Dealer = D

Pay Code: ............................................................................................................................... International Distributor = I
Pay Code: ................................................................................................................................... International Dealer = R
Failure Code: .................................................................................................................................................... WBRROA
Attachments
atc2443_esn-list-a.xlsx