31001 Service Bulletin/Repair Instructions

Service and Parts Business
Service Manager Bulletin

TITLE:
Shipping and Handling of Volvo Lithium-ion Hybrid Battery Packs to

Global Battery Solutions (GBS)

GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
31
001
Warranty
United States
REVISIONS:
ISSUE DATE:
STATUS DATE:
Page 2 – Shipping

Page 3 – added Compliance and Core Returns
2021-12-16
2022-08-29
Page 1 of 15

“Right first time in Time”

Attention Volvo Parts Managers and Service Managers

There may come a time where a Customer Vehicle will require Technical Service and you will be

instructed to replace and ship a defective lithium hybrid battery directly to our Supplier for Technical

Evaluation.

Note: All Volvo Lithium-ion Hybrid Batteries will be part of our Volvo Technical Helpdesk Prior

Approval Process.

The failed hybrid battery must be shipped directly to the Volvo Battery Center, operated by

Global Battery Solutions (GBS), at the address indicated below and on the shipping labels

attached.

VOLVO LITHIUM-ION HYBRID BATTERY PACK SHIPPING AND HANDLING GUIDELINES:

Remove the replacement battery from the shipping container and follow instructions as outline in VIDA

for vehicle installation.

HANDLING:

Ensure the replacement crate is kept in its original condition. The replacement battery pack shall be

removed from its original packaging and installed in the vehicle as soon as possible in order to maintain

protection against mechanical impact or tampering.
Produced and printed in the USA and available as an electronic document.

© 2022 VOLVO CAR USA, LLC
Service Manager Bulletin 31-001

Once the replacement battery is removed, store this container in a safe and secure place to be used for

the transportation of the defective hybrid battery.

•

•

•

•

•

•
Ensure all coolant lines are drained fully and covered prior to packaging and shipping.

Do not remove or cover up any of the hazmat shipping labels on the outside of the replacement

container.

Do not damage the replacement crate.

Do not stack anything on top of the replacement crate.

The battery pack shall always be kept in an upright position.

If you damage the crate you will be charged for a replace crate of $250 plus shipping and hazmat

labeling cost.
Carefully insert the defective hybrid battery in the replacement crate as soon as possible and move this

crate to a safe and secure staging location.

It is mandatory the defective hybrid battery be shipped to GBS within 2 days of receiving the

replacement battery. The defective battery must be received by GBS 7 days of receipt of the replacement

battery.

SHIPPING:

All core shipments to the Battery Center must include a proper core report. Without the core report core

credit will not be given. See the Core Return Procedure chapter in the Parts Policy and Procedure manual,

found on the Retailer Portal, for instructions on how to create a core report and core packing list.

Ship the core back to the Volvo Battery Center. Complete the attached FedEx VICS Bill of Lading and

update the return address.

All other information is pre-filled. Do not alter any information on this Bill of lading. Located at the end

of this bulletin are 4 GBS return shipping labels pre-addressed to Global Battery Solutions.

• Cut out one of the labels.

• Fill out this label completely.

• Secure the label to the outside of the replacement container.

• Contact the FedEx Freight at the number below and request a pick-up: FedEx Freight Customer

Service 1.866.393.4585

Ship to:

Volvo Cars c/o Global Battery Solutions

581 Ottawa Ave, Suite 100

Holland, MI 49423

Attention: Stacy Trott

Once the FedEx Driver arrives, it is important to give the driver the completed FedEx Bill of Lading for

and a copy of the Safety Data Sheet. You can print a copy of the Safety Data Sheet from SMB 31-001A.
Page 2 of 15
2022-08-29
Service Manager Bulletin 31-001

You should also attach a copy of the Safety Data Sheet to the outside of the replacement shipping crate

using the Volvo Poly Bags 7777563.

Warranty and Technical Documents

These Documents must be included inside the crate with the defective battery.

• Technical Helpdesk Vehicle Report - (mandatory) see sample below.

• Shipping Label affix to the outside of the replacement crate. (mandatory)

• Material Data Safety Sheets affix to the outside of the replacement crate. (mandatory)

• Copy of the original Repair order-see sample below.

COMPLIANCE:

Non-Compliance Reports (NCR) will be filed when a pack is shipped to GBS in an unapproved

condition (i.e., leaking coolant, unsecured bolts, missing/damaged parts or stramps, etc). Any noncompliance will result in a penalty to the sender. Please notify the Battery Center Manager (via

email) with all TIE reporting information when a BEV lid off repair case is initiated, this will assist in

expediting the repair process.

CORE RETURNS:

Below is our policy regarding core returns for PHEV Packs.

•
Core must be in acceptable condition
The retailer will receive full credit if the core is returned in the proper condition. If the core is not in

proper condition, the retailer will, in some cases, receive a partial core credit, while in other cases the

core will be rejected and shipped back to the retailer, at the retailer’s expense.

The requirements vary according to the type of core. Go to the Exchange Parts Bulletins to learn

the requirements for each particular type of core. The Exchange Parts Bulletin will explain what is

considered a “complete” core, and the physical condition it must be in.
2022-08-29
Page 3 of 15
Service Manager Bulletin 31-001

Please consider the following while packaging the PHEV pack. All items below will also be considered

in determining whether the Core shipment is acceptable or not are as follows:

•

•

•

•
The battery packs should be drained fully prior to packaging for shipment to avoid coolant spillage.

The coolant lines should be taped over to maintain cleanliness in the coolant lines.

Wooden Crate Missing Bolts – The packaging crate should have six (6) large bolts and two (2) small

bolts fastened securely to safely contain the pack in the packaging.

Securing Metal Crate Panels – The bolts holding the small latching assembly in place should be fully

secured. If this is not done properly, the side panels can become loose and potential missing upon

arrival at the Battery Center.

In addition, delivery of the TIE report and core packaging slip with the pack assists in facilitating a

timely core credit.

*Please contact the Battery Center Manager, James Luskin, with any concerns.

([email protected])
In addition, you should read the “Core Return Procedure” section of the “Volvo Parts Policies &

Procedures Guide”. There you will find if any additional requirements relate to a core. For example,

certain cores require original packaging and some cores require diagnostic documentation
Page 4 of 15
2022-08-29
012342ÿ67ÿ879ÿ 7 2 ÿ7 ÿ2 7 2ÿ38ÿ7ÿ92ÿ3 39ÿ13214
*LG PHEV in Cardboard Packaging shown above.
*CATL Long Range PHEV in Plastic Packaging shown above (P/Ns 36013041 & 36013042)
Volvo Cars c/o Global Battery Solutions

581 Ottawa Ave, Suite 100

ATTENTION: Stacy Trott

Holland, MI 49423
350.0 lbs
75" x 32" x 27"

147

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Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

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