Service and Parts Business

Service Manager Bulletin
TITLE:

New Repair Method Available
GROUP:

NO:

ISSUING DEPARTMENT:

CAR MARKET:

51

003

Warranty

United States and Canada

REVISIONS:

ISSUE DATE:

STATUS DATE:

2022-08-02

2022-08-02

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“Right first time in Time”
Reference TJ 35833 and SE-013
Volvo Car USA, LLC is pleased to announce that a new repair method has been approved as an option
to correct customer concerns of vibration while braking. This new method of disc resurfacing, using
an approved On-Car Brake Lathe (See Shop Equipment bulletin 013 for brake lathe options), reduces
possible lateral runout due to minor variations in mating surfaces between the hub and a replacement
disc.
COVERAGE GUIDLINES:
This new repair method is available to be performed on vehicles as a first repair attempt during the New
Vehicle Limited Warranty (US) or the New Vehicle Warranty (Canada).
RETAILER RESPONSIBILITY
Vehicle history must be checked in Warranty Inquiry to verify this repair is a first repair attempt on the
concerned axle. A valid printout from an approved On-Car Brake Lathe (See Shop Equipment bulletin
013 for brake lathe options) showing the VIN with the measurements for lateral runout and thickness
before resurfacing, and the lateral runout and thickness after resurfacing. Also, the VIDA printout
showing specifications for the current vehicle is required to be attached to support the claim.
If the thickness measures below the minimum specification as outlined in VIDA (before or after
resurfacing) then proceed to disc replacement and retain the disc(s) for Technical Material Analysis per
the Document Defects section of the TMA Warranty Parts Handling Guidebook.

Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC

Service Manager Bulletin 51-003
CLAIMING INSTRUCTIONS
Retailers are required to submit a long form claim for reimbursement. The following claiming
information must be followed when submitting a claim for processing.
All jobs require a printout from approved On-Car Brake Lathe (See Shop Equipment bulletin 013
for brake lathe options), showing the VIN, before resurfacing lateral runout and thickness, and after
resurfacing lateral runout and thickness along with VIDA printout showing specifications for current
vehicle are required to support a claim, attached to the work order. The sequence number from this
printout should be added in the claim text on line 2 after the Technical Journal reference (TJ 35833).
Claim Type:

01
Cause Code: 45
CSC Code: V4
Main OP:

98767-2 Brake disc lathe front incl. brake pads
98768-2 Brake disc lathe front excl. brake pads
98770-2 Brake disc lathe rear incl. brake pads
98771-2 Brake disc lathe rear excl. brake pads

If replacing discs after resurfacing add:
51141-3 Brake disc front x1 replace Qty. 2
51241-3 Brake disc rear x1 replace Qty. 2
Separate claims are required when performing repairs on both the front and rear during the same visit.
FAQ
Q: What do I do in the event our approved on-car brake lathe damages a disc causing replacement to be
needed?
A: With any workshop equipment, a certain level of maintenance and training is required. Replacement
of discs due to equipment malfunction, lack of maintenance, or proper training will not justify the
usage of the above operations in conjunction with disc replacement. In these cases, proceed with disc
replacement following the VST as if resurfacing was not attempted and retain the disc(s) for Technical
Material Analysis per the Document Defects section of the TMA Warranty Parts Handling Guidebook.
Q: Is this a required repair method for warranty repairs?
A: No, this is an optional repair method that has been approved as a first repair attempt during the New
Vehicle Limited Warranty (US) or the New Vehicle Warranty (Canada).

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2022-08-02

Service Manager Bulletin 51-003
Q: Will retailers be required to purchase an approved on-car brake lathe if we already have one that is
not on the special tool bulletin?
A: An on-car brake lathe will not be a required tool at this time, however, use of this approved method
does require an approved On-Car Brake Lathe (See special tool bulletin for brake lathe options).
Claims made by retailers that cannot furnish the required documents from the approved equipment will
have claims adjudicated appropriately.
Q: We have a vehicle that is back in the workshop with vibration pulsation identified on the previously
repaired axle. What is the proper repair method?
A: As noted, this repair method has only been approved as a first repair attempt during the New Vehicle
Limited Warranty (US) or the New Vehicle Warranty (Canada).
Q: What if the initial measurements report the disc is already or close to the minimum thickness
specification or the runout is too great to be corrected while remaining above the minimum
specification?
A: In these cases, proceed with disc replacement following the VST and retain the disc(s) for Technical
Material Analysis per the Document Defects section of the TMA Warranty Parts Handling Guidebook.

2022-08-02

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