Bulletin 93O9 Service Bulletin/Repair Instructions

Release Date
Technical Service Bulletin
10/18/2022
93O9 UPDATE

Software update for Audi A3 – (NVLW)
Applicable Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2022
2022
A3
8
Revision History

Revision
Date
Purpose
1
October 18, 2022
Original publication
Condition/Technical Background

This Update has been proactively released to prevent the following condition(s) from occurring in the vehicle:

Criteria

01
Technical Background

Various electrical system warnings may appear in the instrument cluster due to a software issue.
Remedy

Criteria

01
Remedy

Update gateway control module software.
This Update is in effect until removed.

Vehicle must meet all of the following criteria:

 Procedure is valid only for vehicles that show the 93O9 code in the Elsa Campaign/Action Information screen

on the day of repair.

 Vehicle must be within the New Vehicle Limited Warranty.

 Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.

 Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc and Audi Canada All Rights Reserved.

October, 2022
93O9 Page 1 of 9
Release Date
10/18/2022
Technical Service Bulletin
93O9 UPDATE

Software update for Audi A3 – (NVLW)
Service

NOTE:


Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be

performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa printout

showing the “open” status to the repair order.

If this UPDATE appears to have already been performed but the code still shows open in Elsa, contact

Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not

yet entered a claim for it in the system.

Elsa may also show additional open action(s); if so, inform your customer - this work can be done while

the vehicle is in for this UPDATE.

Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any

questions.

Enter the VIN in Elsa and proceed to the

“Campaign/Action” screen.
TIP

On the date of repair, print this screen and keep a

copy with the repair order.


Confirm the Campaign/Action is open . If the status is closed, no further work is

required.

Note the Applicable Criteria ID  for

use in determining the correct work to be done

and corresponding parts associated.

CRITICAL REPAIR STEP
STOP!

If multiple software update Campaign/Actions are

open, they must be performed in order of the Start

date . The oldest should be performed

first.


All Safety Recalls must be completed prior

to completing this campaign.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc and Audi Canada All Rights Reserved.

October, 2022
93O9 Page 2 of 9
10/18/2022
Release Date
Technical Service Bulletin
93O9 UPDATE

Software update for Audi A3 – (NVLW)
SVM Update Instructions

NOTE

Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;

The ODIS software is completely up to date.


Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of the

software update.


Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to

do so may cause the update to fail, which could result in damage to the control module. Control

modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.


Failure to do so may result in the tester entering power save mode during the software update,

which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.


Under no circumstances should the tester be used on battery power alone during the software

update. Failure to do so may result in the tester powering off during the update, which could result

in damage to the control module.
Flash process through “Audi Flashing” not Guided Fault Finding (GFF).


DO NOT USE Guided Fault Finding (GFF) to perform this flash. Using GFF will cause the flash

to take longer. Requests for additional time will not be considered.
The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.


Performing a software update using a Bluetooth or WiFi connection increases the risk of losing

connection during the update, which could result in damage to the control module.

It also greatly increases the time required to perform the update. Requests for additional time or

parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.
TIP

As a best practice, customer presets should be documented prior to performing any update in the event these

settings are lost during the update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc and Audi Canada All Rights Reserved.

October, 2022
93O9 Page 3 of 9
Release Date
10/18/2022
Technical Service Bulletin
93O9 UPDATE

Software update for Audi A3 – (NVLW)

NOTE


All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session.

You must fully complete this campaign and send all logs before beginning any other campaigns or

operations.

If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before

beginning this operation. ODIS “Hot-Fix” patches may affect the update process.
WARNING

Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury

may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s)

during Update Process!

TIP

To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software

Version Management (SVM) Operating Instructions.

The SVM Process must be completed in its entirety so the database receives the update confirmation response.

A warranty claim may not be reimbursed if there is no confirmation response to support the claim.


Open the hood.

Open the battery cover.

Attach battery chrager to the vehicle battery

or underhood charging posts.

NOTE
When connecting the charger directly to the battery,

connect the positive cable to the positive terminal of

the battery and connect the negative cable to the

grounding lug on the chassis. DO NOT connect the

ground cable directly to negative terminal of the

battery.


Switch on the hazard warning lights.
CAUTION

The procedure may cancel itself if the hazard

warning lights are not switched on. The hazard

warning lights prevent the system from switching to

bus sleep mode during the update.


Connect

the

VAS6150X/VAS6160X

Diagnostic Tester to the vehicle.

Start the ODIS program.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc and Audi Canada All Rights Reserved.

October, 2022
93O9 Page 4 of 9
Release Date
10/18/2022
Technical Service Bulletin
93O9 UPDATE

Software update for Audi A3 – (NVLW)

Confirm that scan tool is communicating with

the diagnostic head by USB cable.

o
If the Bluetooth or WiFi symbol is

shown,

then

disconnect

the

diagnostic head from the vehicle and

reconnect the USB cable to the

diagnostic head and then reattach to

the vehicle.

From the home screen of the scan tool

highlight “Flash” .

Follow the on-screen prompts.

NOTE
Operating mode “Flash” must be used. Performing

this software update using “Diagnosis” (Guided

Fault Finding) could result in non-payment of the

claim.

Select “Starting Flashing” and follow the onscreen prompts.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc and Audi Canada All Rights Reserved.

October, 2022
93O9 Page 5 of 9
Release Date
10/18/2022
Technical Service Bulletin
93O9 UPDATE

Software update for Audi A3 – (NVLW)

Select “No RO”.

Highlight “SVM – Code Input”.

Select “Perform test”.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc and Audi Canada All Rights Reserved.

October, 2022
93O9 Page 6 of 9
Release Date
10/18/2022
Technical Service Bulletin
93O9 UPDATE

Software update for Audi A3 – (NVLW)

NOTE

Using Bluetooth or WiFi for this action is

PROHIBITED!

Damage caused to electronic components (e.g.

ECM, TCM, etc.) during the SVM flash process is

not covered.


Enter the corrective action code (SVM code)

as listed below.
SVM code
93O9A364


Select “Accept” .

Follow the on-screen prompts.

After receiving confirmation that the flash

completed successfully, select “Send”

 to send the diagnostic protocol

online.

Follow the on-screen prompts.

Click “Flash”  to exit the flash session.
TIP

Various event memory entries may be generated

after the flashing procedure on some vehicles. Put

the vehicle in a corresponding bus sleep mode

after performing the update in order to clear the

faults.

To put the vehicle in bus sleep mode, disconnect

the diagnostic tester, remove the key from the

vehicle and lock the vehicle with the remote for 5

minutes.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc and Audi Canada All Rights Reserved.

October, 2022
93O9 Page 7 of 9
Technical Service Bulletin
10/18/2022
Release Date
93O9 UPDATE

Software update for Audi A3 – (NVLW)
Warranty

Claim Entry Instructions

After Update has been completed, enter claim as soon as possible to help prevent work from being duplicated

elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:


U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.

Canada dealers: Upload the repair order to Audi WIN/Operations/Campaign Closure.

Service Number

Damage Code

Parts Vendor Code

Claim Type
93O9 (letter O, not number zero)

0099

002

Sold vehicle: 7 10

Unsold vehicle: 7 90
Causal Indicator

Vehicle Wash/Loaner

Criteria I.D.
Mark labor as causal

Do not claim wash/loaner under this action

01

LABOR

Labor Op
Time Units
Description
2706 89 50
10
Connect battery charger
9035 25 99
Time stated on

diagnostic protocol
Update gateway control module

software
Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your

Elsa Campaign/Action Information screen so that any additional required work can be

done simultaneously.

Verifying Vehicle

Eligibility
To verify vehicle eligibility for this Update, always check the Elsa Campaign/Action

Information screen. The Elsa system is the only binding inquiry and verification system;

other systems are not valid and may result in non-payment of a claim.
Help for Claim

Entry
For questions regarding claim entry, contact Audi Warranty.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc and Audi Canada All Rights Reserved.

October, 2022
93O9 Page 8 of 9
Release Date
10/18/2022
Technical Service Bulletin
93O9 UPDATE

Software update for Audi A3 – (NVLW)

Required

Customer

Notification
Inform your customer in writing by recording on the Repair Order any and all work that

was conducted on the vehicle, including any and all updates completed under this Update.
Required Special Tools

Diagnostic Tester

Battery Tester/Charger

capable of minimum 90

Amp continuous supply
-VAS6150X/VAS6160X(or equivalent)
Additional Information

All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa

for the most current version of this document.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc and Audi Canada All Rights Reserved.

October, 2022
93O9 Page 9 of 9

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