August 2022
Dealer Service Instructions for:

Customer Satisfaction Notification Z66
Highway Assistance Option
Remedy Available
2022

(MP) Jeep Compass

NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this repair on vehicles in used
vehicle inventory and those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.

Subject
The highway assistance option on about 691 of the above vehicles may not function
as expected. Additionally, the adaptive cruise control will not function. The cruise
control may be activated by the right-side steering wheel control switch instead of
the highway assistance option.

Repair
Replace the right-side steering wheel control switch.

© Copyright 2022, FCA US LLC, All Rights Reserved

(kka)

Customer Satisfaction Notification Z66 – Highway Assistance Option Page 2

Parts Information
Part Number

Description

7CZ92SCSAB

Switch, Speed Control

Parts Return
No parts return required for this campaign.
Render the switch unusable and discard.

Special Tools
The following special tools is required to perform this repair:
➢ 2050200100

Remover, Driver Air Bag

Customer Satisfaction Notification Z66 – Highway Assistance Option Page 3

Service Procedure
1. Disconnect and isolate the negative battery cable. If equipped with an
Intelligent Battery Sensor (IBS), disconnect the IBS connector first before
disconnecting the negative battery cable. Wait 2 minutes for the system
capacitor to discharge before continuing service (Figure 1).
IBS
CONNECTOR

NEGATIVE
BATTERY CABLES

Figure 1 - Batteries

WARNING: To avoid serious or fatal injury on vehicles equipped with
airbags, disable the Supplemental Restraint System (SRS) before attempting
any steering wheel, steering column, airbag, seat belt tensioner, impact
sensor or instrument panel component diagnosis or service. Disconnect and
isolate the battery negative (ground) cable, then wait two minutes for the
system capacitor to discharge before performing further diagnosis or
service. This is the only sure way to disable the SRS. Failure to take the
proper precautions could result in accidental airbag deployment
WARNING: To avoid serious or fatal injury when removing a deployed
airbag, rubber gloves, eye protection, and a long-sleeved shirt should be
worn. There may be deposits on the airbag cushion and other interior
surfaces. In large doses, these deposits may cause irritation to the skin and
eyes.

Customer Satisfaction Notification Z66 – Highway Assistance Option Page 4

Service Procedure [Continued]
WARNING: To avoid serious or fatal injury, the driver airbag trim cover
must never be painted. Replacement airbags are serviced with trim covers in
the original colors. Paint may change the way in which the material of the
trim cover responds to an airbag deployment. Failure to observe this
warning could result in occupant injuries upon airbag deployment.
2. Locate the access hole dimples in the lower surface of the steering wheel hub rear
trim cover near each of the two horizontal spokes.
3. Using the Remover, Driver Air Bag 2050200100 , pierce the trim cover at the
dimple and insert it through one of the steering wheel access holes. A guide and
notch integral to each side of the steering wheel hub rear trim cover and the
mounting/horn switch plate will assist in directing the tool to the ends of the
retainer spring (Figure 2).
4. When the tool makes contact with
the retainer spring, push inward
(toward the steering column) on
the tool far enough to disengage
the retainer spring from under the
hook of the steering wheel
armature.
5. Pull the released side of the DAB
away from the steering wheel far
enough to insert a trim stick or
another long and thin obstacle
between the released spoke of the
DAB trim cover and the steering
wheel spoke hub cavity. This will
help to prevent the released end of
Figure 2 – Air Bag Removal
the retainer spring from becoming
accidentally engaged again while
the opposite end of the retainer spring is being released.
6. Repeat Steps 3 and 4 for the opposite end of the retainer spring.
7. Pull the DAB away from the steering wheel far enough to access the steering
wheel wire harness connector to the DAB inflator initiators.

Customer Satisfaction Notification Z66 – Highway Assistance Option Page 5

Service Procedure [Continued]
Caution: Do not pull on the clockspring pigtail wires or pry on the connector
insulators to disengage them from the Driver AirBag (DAB) inflator initiator
connector receptacles. Improper removal of these pigtail wires and their
connector insulators can result in damage to the airbag circuits or the
connector insulators.
8. The clockspring DAB pigtail
wire connector insulators are
secured by integral latches and
a
Connector
Position
Assurance (CPA) lock to the
airbag tether cutter and inflator
connector receptacles, which
are located on the back of the
floating horn switch plate and
the DAB housing. Pull the lock
straight away from the
connector insulator, then pull
the insulators straight away
from the connector receptacles
to disengage and disconnect
them.

Figure 3 – Electrical Connector

9. Remove the DAB and floating horn switch plate from the steering wheel as a
unit.
10. Using a trim stick or equivalent, release the retainers on the back of the speed
control switch from the steering wheel (3).
11. Disconnect the wire harness connector (2) from the speed control switch (1)
(Figure 3).

Customer Satisfaction Notification Z66 – Highway Assistance Option Page 6

Service Procedure [Continued]
12. Remove the fasteners
(2) and separate the
speed control switches
(1) from the switch
bracket (3) (Figure 4).

13. Position the NEW speed
control switches (1) to
the bracket (3). Install
the fasteners (2) and
tighten securely.
14. Connect
the
wire
harness connector to the
speed control switches.

Figure 4 – Speed Control Switch Bracket

15. Install the NEW speed control switch into the steering wheel, pressing firmly to
verify the cleats are fully engaged.
16. Position the DAB close enough to the steering wheel to connect the steering
wheel wire harness connectors to the DAB inflator initiators.
17. Connect the clockspring pigtail wire connectors to the airbag inflator initiator
connector receptacles by pressing straight in on the connector insulator. Be
certain to engage each keyed and color-coded connector to the matching
connector receptacle. Be certain that each connector is fully engaged in its
receptacle, then push the connector lock straight into the connector to lock it in
place.
18. Carefully position the DAB to the steering wheel hub cavity while tugging lightly
upward on the clockspring pigtail wires for the airbag and tucking the wires in
the upper hub cavity of the steering wheel. Be certain that none of the steering
wheel wiring is pinched between the airbag housing or the horn switch and the
steering wheel armature.
19. Using both hands, push firmly and evenly on both sides of the DAB trim cover
until both ends of the spring retainer have snapped in place under the hooks
within the hub cavity of the steering wheel.

Customer Satisfaction Notification Z66 – Highway Assistance Option Page 7

Service Procedure [Continued]
20. Do not connect the negative cable to the battery at this time. The
Supplemental Restraint System (SRS) Verification Test procedure should be
performed following service of any SRS component, proceed to step 21.
21. Be certain that the diagnostic scan tool contains the latest version of the proper
diagnostic software. Connect the diagnostic scan tool to the 16-way Data Link
Connector (DLC). The DLC is located on the driver side lower edge of the
instrument panel, near the steering column opening cover and outboard of the
steering column.
22. Check to be certain that there are no occupants in the vehicle, then connect the
negative battery cable. If equipped with an Intelligent Battery Sensor (IBS),
connect the IBS connector.
23. If the vehicle is equipped with Keyless Go, follow the warning below.
WARNING: After disconnecting the 12-Volt battery wait two minutes
before proceeding. Remove the ORC fuses, connect the 12-Volt battery, wait
two minutes before proceeding. Cycle the ignition to the on position, then
reconnect the orc fuses. Failure to follow these instructions may result in
possible serious or fatal in jury.
24. For vehicles with a standard ignition follow the warning below.
WARNING: Turn the ignition on, then reconnect the 12-Volt battery.
Failure to follow these instructions may result in possible serious or fatal
injury.
25. Exit the vehicle with the diagnostic scan tool.
26. Using the diagnostic scan tool, read and record the active (current) Diagnostic
Trouble Code (DTC) data.
27. Next, use the diagnostic scan tool to read and record any stored (historical) DTC
data.
28. If any DTC is found in Step 25 or Step 26, refer to the appropriate diagnostic
information.

Customer Satisfaction Notification Z66 – Highway Assistance Option Page 8

Service Procedure [Continued]
29. Use the diagnostic scan tool to erase the stored DTC data. If any problems
remain, the stored DTC data will not erase. Refer to the appropriate diagnostic
information to diagnose any stored DTC that will not erase. If the stored DTC
information is successfully erased, go to Step 29.
30. Turn the ignition switch OFF for about 15 seconds, and then back to ON.
Observe the airbag indicator in the instrument cluster. It should light from four to
six seconds, and then go out. This indicates that the SRS is functioning normally
and that the repairs are complete. If the airbag indicator fails to light, or lights
and stays ON, there is still an active SRS fault or malfunction. Refer to the
appropriate diagnostic information to diagnose the problem.
31. Return the vehicle to the customer.

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will
be used by FCA to record Customer Satisfaction Notification service completions
and provide dealer payments.
Use the following labor operation number and time allowance:

Replace steering wheel switch

Labor Operation
Number

Time
Allowance

08-Z6-61-82

0.5 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing Section,
for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Customer Satisfaction Notification Z66 – Highway Assistance Option Page 9

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please contact
your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Highway Assistance Option

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

Z66

LOGO

VEHICLE PICTURE

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2022 Model
Year (MP) Jeep Compass] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The highway assistance option on your vehicle may not function as expected. Additionally, the
adaptive cruise control will not function. The cruise control may be activated by the right-side
steering wheel control switch instead of the highway assistance option.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will replace the right-side steering wheel control switch. The estimated repair time is about one
hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and
check-out during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience.
Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN Z66.

Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.