NHTSA ID Number: 10225243
Manufacturer Communication Number: Y54
TSB/Document Date: 2022-10-31
Summary
Customer Satisfaction Notification Y54 Missing Options
Down
(5'7"
Box)
Cargo
Tie
Down
(6'4"
Box)
CL2
CL2 6'4
5'7"
"
X
Chrome
Bodyside
Moldings
(5'7" Box)
Chrome
Bodyside
Moldings
(6'4"
Box)
Rebel
Hood
Decal
Rebel
Exterior
Side
Graphics
MJB
5'7"
MJB
6'4"
MYA
MPC
Lockable
Storage
Console
CNA
X
US Flag
Decal
Bed
Step
MPQ MD1
X
Mopar
Trailer
Camera
Wiring
(No
Camera)
XFQ
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Customer Satisfaction Notification Y54 – Missing Options
Page 9
Service Procedure
A. Rebel Quarter Panel Decals Installation Procedure
1. Remove any dirt and debris, Prep install area with isopropyl alcohol.
Ensure to wipe down entire quarter panel area. From taillight to gas cap.
2. After prepping hood, Utilize a infrared temperature gun to record the hood
temperature. This temperature must be between 70-98 degrees Farenheit.
3. Retrieve rebel conventional bed quarter panel graphic.
4. Peel rear (non-see-through) carrier off with a partner and spray entire graphic
area with soap and water mixture.
5. Ensure full coverage of graphic.
Customer Satisfaction Notification Y54 – Missing Options
Page 10
Service Procedure [Continued]
6. Cover panel install area with soap and water mixture.
7. Mock up graphic to quarter panel, Carrier will net to the wheel flare. And off
the bottom character line.
8. Ensure that the carrier follows the bottom unit character line, and the character
line around the taillight.
Customer Satisfaction Notification Y54 – Missing Options
Page 11
Service Procedure [Continued]
9. Add a layer of soap and water mixture to the entirety of graphic. Ensure to
“Lock Down” graphic by squeegeeing across the top portion first.
10. Begin the squeegeeing process from the center of the graphic. Ensure to work
water fully outwards. Repeat squeegee process three times total.
11. Beginning on the side closer to the front end of the bedding. Carefully fully
remove carrier. Check install area for any water bubbles or lifts.
Customer Satisfaction Notification Y54 – Missing Options
Page 12
Service Procedure [Continued]
12. Complete graphic post-heating process per hood graphic post-heating process.
(WI 1552).
13. Ensure to squeegee/bleed out any water bubbles. And squeegee down any lifts.
14. The Rambox style quarter panel decal will be separated before install.
15. The separated top edge will be placed on the “Box” covering.
Customer Satisfaction Notification Y54 – Missing Options
Page 13
Service Procedure [Continued]
16. Align separated rambox graphic section by utilizing the squeegee between the
box edging. Graphic will follow the rambox corner edge.
17. Follow graphic process for squeegeeing, post-heating and final install steps.
18. After post-heating is completed. Wipe down the graphic with isopropyl alcohol.
Inspect both driver and passenger side for any defects.
Service Procedure [Continued]
Customer Satisfaction Notification Y54 – Missing Options
Page 14
B. Rebel Hood Decal Installation Procedure
1. To remove dirt and debris. Prep install area with 72/25 alcohol mixture.
2. After prepping hood. Utilize a infrared temperature gun to record the hood
temperature. This temperature must be between 70-90 degrees Fahrenheit.
Customer Satisfaction Notification Y54 – Missing Options
Page 15
Service Procedure [Continued]
3. The hood graphic locating tempates will now be placed on the hood. Netting off
of the rebel plastic trim.
4. Ensure that the templates are flush with the rebel hood scoops.
5. After confirming that the template is in the correct position. 1” masking tape
will be utilized to ensure templates stay in place.
Customer Satisfaction Notification Y54 – Missing Options
Page 16
Service Procedure [Continued]
6. Retrieve rebel hood graph, peel rear (non-see-through) carrier off with a
partner, and spray entire graphic area with soap and water mixture. Ensure full
coverage of graphic.
7. Cover install area of hood with soap and water mixture.
8. With partner carefully place graphic on hood with the see-through carrier faced
up.
Customer Satisfaction Notification Y54 – Missing Options
Page 17
Service Procedure [Continued]
9. Graphic will be aligned to the front scoop trim edges.
10. Ensure graphic is also parallel with the inner edges of the hood locating
fixtures.
11. Add a layer of soap and water mixture to entirety of graphic.
12. Follow Rebel graphic squeegee methodology for “Lock Down Process.
Customer Satisfaction Notification Y54 – Missing Options
Page 18
Service Procedure [Continued]
13. Once you work your way to the bottom half of the graphic. There will be two
striations to tear on both sides.
14. This is done to be able to shift the bottom half of the graphic to ensure
alignment.
15. Repeat “Lock Down” process two more times (Three in total) Ensure to reapply soap and water mixture between each step.
ALERT: Always press towards the edges of the graphics when squeegeeing.
Failure to do so can cause water bubble build-up under the graphic. Ensure to
NOT squeegee past the edges of the carrier.
Customer Satisfaction Notification Y54 – Missing Options
Page 19
Service Procedure [Continued]
16. With partner slowly begin peeling off the top layer of the carrier.
17. Inspect graphic for any water bubbles trapped.
18. On larger clusters of water bubbles, utilize the bubble-pricking tool to release
the water, and squeegee out the water.
1&2) Follow Graphic handheld heat gun post-heat process requirements for
squeegeeing, post-heating, and final install steps.
Customer Satisfaction Notification Y54 – Missing Options
Page 20
Service Procedure [Continued]
C. US Flag Decals Installation Procedure
Instruction Sheet Built to Serve Flag Decals for DT Ram Trucks Left-hand
68500061AA and Right-hand 6800062AA
1. Defect Removal. Remove any dirt nibs or defects in the paint that would result
in objectionable read-through defects after decal is applied.
2. Body Surface. Body surface temperature must be a minimum of 70°F during
decal application to ensure conformability and initial adhesive bond.
3. Alcohol Wipe. Wipe the same body surface with a clean lint-free cloth
moistened with isopropyl alcohol to remove contaminants.
4. Dry Wipe. Wipe the same body surfaces as in step 3 with a clean, dry lint-free
cloth to remove remaining haze.
5. Wetting Solution. Mix three or four drops of liquid soap (Unscented Joy dish
detergent or Johnson’s Baby Shampoo) in spray bottle full of clean water.
6. Placing Tape to Locate the Decal. Tape along the top of decal and place it
using the dimensions on pages 2-4 according to the box size and style.
7. Liner Removal. Flip decal up and remove carefully the liner. Avoid contact
with decal adhesive surface. Do not let the decal touch the body surface. Spray
exposed adhesive and body surface with the setting solution.
8. First Squeegee. Squeegee entire premask surface with a plastic squeegee. Start
at center and fan out to the edges using firm, overlapping.
9. Premask Removal. Slowly remove premask at 180° directions, (flat to
surface). Do not snap it off or remove in a 90° direction, (perpendicular to the
surface).
If the decal comes up while removing the premask, there may be too much soap
in the wetting solution or the temperature may be below 70°F. Pressurize again
with squeegee over the entire decal. Then wait a few minute to allow the
adhesive of the decal to increase before removing premask.
Customer Satisfaction Notification Y54 – Missing Options
Page 21
Service Procedure [Continued]
10. Second Squeegee. Squeegeeing after premask removal may be necessary in
certain areas. Work bubbles out to the nearest edge or use air release tool or pin
and re-squeegee that area to ensure proper adhesion.
11. Inspection. Dry off vehicle and inspect for any remaining bubbles. Repeat on
opposite side.
12. Postal Application. Allow the vehicle to remain 70°F for at least fifteen
minutes before taking outside in freezing conditions, Do not power wash decal
area for 72 hours.
Customer Satisfaction Notification Y54 – Missing Options
Service Procedure [Continued]
Page 22
Customer Satisfaction Notification Y54 – Missing Options
Service Procedure [Continued]
Page 23
Customer Satisfaction Notification Y54 – Missing Options
Page 24
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation numbers and time allowances:
Labor Operation
Number
Time
Allowance
*Installation of LINE-X Premium
spray-in Bedliner
23-Y5-41-82
0.0 hours
*Sublet Process Allowance
85-33-33-33
0.3 hours
Labor Operation
Number
Dollar
Allowance
Up to:
*Sublet to LINE-X for Premium spray-in
bedliner - labor and materials
97-75-65-55
$475.00
*Towing allowance
95-23-86-51
$1000.00
Install Mopar Under Rail Box Bedliner
23-Y5-41-83
0.3 hours
Install Mopar 4 Adjust Cargo Tie Hooks
23-Y5-41-84
0.3 hours
Install Chrome Bodyside Moldings
23-Y5-41-85
0.4 hours
Install “Rebel” Hood Decal
23-Y5-41-86
0.5 hours
Install ‘Rebel” Exterior Graphics
23-Y5-41-87
0.3 hours
Install Lockable Console Storage
23-Y5-41-88
0.7 hours
Install US Flag Decal (Left & Right)
23-Y5-41-89
0.5 hours
Install Bed Step
23-Y5-41-8A
0.4 hours
23-Y5-41-8B
2.0 hours
*Sublet Operations
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.
Customer Satisfaction Notification Y54 – Missing Options
Page 25
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION
Missing Options
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
Y54
LOGO
VEHICLE PICTURE
Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2020 and 2021
Model Year (DT) Ram 1500 Pickup] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
Your vehicle may have been built without some of the specified options during the
manufacturing process.
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
QR Code
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will review the options list that are specified for your vehicle and install any missing options as
required. The estimated repair time will vary depending on the options that need to be installed
most options take about an hour. In addition, your dealer will require your vehicle for proper
check-in, preparation, and check-out during your visit, which may require more time. Your
time is important to us, so we recommend that you schedule a service appointment to minimize
your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN Y54.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
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TSB/Document ID: Y54
Replacement Service Bulletin Number:
MFR Communication Date: 2022-08-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
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