August 2022
Dealer Service Instructions for:

Customer Satisfaction Notification Z63
Oil Starvation
Remedy Available
2022 (DT) Ram 1500 Pickup
NOTE: This campaign applies only to the above vehicles equipped with a 3.0L
diesel engine (sales code EXH).
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this repair on vehicles in used
vehicle inventory and those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.

Subject
The engine oil anti-drain valve O-ring in the engine oil filter adapter on about 33 of
the above vehicles may be the incorrect size, potentially limiting or preventing
internal engine oil flow. Restricted internal engine oil flow can cause a knocking
noise or a Malfunction Indicator Lamp (MIL) and fault code. If this condition is
not addressed, it can eventually lead to premature engine failure.

© Copyright 2022, FCA US LLC, All Rights Reserved (DJT)

Customer Satisfaction Notification Z63 – Oil Starvation

Page 2

Repair
Using the wiTECH tool, complete a scan report. If P0524 is present, check the oil
filter and cylinder bores for damage. If cylinder bore damage is found, the engine
must be replaced.
If no code is present, remove the engine oil filter and check for debris.
If no debris is found in the filter, and no code P0524 was set, replace the engine oil
filter adapter assembly.
If debris is found in the filter, cylinder bore inspection is required. If cylinder bore
damage is found, the engine must be replaced.

Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner
in a loaner vehicle if inspection determines that engine replacement is required,
and the vehicle must be held overnight.

Customer Satisfaction Notification Z63 – Oil Starvation

Parts Information
For Engine Oil Filter Adapter Replacement
Part Number

Qty.

Description

68511102AA

1

Engine Oil Filter Adapter (with Cooler)

68231020AA

1

Engine Oil (case of 12)

68163848AB

1

Coolant (case of 4 gallons)

05072722AA

6

Seal (Washer), Fuel Injector

68148333AA

6

O-ring, Fuel Injector

68211320AA

1

EGR Gasket (used with bore inspection)

For Engine Replacement
Part Number

Qty.

Description

05162111CB

1

Engine Assembly

68163848AB

1

Coolant (case of 4 gallons)

68211320AA

1

EGR Gasket

06512984AA

2

Bolt, Cab to Frame

06512988AA

2

Bolt, Cab to Frame

06512962AA

2

Bolt, Cab to Frame

06511825AA

2

Bolt, Cab to Frame

Parts Return
No parts return required for this campaign.
Engine replacement will follow standard powertrain return process.

Page 3

Customer Satisfaction Notification Z63 – Oil Starvation

Page 4

Special Tools
The following special tools are required to perform this repair:
➢ NPN

wiTECH MicroPod II

➢ NPN

Laptop Computer

➢ NPN

wiTECH Software

➢ VM.10358A

Remover, Fuel Injector

➢ 9717 - Brush, Injector Bore (Originally Shipped In Kit Number(s) 9910)

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure
A. Scan Report
1. Using the wiTECH tool, complete a scan report.

B. Inspect Oil Filter
1. Remove the oil filter and
disassemble it (Figure 1). Use a flat
bladed tool to lift up on one side of
the element, and while holding the
filter element up, move the tool 90
degrees to lift it further and free the
filter media.

Figure 1 – Oil Filter Disassembly

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]
2. Check that the oil filter has not imploded and that there are no metal particles
related to a potential bearing seizure. Is the filter imploded, or does it contain
metal particles? (Figure 2)
➢ YES. Proceed to D. Cylinder Bore Inspection.
➢ NO. No further inspection is needed. Perform C. Engine Oil Filter Adapter
Replacement.

Figure 2 – Oil Filter Inspection

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]
C. Engine Oil Filter Adapter Replacement
1. Disconnect and isolate the negative
battery cable. If equipped with an
Intelligent Battery Sensor (IBS),
disconnect the IBS connector first
before disconnecting the negative
battery cable.
2. Remove the two bolts (1) securing
the engine cover (2) (Figure 3).
3. Lift up and pull forward and
remove the engine cover (2)
(Figure 3).

Figure 3 – Engine Cover

4. Raise and support the vehicle.

WARNING: Make sure engine cooling system is cool before servicing. Do
not remove any clamps or hoses, pressure cap, or open the radiator
draincock. When the system is hot and under pressure serious burns from
coolant can occur.

NOTE: When servicing the cooling system, it is essential that coolant does
not drip onto the accessory drive belts and/or pulleys. Shield the belts with
shop towels before working on the cooling system. If coolant contacts the
belts or pulleys, flush both with clean water.

NOTE: DO NOT WASTE reusable coolant. If the solution is clean, drain
the coolant into a clean retainer for reuse.

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]
5. Remove the four bolts (1) and
remove the front suspension skid
plate (Figure 4).
6. Drain the engine oil. Install and
tighten the drain plug to
40N·m (30 ft. lbs.).
7. Remove the left front tire and
wheel assembly.

Figure 4 – Front Suspension Skid Plate

8. Remove the front wheelhouse
splash shield spat screws (1), if
equipped (Figure 5).

Figure 5 – Splash Shield Spat

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]
9. Remove the 10 screws (2) and the
push pins (1) (Figure 6).

Figure 6 – Splash Shield

10. Remove the push pin (1) and
remove the screws (2) (Figure 7).
11. Remove the wheelhouse splash
shield.

Figure 7 – Splash Shield

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]
12. Position a clean drain pan under draincock location.

13. Open radiator draincock (1)
located at the lower left side of
radiator.
Turn
draincock
counterclockwise until it stops and
allow to drain (Figure 8).
14. Remove coolant pressure cap.

Figure 8 – Radiator Draincock

NOTE: Removal of the A/C compressor does not require the refrigerant to be
evacuated.
15. Remove the nuts (1), bolts (3) and
the vibration damper cover (2)
(Figure 9).

Figure 9 – Vibration Damper Cover

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]

CAUTION: Do not let the tensioner arm snap back to the free position,
severe damage may occur to the tensioner.

16. Rotate belt tensioner (2) until it
contacts its stop. Partially remove
the serpentine belt (1), then slowly
rotate the tensioner (2) into the free
position (Figure 10).

Figure 10 – Serpentine Belt and
Tensioner

17. Disconnect the wire harness
connector (1) from the A/C
compressor (2) (Figure 11).

Figure 11 – A/C Compressor Connector

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]

18. Remove the A/C pipe retainer to
air pump bracket (Figure 12).

RETAINER

Figure 12 – A/C Compressor Pipe
Retainer

19. Disconnect the clip holding the
harness to the A/C pipe
(Figure 13).

CLIP

Figure 13 – A/C Pipe to Harness Clip

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]
20. Remove the fasteners (1) securing
the A/C compressor (2) to the
engine (Figure 14).

Figure 14 – A/C Compressor Fasteners

21. Remove the stud from the A/C bracket (Figure 15).
22. Remove the A/C compressor and
position aside.

STUD

Figure 15 – A/C Compressor Fasteners

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]
23. Remove the two nuts (1) and bolt
(2) from the small bracket (3) and
remove the bracket (Figure 16).

Figure 16 – A/C Compressor Bracket

24. Remove the bolts (1), and the A/C
compressor bracket (2) (Figure 17).

Figure 17 – A/C Compressor Bracket

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]
25. Disconnect the oil pressure sensor
wire harness connector (2)
(Figure 18).

Figure 18 – Oil Pressure Sensor
Connector

26. Detach the wire harness retainer
(2) from coolant hose (Figure 19).
27. Position a large pan under the
engine oil filter adapter.

Figure 19 – Wire Harness Retainer

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]
28. Disconnect the coolant hose (1) from the oil cooler (Figure 19).
29. Remove the bolts (1) and the
engine oil filter adapter (2).
Discard
the
old
adapter
(Figure 20).

Figure 20 – Oil Cooler Bolts

30. Clean the engine oil filter adapter engine mounting surface.
31. Install the new engine oil filter adapter and tighten the fasteners (Figure 20):
➢ Fasteners to block 30 N·m (22 ft. lbs.)
➢ Fasteners to cylinder head 24 N·m (18 ft. lbs.)
32. Connect the coolant hose (1) to the oil cooler (Figure 19).
33. Attach the wire harness retainer (2) to the coolant hose (Figure 19).
34. Connect the oil pressure sensor wire harness connector (2) (Figure 18).
35. Install the A/C compressor bracket (2) and the bolts (1) (Figure 17). Tighten to
45 N·m (33 ft. lbs.).
36. Install the small bracket, nuts and bolt (Figure 16). Tighten to 11 N·m
(8 ft. lbs.).

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]
37. Install the stud to the A/C bracket (Figure 15). Tighten to 11 N·m (8 ft. lbs.).
38. Move the A/C compressor into position on the bracket.
39. Install and hand tighten the fasteners (1) securing the A/C compressor (2)
(Figure 14). In this order, tighten the nut to 28 N·m (21 ft. lbs.), the rear bolt to
28 N·m (21 ft. lbs.) and the lower bolt to 28 N·m (21 ft. lbs.).
40. Connect the clip holding the harness to the A/C pipe (Figure 13).
41. Install the A/C pipe retainer to air pump bracket (Figure 12).
42. Connect the wire harness connector (1) to the A/C compressor (2) (Figure 11).
43. Rotate belt tensioner (2) until it contacts its stop. Install the serpentine belt (1),
then slowly release the tensioner (2) (Figure 10).
44. Install the vibration damper cover (2), the nuts (1) and bolts (3) (Figure 9).
Tighten the fasteners to 10 N·m (89 in. lbs.).
45. Refill cooling system. See Service Library at 07 - Cooling, Standard Procedure,
Coolant System Air Evacuation.
46. Install the wheelhouse splash shield.
47. Install the push pin (1) and install the screws (2). Tighten the screws securely
(Figure 7).
48. Install the 10 screws (2) and the push pins (1). Tighten the screws securely
(Figure 6).

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]
49. Install the front wheelhouse splash shield spat screws (1), if equipped. Tighten
the screws securely (Figure 5).
50. Install the left front tire and wheel assembly. In a star pattern, tighten the lug
nuts to 176 N·m (130 ft. lbs.).
51. Install the front suspension skid plate (Figure 4). Tighten the bolts to 55 N·m
(41 ft. lbs.).
52. Refill the engine with oil.
53. Install the engine cover (2) (Figure 3).
54. Install the two bolts (1) securing the engine cover (2) and tighten securely
(Figure 3).
55. Connect the negative battery cable. If equipped with an Intelligent Battery
Sensor (IBS), connect the IBS connector first before connecting the negative
battery cable.
56. Check and clear fault codes.

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]
D. Cylinder Bore Inspection
WARNING: Observe the following precautions when working on fuel
systems: No sparks, open flames or smoking. Avoid inhaling and
swallowing fuel. Avoid eye and skin contact with fuel. Pour fuels only into
suitable and appropriately marked containers. Wear protective clothing.
Failure to observe these precautions may result in fire, explosion, property
damage, and serious or fatal injury.

WARNING: High-pressure lines deliver diesel fuel under extreme pressure
from the injection pump to the fuel injectors. This may be as high as 2000
bar (29,008 psi). Use extreme caution when inspecting for high-pressure
fuel leaks. Fuel under this amount of pressure can penetrate skin causing
personal injury or death. Inspect for high-pressure fuel leaks with a sheet
of cardboard. Wear safety goggles and adequate protective clothing when
servicing fuel system.
NOTE: When key is cycled to the off position, fuel system pressure
automatically bleeds down.

1. Loosen the clamp (1) and
disconnect the clean air hose
(Figure 21).
2. Detach the coolant hose retainer (2)
from the clean air hose (Figure 21).
3. Remove the bolt (3) securing the
clean air hose (Figure 21).

Figure 21 – Clean Air Hose

Customer Satisfaction Notification Z63 – Oil Starvation

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Service Procedure [Continued]
4. Disconnect the Closed Crankcase
Heater Ventilation (CCV) heater
wire harness connector (1)
(Figure 22).
5. Detach the CCV heater wire
harness retainer (2) (Figure 22).
6. Disconnect the crankcase breather
hose.