9/28/22, 1:47 PM

84 09 22_SERVICE ACTION: PROGRAMMING THE TELEMATICS CONTROL UNIT - 3G SUNSET

SIB 84 09 22
SERVICE ACTION: PROGRAMMING THE TELEMATICS CONTROL
UNIT - 3G SUNSET

2022-09-12

MODEL
E-Series
I01
I12
I15

Model Description
i3
i8 Coupe
i8 Roadster

Production Date
April 27, 2017 – October 29, 2021
April 24, 2018 – January 31, 2020
March 16, 2018 – January 31, 2020

AFFECTED VEHICLES
Affected vehicles which require this Campaign to be completed will show it as “Open” when checked either
in AIR, the “Service Menu" of DCSnet (Dealer Communication System), ISPA NEXT or Warranty Vehicle
Inquiry.

SITUATION
The 3G network in the US has been shut down. This means that only the 4G network will be available. In
the 4G network, voice calls will be transferred via the Voice over LTE (VoLTE) function. For this purpose, the
SIM card must perform an IMS registration in the mobile communication network. Due to a production error,
the telematics control units were delivered without an IMS configuration.
The Connected Drive voice services (Concierge Call, BMW Assistance and emergency call voice) can no
longer be used regionally in the US in vehicle with telematics control units ATM-1 and TCB-4G.
Voice control of the vehicle and all other telephone (paired mobile devices) functions are not affected.
Emergency call location data is unaffected.

CORRECTION
Manually select the Telematics Control Unit to program using ISTA 4.36.4x or higher.

PROCEDURE
The Telematics Control Unit must be programmed to write the IMS configuration into it.
When programming with ISTA, only those control units for which a more up-to-date software is available will
be identified to be programmed.
If the Telematics Control Unit is not listed as part of the measures plan, it must be manually
selected.

1.
2.
3.
4.
5.
6.

Start a programming session with ISTA
Select “Software Update”
Select “Advanced”
Select the Telematics Control Unit (ATM or TCB) and check off the “Programming” box
Determine Measures plan and complete the programming.
Follow the rework list for any final initializations or calibrations.

After the programming has been fully completed, check functionality of the system.
Note that ISTA will automatically reprogram and code all programmable control modules that do not have
the latest software.

Copyright ©2022 BMW of North America, Inc.
about:blank

1/3

9/28/22, 1:47 PM

84 09 22_SERVICE ACTION: PROGRAMMING THE TELEMATICS CONTROL UNIT - 3G SUNSET

Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to DCSNet / TIS / Technical Documentation /
Diagnostics and Programming / Programming Documentation.

PARTS INFORMATION
No parts needed.

CLAIM INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one
time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the
required I-level or higher.
For this Service Acton, if the Telematics Control Unit is not listed as part of the measures
plan as noted above, it must be manually selected prior to programming the vehicle.
Please be sure to also perform any additional before and/or after work (including attaching labels)
as required by the open campaigns on the vehicle.
Close any other open programming and encoding Campaign repairs as outlined in the
corresponding Service Information Bulletin.
As determined by the above, reimbursement for this Service Action will be via normal claim entry utilizing
the work package information below that applies.
Defect Code:

0084160200

I01 I12 I15 Program control units (telematics control unit Sunset)

Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
Work Pkg

Labor Operation Description (Plus work)

Labor Allowance

#1

00 72 899

Programming and encoding the vehicle
control units, includes Carrying out vehicle
test (00 00 556/61 21 528)

Refer to AIR

00 72 900

Programming and encoding the vehicle
control units was performed in conjunction
with another campaign/repair prior to or
during this workshop visit (vehicle is
already at the specified Target integration
level or higher, no repair is necessary)

1 FRU

Or:

#2

Or:
The vehicle arrives at your center and this Service Action shows open (No other Main work will be
performed or claimed during this workshop visit)
Work Pkg

Labor Operation Description (Main work)

#3

00 72 317

Programming and encoding the vehicle
control units, includes Carrying out vehicle

Labor
Allowance
Refer to AIR

Copyright ©2022 BMW of North America, Inc.
about:blank

2/3

9/28/22, 1:47 PM

84 09 22_SERVICE ACTION: PROGRAMMING THE TELEMATICS CONTROL UNIT - 3G SUNSET

test (00 00 006/61 21 528)
Or:

#4

00 72 318

Programming and encoding the vehicle
control units was performed in conjunction
with another campaign/repair prior to this
1 FRU
workshop visit (vehicle is already at the
specified Target integration level or higher,
no repair is necessary)

Only one of the flat rate labor operation codes listed above can be used for claim
submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be
claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes
and the claim comments (For example: B84 09 22 WP 1), unless otherwise required by State law.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the
latest software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Defect Code in this bulletin with the labor operations in AIR that
apply.
Please explain the additional work procedures that were performed (The why and the what) on the repair
order and in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the Defect Code and labor operations (including the
diagnosis that applies*) in AIR that apply.
Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topics of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the Warranty
Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

Copyright ©2022 BMW of North America, Inc.
about:blank

3/3