Technical Service Bulletin
00 A3 - Repair Authorization
00 14 60 2037030/1 April 11, 2014.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A3

2015

All

Not Applicable

Condition
Audi of America is requesting your cooperation in supplying us with the technical information vital to the successful
launch of the Audi A3 sedan. The procedure outlined below is mandatory for all dealers and should be followed
when the first Audi A3 sedan arrives at your dealership until further notice.
NOTE: The Repair Authorization Process should not be followed for routine maintenance services and PDI
inspections.

Technical Background
Not applicable.

Production Solution
Not applicable.

Service
1.

Verify customer concern.

2.

Begin GFF diagnosis. Do not remove any part or disconnect electrical connections.

3.

Create a TAC ticket using the Technical Assistance Center System in Elsa.

4.

Select 2015 A3 Launch Repair
Authorization in the Concern Type field as
shown at right (Figure 1).

Figure 1. 2015 A3 Launch Repair Authorization

© 2014 Audi of America, Inc.

Page 1 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
5.

Describe the customer concern with as much detail as possible. Fill in all required fields.

6.

Include your cellphone number in the TAC ticket. The TAC consultant will contact you with this number so you
can be near the car during the conversation.

7.

Always attach the Collection Services Diagnosis Log and photos of the concern.

8.

Activate the TAC ticket promptly by calling the TAC for further instruction before carrying out any repairs.

9.

Within one hour of receiving the technician’s call, our Launch Team will either provide a repair plan or make
the decision to send a Launch Team member to your dealership. If there is no response within the hour, the
technician may proceed with the repair.

Tip: Through the Audi Launch Allowance Program, Audi dealers may claim 30 time units when a TAC ticket
is properly opened and 30 time units when the TAC ticket is closed with appropriate attachments and detailed
repair information. Dealers may claim an additional 40 time units when requested parts are sent within 48 hours
to the Warranty Parts Return Center.
Further instructions on how to claim the additional time units can be found in the Audi Warranty Service Circular
AWA-14-02 dated February 19, 2014.
Warranty and Parts Return Process:
• The Audi Warranty Parts Return Center will notify the dealership of a part return on all closed Audi Technical
Helpline case numbers within one (1) business day. Warranty Parts Return Center personnel will:
• Contact the Parts Manager to confirm part availability for each part request.
• Create a shipping request in the Warranty Parts Shipping Portal (WPSP).
• Contact the dealership if the requested part(s) is not picked up by FedEx in 48 hours.
• Dealership personnel should:
• Monitor the Outstanding Warranty Parts Report in WPSP for new requests.
• Print the pre-addressed shipping label from the WPSP.
• Return the requested part(s) with repair documentation and a printed copy of the Audi Technical Helpline
case number to the Warranty Parts Return Center same day.
• Enter the warranty claim into SAGA within 24 hours of repair.

Warranty
This TSB is informational only and not applicable to any Audi warranty.

© 2014 Audi of America, Inc.

Page 2 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB (2037030) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.

© 2014 Audi of America, Inc.

Page 3 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.