Technical Service Bulletin
00 - Engine shuts off and/or EPB activates when driver door is opened
00 13 44 2031850/2 January 17, 2013. Supersedes Technical Service Bulletin Group 46 number 12-27 dated
November 20, 2012 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A6/A7

2013

All

Not Applicable

A8

2013
All

Start-Stop

Q5

2013

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised Warranty (Changed damage code)

1

11/20/2012

Original Publication

Customer complains of one or both of the following:
 Engine and ignition shut off when driver’s door is opened.
 Electronic Parking Brake (EPB) activates when driver’s door is opened (A6/A7/S6/S7 only)

Technical Background
Vehicle Departure Deactivation (VDD) was added in MY13 vehicles equipped with Start-Stop beginning with
CW22/2012 production. This feature turns off the engine and ignition under the following conditions:
 The vehicle has been moved.
 The driver’s seat belt is removed.
 The brake pedal is not pressed.
 The vehicle is stationary.
 The driver’s door is opened.
On A6/A7/S6/S7 vehicles, these events will also activate the EPB.

Page 1 of 4 plus attachment
© 2013 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.

Technical Service Bulletin
Production Solution
Revised VDD/EPB strategy to improve customer satisfaction.

Service
It is possible to change the functionality of VDD/EPB through a coding change within the vehicle. Please discuss
with the customer if they would like the functionality of these features changed. Once changed, the operation
would be as follows:
 Engine and ignition will no longer shut off when exiting the vehicle.
 If the engine is off (due to Start-Stop) when the door is opened, the ignition will shut off to prevent battery
drain.
 The parking brake will not activate when the ignition is switched off. (A6/A7/S6/S7 Only)

Tip: This change is not reversible.
If the customer would prefer the modified functionality, proceed with the rest of this bulletin.
1. Follow all instructions in the attached TSB 2011732 00 Software Version Management
(SVM), operating instructions.
2. Update the J393 (Comfort System Central Control Module) using the SVM action code as
listed in the table below if necessary.

Model

Old Software
Part Number

Old Software
Version

New Software
Part Number

New Software
Version

SVM Action Code

(or higher)
All

Parameterization
(N/A)

Parameterization
(N/A)

Parameterization
(N/A)

Parameterization
(N/A)

46A005

3. Insert the owner’s manual supplement, 131.564.6VK.21, in to the owner’s manual.
Additional supplements may be ordered from, www.audi.techliterature.com if needed.

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© 2013 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.

Technical Service Bulletin
4. If available, replace the
old Start-Stop glovebox
insert (Figure 1), with
the new glovebox
insert BR-12-631-US
(Figure 2). Additional
inserts may be ordered
from the Brand Store.
Figure 1. Old Start-Stop glovebox insert.

Figure 2. New Start-Stop glovebox insert.

Warranty
Claim Type:

Use 1SP claim type. If vehicle is outside any warranty, this Technical Service Bulletin is
informational only.

Service Number:

5789

Damage Code:

0039

Labor Operations:

Perform SVM Update and Install applicable
Inserts

5789 2599

30 TU

Diagnostic Time:

GFF

No allowance

0 TU

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2031850/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

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© 2013 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.

Technical Service Bulletin
Required Parts and Tools
Part Number

Part Description

Quantity

131.564.6VK.21

Owner’s Manual Insert

1

BR-12-631-US

Glovebox Insert

1

Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.

Page 4 of 4 plus attachment
© 2013 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.

Technical Service Bulletin
00 Software Version Management (SVM), operating instructions
00 12 32 2011732/9 February 7, 2012. Supersedes Technical Service Bulletin Group 00 number 10 – 02 dated
March 24, 2010 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

All Audi

2002 on

Not Applicable

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

9

-

Revised header data (Added model years)
Revised Technical Background
Revised Service (Added image)

8

3/24/2010

Revised Technical Background
Revised Service (Added Response Codes section)

7

5/13/2009

Revised Service (Step 6)

6

12/15/2008

Revised Service (Step 3 – added information concerning use of wireless
VAS 5054A transmitter head)

5

11/17/2008

Revised Title to include Repair Group

4

10/21/2008

Revised Service (Step 3 – added information concerning Windows power
savings settings)

This Technical Service Bulletin (TSB) details the general process for carrying out a Software Version Management
(SVM) software update for any TSB or Update.
Troubleshooting information is included in the Additional Information section.
Please refer to the upcoming TSBs covering detailed aspects of SVM. They will be listed under group “99”.

Technical Background
SVM was developed with the main goal of ensuring each Audi vehicle has the correct electronic control units with
the correct software versions installed when it leaves the dealership repair facility.

© 2012 Audi of America, Inc.

Page 1 of 10

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
SVM is a feature of GFF that has a subset of
functions or components as seen in Figure 1. These
functions are explained below. A VAS 5051B, VAS
5052A, or VAS 6150(A/B/C) diagnostic tool is
required to read out the vehicle control unit data and
send it to the SVM server (also called an “SVM
communication”).

Figure 1. Subset of SVM functions

1. SVM – Specified/actual comparison
Goal: This function is designed to ensure all electronic control units installed in the vehicle have the correct
part numbers, software versions, coding and parameterization. It will not suggest a control unit software
update. During this SVM communication, the part numbers and software versions of the actual control units
installed in the vehicle will be sent to the SVM servers. This “actual” data is then compared to the “specified”
data in the SVM database for a particular vehicle. The specified data stored on the SVM servers is also
referred to as the vehicle “reference”.
What an SVM Spec/Actual can do:
• Document any changes to an electronic control unit’s hardware/software part numbers, hardware/software
versions, and provide feedback to the user if these changes are accepted or rejected.
• When new parts are installed, it will also calculate coding changes or parameterization changes. If a
“hardware replacement suggestion” is given, then a conflict exists with the vehicle reference for that
control unit (i.e. SVM expects a different part number or software version for the control unit in question).
1

• As a rule, SVM will not allow a control unit with the same part number as the original part to be installed if
the new part contains an older software revision. In this situation, SVM will return a hardware change
2
suggestion . In these special cases a new vehicle reference must be manually set by an Audi Product
Support Engineer. Please contact the Technical Assistance Center Helpline if you suspect this is the
case.
2. SVM - Direct Input: SVM code for problem related update
Goal: This function performs any additional functions which cannot be performed with an SVM Spec/Actual.
Those functions include the following.
What an SVM code can do:
• Update the software in a flash-capable control unit if the SVM code is valid for the vehicle.
3

• After the software update is completed, an additional SVM Specified/Actual comparison will be performed
to calculate a new coding and/or parameterization and to document all control unit changes as a new
reference in the SVM database.
• SVM Codes should not be used to update a control unit without knowing the solution(s) the software
update provides. To update control unit software, the technician must first diagnose the condition in the
vehicle and find an applicable TSB that provides a valid SVM Code. Randomly trying out multiple SVM
Codes wastes time and can sometimes cause conflicts in the SVM database.
• SVM codes can also be used to document manual software updates to the vehicle’s systems, as in the
case with MMI Software Package (ZUG) updates. These types of updates are performed manually with a
CD/DVD/SDcard. An SVM code for an MMI update documents the changes in the SVM database and
provides coding and/or parameterization suggestions. It does not perform any software updates.
© 2012 Audi of America, Inc.

Page 2 of 10

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
SVM codes for MMI Software Package (ZUG) updates will only complete successfully if every control unit is
updated to the correct software level. This is especially important when a control unit fails/dies during the
manual software update process and is then later replaced, but not updated after it is installed. Since the new
replacement control unit was not updated the SVM code will fail. The replaced control unit must be updated
prior to running the SVM code.
• SVM Exchange (XCHG) Codes can also be used to aid in the installation of new service parts when an
SVM spec/actual cannot code or parameterize the replacement control unit, as with all Audi airbag control