Service Bulletin

Bulletin No.:

10-00-89-006I

Date:

October, 2022

INFORMATION
Subject:

Information for Dealers/Technicians on When and How to Submit a Product
Information Report (PIR) (Canada Only)

Models:

2023 and Prior GM Passenger Cars and Light Duty Trucks

Attention: U.S. dealers should refer to the latest version of Corporate Bulletin Number
02-00-89-002.
This bulletin has been revised to add the 2022-2023 Model Years, remove references to the
Enhanced and the Legacy PIR forms, and update information on the CSMT Phone App.
Please discard Corporate Bulletin Number 10-00-89-006H.

Effective October 1, 2022, the Certified Service
Mobile Toolbox Application (CSMT App) is the only
method for PIR submission to General Motors of
Canada Company (GMCC). The legacy method of
submitting a PIR via the Product Information Report
Online (PIR Online) tool in GlobalConnect has been
decommissioned.
Dealers/Technicians play a key role in reporting product
issues via Product Information Reporting. The
timeliness and detailed information in these reports
proves to be extremely important to the product
problem resolution process. This bulletin will offer
information on when and how to submit a Product
Information Report.

Guidelines for Submitting a Product
Information Report (PIR)
Product Information Reports are an important tool that
help us collectively identify and quickly address
emerging issues on our vehicles, particularly during the
launch of new programs.
The Critical Product Concerns are: Safety, no start,
walk-home conditions.
A good rule of thumb when considering when to submit
a report is whether it meets the “Critical Points”
below:
Critical Timing: Safety Concern, Vehicle in dealership,
Concerning plant build condition.

Copyright 2022 General Motors LLC. All Rights Reserved.

Critical Information: Safety concerns, vehicle
currently at dealership with issue present, assembly
plant build issues.
In addition to the examples of critical conditions noted
above, product information reports can also be helpful
for communicating:
• Wire harness routing causing damage (Critical
information communicated with photos)
• Emerging conditions that have required repetitive
repairs with no apparent service bulletin or PI
(Critical Product Concern)
• Significant issues not typically submitted as a
warranty claim (Critical Product Concern or
Critical Information)
• Vehicle operating normally but condition
unacceptable to the customer
• Critical issues found during Pre-Delivery
Inspection (PDI) or with GM Accessories
Important: Be clear, accurate, professional and as
descriptive as necessary to help others fully
understand the issue.
Service Information (SI) Feedback, not Product
Information Reports, should be submitted for the
following:
• Issues with Service Information (SI) repair
information
• Issues with the Technical Service or Preliminary
Information Bulletin
• Issues with the Labor Time Guide

Page 2

October, 2022

Process of Submitting a Product
Information Report (PIR)
Note: The CSMT Mobile Phone App is the only
method for PIR submission.
Submit Product Information Reports (PIRs) using the
Certified Service Mobile Toolbox Application (CSMT
App). The CSMT Phone App allows you to send PIRs
from your phone with photos or video.
To submit a PIR, you must have:
1. CSMT Phone App installed
2. E-mail application on your phone
Photos/Video
Important: Photos and/or video must be taken while in
the process of completing the PIR (while attaching a
previously saved photo or video is not currently
permitted, it will be available soon in a coming update
to the CSMT app).
Photos should:
• show a clear close up (or multiple), and a distance
photo so it is clear where on the vehicle the issue
is located
• use a pointer (finger/pen) to guide the viewer
where to look (when necessary)

Using the CSMT Mobile Phone App to
Submit a PIR
The CSMT App provides a Product Information
Reporting (PIR) tool within the application. Other tools
within the CSMT App include the Pre-Repair
Authorization (PRA) Process. (Refer below to “Getting
the App”)
Steps to submit a PIR via the CSMT App:
1. You see an issue with a GM product and would like
to submit a Product Information Report.
2. Open the CSMT application and log in using your
Global Connect ID and password.
3. Select PIR from the Menu.
4. Enter the last 8 digits of the VIN (or full VIN or
Scan), tap VALIDATE, then select and confirm
Vehicle.
5. Enter Odometer and Condition (mandatory fields).
6. Enter additional information (Cause, Correction,
Job Card #, TAC Case #, Parts Manager Name,
Parts Manager Phone Number, Parts Manager
Email, Part #, Comments).
• Scroll down until you have filled in all applicable
boxes.
• When you get to the bottom, you will see the
camera icon.
7. Tap the camera icon to enter “Gallery” view, then
tap “Add Media” to take a photo(s) and/or record a
video to help describe the issue.
• If photos/video are taken, they will be displayed
in “Gallery” view.

Bulletin No.: 10-00-89-006I

• If necessary, tap Edit to select and delete any
unwanted media.
• When done with photos/video, tap the back
arrow to exit “Gallery” view.
8. Tap Next and review your data in “PIR Form
Review”, prior to final submission.
• Carefully review the data and any photos/video
media attachments.
• This is the last opportunity to edit your report
data and media entries.
• If necessary, tap the back arrow to continue
editing as required.
9. When satisfied, tap Next and advance to the
E-mail screen.
• The report will be sent from the E-mail
application you have installed on your phone.
• If prompted, select the E-mail application to
utilize while submitting the report (i.e., Gmail).
• You will now see the report data in your E-mail
application, and ready for submission. (You
may need to scroll to view the entire report with
any pictures and video attachments).
Important: DO NOT use the back button on the E-mail
screen or use your phone’s menu back button. The
back button will cancel your report and erase all entries
and photos.
10. From this window, you MUST select the Send icon
or command on the screen to complete the
submission of the PIR.
11. An on-screen message will appear for three
seconds displaying “Thank you for submitting a
report. Please check your sent messages to verify.”
Note: A successful PIR submission can be verified by
reviewing the “Sent” messages within your phone’s
E-mail application.
Getting the App
Apple - Go to the App Store, search for and download
the CSMT app
Android – Go to the Play Store, search for and
download the CSMT app
Apple or Android Install:
1. Once downloaded and opened, the app will ask to
send you notifications. Click “Allow” to finish the
install.
2. Login as “Dealer” and then input the same
Username and Password that is used to access
Global Connect.
• If you can’t remember your password, use the
“FORGET PASSWORD” link on the GC login
screen.
• If this does not work, the employee must work
with the Dealership PSC or PSA administrator
to review your system credentials.
3. You can ‘Enable Touch ID’ during the first login or
enable it later within the App menu ‘Settings.’

Bulletin No.: 10-00-89-006I

October, 2022

Page 3

4. Read and accept the Privacy Statements.
5. Fill in your Profile information.
Note: The current CSMT Version 3.6 is only
compatible with the following devices:
•
•

Apple iPhone or iPad devices must have
operating systems (iOS) version 13.6 or higher
Android devices must have operating systems
(OS) version 8.1 and up

How to check the version of your operating system:
Apple: Settings/General/About/Software Version
Android: Settings/About Phone/Software Information/
Android Version
What if my device is not compatible?
Users should first check to see if there are system
updates available for their device. Apple and Android
devices unable to update to a compatible system will no
longer be able to access or use the CSMT app. Users
may want to consider upgrading to a compatible device.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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