August 2017
Dealer Service Instructions for:

Customer Satisfaction Notification T09
Interior Trim Level
Models

2017

(JK) Jeep Wrangler Rubicon

NOTE: This campaign applies only to the above vehicles equipped with Rubicon
Hard Rock Package (Sales Code AA7) and, Accent Stitching (Sales Code CEB)
built from, September 18, 2016 through January 20, 2017 (MDH 091802 through
012010).
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
About 2,900 of the above vehicles may not have had the correct interior trim
feature installed during the manufacturing process. The components such as the
front door panels arm rest, center console arm rest, and steering wheel may not
have the accent stitching, also the steering wheel spoke bezel may not be satin
chrome which is unique to the Rubicon Hard Rock Package edition.
Repair
Replace the interior trim components that do not have the accent stitching, also the
steering wheel spoke bezel that may not be satin chrome.
 Copyright 2017, FCA US LLC, All Rights Reserved (kka)

Customer Satisfaction Notification T09 – Interior Trim Level

Page 2

Parts Information
Part Number

Description

5LT421X9AB-Black Interior

Panel, Right Door

5LT431X9AB-Black Interior

Panel, Left Door

5ME18DX9AB

Arm Rest, Center Console

1TT662X9AE

Wheel, Steering

1TE64SZ6AB

Bezel Satin Chrome, Steering Wheel

06505656 AA

Bolt, Wheel

Dealers should determine which interior part is required for each vehicle at the
time appointments are scheduled to assure that the correct part is available when
the customer arrives. The part for the vehicle to be serviced may be determined
by visually inspecting if the accent stiching is missing on the front door panels
arm rest, steering wheel and center console arm rest, also if the steering wheel
spoke bezel is not satin chrome.

Parts Return
No parts return required for this campaign.
Special Tools
The following special tools are required to perform this repair:
 NPN

wiTECH micro pod II

 NPN

Laptop Computer

 NPN

wiTECH Software

L-4407A

Puller, Steering Wheel

OTC® 7929A

Jaws, Steering Wheel

Customer Satisfaction Notification T09 – Interior Trim Level

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Service Procedure

Door Trim Panel Removal:
BEZEL CAP

1. Use a trim stick C-4755 or
equivalent to separate the
inside handle bezel cap from
the bezel (Figure 1).

Figure 1 – Door Handle

 If equipped with manually operated windows, use a standard window
handle tool to release the handle clip and then remove the handle from the
window lift mechanism.

2. Remove the door trim panel
bezel screw (Figure 2).

HANDLE BEZEL

3. Use a trim stick C-4755 or
equivalent to remove the
inside handle bezel (Figure 2).

DOOR TRIM
PANEL SCREW

Figure 2 – Bezel

Customer Satisfaction Notification T09 – Interior Trim Level

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Service Procedure (Continued)
4. Use a trim stick C-4755 or
equivalent to remove the
grab handle bezel (Figure 3).

GRAB HANDLE BEZEL

Figure 3 – Grab Handle

5. Remove the two grab handle
screws and save (Figure 4).

GRAB HANDLE SCREWS

Figure 4 – Grab Handle Bezel Removed

Customer Satisfaction Notification T09 – Interior Trim Level

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Service Procedure (Continued)
6. Remove the two door trim panel
screws (Figure 5).

DOOR TRIM PANEL
SCREWS

Figure 5 – Door Trim Panel

7. Using a trim tool C-4829A or
equivalent, start at the bottom by
the check strap to separate the
push pin fasteners on the door
trim panel to remove the door
trim panel (Figure 6).

TRIM TOOL C-4829A

Figure 6 – Door Trim Panel

Customer Satisfaction Notification T09 – Interior Trim Level

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Service Procedure (Continued)
8. Disconnect the door lock switch
electrical connector and discard
the door trim panel (Figure 7).

ELECTRICAL CONNECTOR

DOOR TRIM PANEL

Figure 7 – Door Trim Panel Removed

9. Remove and discard the door trim panel clips that did not remain on the
removed door trim panel (Figure 8).

DOOR TRIM PANEL CLIPS

TRIM TOOL C-4829A

Figure 8 – Door Trim Panel Clips

Customer Satisfaction Notification T09 – Interior Trim Level

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Service Procedure (Continued)

Door Trim Panel Installation:
10. Position the NEW door trim panel close to the door and reconnect the electrical
door lock switch connector.
11. Place the NEW door trim panel on the top door belt line and align the locating
pins to existing holes on the door sheet metal.
12. Using moderate hand force, push on the NEW door trim panel to seat the door
trim panel retaining clips around the perimeter of the door.
13. Install the grab handle screws
(Figure 9).

GRAB HANDLE
SCREWS

Figure 9 – Grab Handle

14. Position the grab handle bezel
back into place on the grab
handle and seat fully (Figure 10).

GRAB HANDLE
BEZEL

Figure 10 – Grab Handle Bezel

Customer Satisfaction Notification T09 – Interior Trim Level

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Service Procedure (Continued)
15. Install the door trim panel screws.

16. Position the inside handle bezel cap back into place onto the bezel and seat
fully.
 If equipped with a manual window regulator, position the window crank
handle retaining clip back into place and install the window crank handle
onto the lift mechanism shaft.

Center Console Arm Rest Removal:
17. Use a trim stick or equivalent to
remove the console cover from the
rear of the floor console
(Figure 11).

18. Lift the arm rest to expose the
console bin (Figure 12).
REAR CONSOLE
COVER

TRIM STICK

Figure 11 - Console

19. Use a trim stick or equivalent to
remove the screw cover to gain
access to the armrest screws
(Figure 12).

SCREW COVER

Figure 12 – Console Bin

Customer Satisfaction Notification T09 – Interior Trim Level

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Service Procedure (Continued)
20. Remove and save the four screws,
then
remove
the
armrest
(Figure 13).

ARM REST SCREWS

Figure 13 – Arm Rest

21. Remove the center console lock cylinder from the removed arm rest by
following the steps below.
22. Use a trim stick or equivalent, to
remove
the
cover
panel
(Figure 14).

ARM REST

COVER PANEL

Figure 14 – Arm Rest Cover Panel

Customer Satisfaction Notification T09 – Interior Trim Level

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Service Procedure (Continued)
23. Use an appropriate screw
driver to remove the two
screws that fasten the latch
assembly (Figure 15).

SCREWDRIVER

SCREWS

Figure 15 – Remove Screws

24. Grasp the latch assembly
and pull upward to remove
the
latch
assembly
(Figure 16).

LATCH ASSEMBLY

Figure 16 – Latch Assembly Removal

Customer Satisfaction Notification T09 – Interior Trim Level

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Service Procedure (Continued)
25. Install the ignition key into
lock cylinder and turn
clockwise until it stops.

CYLINDER TAB LOCATION

LOCK CYLINDER

26. Using a small flat bladed
tool, press the metal tab at
the base of the lock cylinder,
then rotate the key clockwise
again
until
it
stops
(Figure 17).

SMALL FLAT BLADED TOOL

Figure 17 – Latch Assembly

27. Pull on the key to remove the lock cylinder from the latch (Figure 18).

LOCK CYLINDER
METAL TAB

Figure 18 – Lock Cylinder

Customer Satisfaction Notification T09 – Interior Trim Level

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Service Procedure (Continued)
28. Install the lock cylinder into the NEW arm rest latch assembly then turn
counter-clockwise till the key can be removed (Figure 19).
NOTE: The lock cylinder
needs to be in the proper
position before inserted into
the latch. This graphic
shows
the
position (Figure 19).

LOCK
CYLINDER
POSITION

IGNITION
KEY

Figure 19 – Lock Cylinder Installation

29. Insert the key and verify the lock function.

30. Position the armrest onto the floor console and install the four screws
(Figure 13).

31. Install the screw cover (Figure 12).

32. Install the console cover at the rear of the floor console (Figure 11).

Customer Satisfaction Notification T09 – Interior Trim Level

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Service Procedure (Continued)

Steering Wheel Removal:
33. Disconnect and isolate the battery negative cable.