July 2022
Dealer Service Instructions for:

Customer Satisfaction Notification Z70
Door Speaker Covers

Remedy Available
2022

(WS) Jeep Wagoneer

NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this repair on vehicles in used
vehicle inventory and those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.

Subject
The door speaker covers on about 135 of the above vehicles do not match or are
incorrect.

Repair
Inspect all 4 door speaker covers name plates and replace with correct speaker
covers if needed.
Reference Section B. For front door speaker cover replacement procedure.
Reference section C. For rear door speaker cover replacement procedure.
 Copyright 2022, FCA US LLC, All Rights Reserved

(kka)

Customer Satisfaction Notification Z70 – Door Speaker Covers

Parts Information
Part Number

Description

7CS72DX8AA

Cover, Alpine Right Front Door

7CS73DX8AA

Cover, Alpine Left Front Door

7CS76DX8AA

Cover, Alpine Right Rear Door

7CS77DX8AA

Cover, Alpine Left Rear Door

7CS741X8AA

Cover, McIntosh Right Front Door

7CS751X8AA

Cover, McIntosh Left Front Door

7CS781X8AA

Cover, McIntosh Right Rear Door

7CS791X8AA

Cover, McIntosh Left Rear Door

Parts Return
No parts return required for this campaign.

Special Tools
 C-4829A or equivalent

Remover, Trim

Page 2

Customer Satisfaction Notification Z70 – Door Speaker Covers

Page 3

Service Procedure
A. Inspect Door Speaker Covers Procedure
1. Open the driver’s door and visually inspect the speaker cover name plate
located on the left side of the instrument panel speaker cover (Alpine or
Mcintosh) (Figure 1).

NAME PLATE

Figure 1 – Instrument Panel Speaker

2. Open each door and verify the name plate on all 4 door speaker covers is the
same as on the instrument panel speaker cover name plate (Alpine or
Mcintosh).
 Did any of the door speaker covers not have the same name plate as the
instrument panel speaker cover (Figure 1)?
 NO, no further service
required,
return
the
vehicle to the customer.

NAME
PLATE

 Yes, proceed to section B.
Section Replacing Front
Door Speaker Cover
Procedure or Section C.
Replacing Rear Door
Speaker Cover Procedure
Figure 2 – Door Speaker Cover

Customer Satisfaction Notification Z70 – Door Speaker Covers

Page 4

Service Procedure [Continued]
B. Replacing Front Door Speaker Cover Procedure.
1. Using a small flat bladed tool or
equivalent, pull out on the interior
door handle and remove the trim
cover located in the door handle
cavity (Figure 3).
2. Remove the door trim interior
handle bolt (Figure 3).
3. Using a small flat bladed tool or
equivalent, remove the pull cup
trim mat (Figure 3).

BOLT

TRIM
COVER

Figure 3 – Front Door Panel

4. Remove the door trim pull cup
bolt (Figure 4).

TRIM MAT

BOLT

DOOR
HANDLE

Figure 4 – Front Door Panel Bolt

Customer Satisfaction Notification Z70 – Door Speaker Covers

Page 5

Service Procedure [Continued]
5. Using special tool Remover, Trim C-4829A or equivalent, separate the door trim
push fasteners (Figure 5).

FASTENER

6. Separate the door trim panel from
the door. Position the door trim
panel slightly away from the
door, do not remove.
7. Disconnect wire harness
connector(s).

Figure 5 – Push Fasteners

8. Disconnect the interior handle release cable and remove the door trim panel
(Figure 6).

CABLE
DOOR
LATCH

Figure 6 - Handle Release Cable

Customer Satisfaction Notification Z70 – Door Speaker Covers

Page 6

Service Procedure [Continued]
9. Remove all the speaker cover screws (6) (Figure 7).

Figure 7 – Speaker Cover Screws

10. Gently push the speaker cover to disengage it from the door trim panel and
DISCARD (Figure 8).
11. Align the NEW speaker cover to
the door panel opening and insert
the cover and secure the screws
(6).

Figure 7 – Speaker Cover Removal

Customer Satisfaction Notification Z70 – Door Speaker Covers

Page 7

Service Procedure [Continued]
12. Reconnect the interior handle release cable to the door panel handle (Figure 6).
13. Reconnect wire harness connector(s).
14. Position the door trim panel to the door, push the door panel onto the door.
15. Install the door trim pull cup bolt and tighten to 7 N·m (62 In. Lbs.) (Figure 4).
16. Install the pull cup trim mat (Figure 3).
17. Install the door trim interior handle bolt and tight to7 N·m (62 In. Lbs.)
(Figure 3).
18. Install the trim cover located in the door handle cavity (Figure 3).
19. Return the vehicle to the customer.

Customer Satisfaction Notification Z70 – Door Speaker Covers

Page 8

Service Procedure [Continued]
C. Replacing Rear Door Speaker Cover Procedure.
1. Using a small flat bladed tool or
equivalent, pull out on the interior
door handle and remove the trim
cover located in the door handle
cavity.

BOLT

2. Remove the door trim interior handle
bolt (Figure 8).

3. Using a small flat bladed tool or
equivalent, remove the pull cup trim
mat (Figure 9).

TRIM
COVER

Figure 8 – Rear Door Panel

4. Using a small flat bladed tool or
equivalent, remove the pull cup trim
mat (Figure 9).
5. Remove the door trim pull cup bolt
(Figure 9).

TRIM
MAT

BOLT

Figure 9 – Door Panel Bolt

Customer Satisfaction Notification Z70 – Door Speaker Covers

Page 9

Service Procedure [Continued]
6. Using special tool Remover, Trim C-4829A , separate the fasteners (Figure 10).

7. Separate the door trim panel from
the door. Position the door trim
panel slightly away from the
door, do not remove.

FASTENERS

Figure 10 - Fasteners

8. Disconnect the wire harness
connector.
9. Disconnect the interior handle
release cable.

WIRE HARNESS
CONNECTOR

10. Remove the door trim panel.

CABLE

Figure 11- Door Panel Cable

Customer Satisfaction Notification Z70 – Door Speaker Covers

Page 10

Service Procedure [Continued]
11. Remove all the speaker cover screws (6) (Figure 12).

Figure 12 – Speaker Cover Screws

12. Gently push the speaker cover to disengage it from the door trim panel and
DISCARD (Figure 13).
13. Align the NEW speaker cover to
the door panel opening and insert
the cover and secure the screws
(6).

Figure 13 – Speaker Cover Removal

Customer Satisfaction Notification Z70 – Door Speaker Covers

Page 11

Service Procedure [Continued]
14. Reconnect the interior handle release cable and remove the door trim panel
(Figure 11).
15. Reconnect wire harness connector(s).
16. Position the door trim panel to the door, push the door panel onto the door.
17. Install the door trim pull cup bolt and tighten to 7 N·m (62 In. Lbs.) (Figure 9).
18. Install the pull cup trim mat (Figure 8).
19. Install the door trim interior handle bolt and tight to7 N·m (62 In. Lbs.)
(Figure 3).
20. Install the trim cover located in the door handle cavity (Figure 8).
21. Return the vehicle to the customer.

Customer Satisfaction Notification Z70 – Door Speaker Covers

Page 12

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation numbers and time allowances:
Labor Operation
Number

Time
Allowance

Inspect door speaker covers

23-Z7-01-81

0.2 hours

Replace One Door Speaker Cover

23-Z7-01-82

0.5 hours

Replace Two Door Speaker Covers

23-Z7-01-83

0.8 hours

Replace Three Door Speaker Covers

23-Z7-01-84

1.1 hours

Replace Four Door Speaker Covers

23-Z7-01-85

1.4 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Customer Satisfaction Notification Z70 – Door Speaker Covers

Page 13

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Door Speaker Covers

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

Z70

LOGO

VEHICLE PICTURE

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2022 Model
Year (WS) Jeep Wagoneer] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
Your vehicle may have the door speaker covers name plate that may not match or are
incorrect.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will inspect the door speaker cover and replace any as needed. The estimated repair time
is about one hour. In addition, your dealer will require your vehicle for proper check-in,
preparation, and check-out during your visit, which may require more time. Your time is
important to us, so we recommend that you schedule a service appointment to minimize your
inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN Z70.

Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.