July 2017
Dealer Service Instructions for:

Customer Satisfaction Notification T39
Video Accessibility in Video Systems
Models

2017

(JC) Dodge Journey

NOTE: This campaign applies only to the above vehicles equipped with a Video
System Radio (sales code RB2, RB5) built from January 05, 2017 through
February 22, 2017 (MDH 010520 through 022210).
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
The video description accessibility feature on about 5,800 of the above vehicles
may not function in the “Accessibility Mode” if enabled. The Federal
Communications Commission (FCC) requires video description accessibility,
which enables blind or sight-impaired passengers to enjoy video entertainment in
video systems.

Repair
Reprogram audio files in the radio.

 Copyright 2017, FCA US LLC, All Rights Reserved (kka)

Customer Satisfaction Notification T39
Video Description Accessibility In Video System
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Parts Information

No parts are required to perform this service procedure.

Parts Return
No parts return required for this campaign.

Special Tools
The following special tool is required to perform this repair:
 NPN

wiTECH micro pod II

 NPN

Laptop Computer

 NPN

wiTECH Software

 NPN

USB Flash Drive (4 GB or larger)

Customer Satisfaction Notification T39
Video Description Accessibility In Video System
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Service Procedure

A. Verify Radio Software Level
1. Turn ignition key to the “ON” position.
2. Turn the radio “ON” and select “Settings” then “Accessibility” then select
“Read Back Main Cabin” (Figure 1).

Figure 1 – Accessibility Screen

3. Insert a Digital Video Disk (DVD) (Movie) type into radio.
4. Touch any of the DVD control buttons and listen for an audible sound.
 If there is an audible sound, NO update is required.
 If there is NOT and audible sound, software update is required, follow the
procedure in section B. Software Download.

Customer Satisfaction Notification T39
Video Description Accessibility In Video System
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Service Procedure (Continued)

B. Software Download
1. Download the software update to a USB flash drive from Dealer Connect.
 A USB flash drive must be at lease 4GB or higher.
 The flash drive must not contain any files (including documents, music, or
pictures).
2. Plug the flash drive into the computer and make sure it is active and ready to
use. Identify the USB drive location on the computer.
3. Format the USB flash drive (FAT32).
4. Confirm that there are no files or folders on the USB Flash drive. This is done
to ensure that there are no conflicting files that may interrupt the software
update process.
5. Leave the USB flash drive in the computer and proceed to the next step.
6. Log in to DealerCONNECT and perform the following steps.
a) Select the “Service Tab”
b) Select Uconnect Command Center
c) Select Uconnect
d) Select More Information
e) Select Dealer Software Downloads
f) Select Year (2017), Model (JC), and Radio (RB5 or RE2)

Customer Satisfaction Notification T39
Video Description Accessibility In Video System
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Service Procedure (Continued)
7.

If a security message appears “Do you want to view only the webpage
content that was delivered securely” Select “NO” (Figure 3).

Figure 3 – Security Warning

8. Follow the website download instructions to acquire the system update files for
performing the Uconnect system update described in next step.
9. Once the web download process is complete, continue to the instructions in the
next step.

A. Radio Software Update
1. Start the engine, vehicle must remain running throughout the software update
procedure.
CAUTION: Vehicle should be in a well-ventilated area or connect exhaust
hose to tail pipe.
2. Remove all devices (SD, USB,
AUX) from the media hub.

3. Insert the USB flash drive
containing
the
downloaded
software into the vehicle USB
port (Figure 4).
Figure 4 – USB Port

Customer Satisfaction Notification T39
Video Description Accessibility In Video System
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Service Procedure (Continued)
4. The Uconnect System will now display the screen below (Figure 5).

Figure 5 – New Software Display

5. To start the update select “Yes” the Uconnect system screen will display the
message in (Figure 5) and then go blank for a few seconds. The update process
will automatically continue after approximately one minute without any further
input.
NOTE: Do not turn the ignition off, restart the vehicle, or remove the
USB flash drive until the process has successfully completed. The
Uconnect system may become inoperative if the update is interrupted.
6. When the update is complete, the screen will display “Reflash Successful”.
Touch the screen so the radio can reboot.
7.

It is now safe to remove the USB flash drive.

8. Verify the “Accessibility” feature is functioning correctly by performing the
following steps.
a) Select Settings
b) Select Accessibility
c) Select Read Back Main Cabin.

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Video Description Accessibility In Video System
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Service Procedure (Continued)

9. Insert a Digital Video Disk (DVD) into the radio.
10. Touch any of the function buttons on the screen, an audible sound should be
heard.
11. The DVD can be removed now.
12. Return the vehicle to the customer.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Number

Time
Allowance

Inspect radio software level

18-T3-91-81

0.2 hours

Inspect and update radio software level

18-T3-91-82

0.2 hours

18-T3-91-83

0.2 hours*

*Download software to USB Flash Drive

*NOTE: Software download LOP is a onetime LOP

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Customer Satisfaction Notification T39
Video Description Accessibility In Video System
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Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Dealers are encouraged to consider alternative scheduling and servicing
approaches for this notification. This repair does not require hoists or other full
service facility special equipment and is a Chrysler Mobile Service approved
repair.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Customer Satisfaction Notification T39
Video Description Accessibility In Video System
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Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle:

CUSTOMER SATISFACTION NOTIFICATION

[Model Year and Model]

Video Description Accessibility in Video Systems

XXXXXXXXXXXXXXXXX

T39

LOGO

Dear [Name],
We highly recommend that you agree to let us perform the improvement
discussed below on your [2017 Model Year Dodge Journey] vehicle, which is
equipped with a video system. This improvement will be made to your vehicle
at no charge to you.

VEHICLE PICTURE
WHY DO I NEED TO VISIT MY DEALER?

YOUR SCHEDULING OPTIONS:
1. RECOMMENDED OPTION:
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealer.
2. Call the FCA Assistance Center
at 1-800-853-1403. An agent will
be pleased to help schedule an
appointment for you.
3. Visit our Website,
recalls.mopar.com or scan below.

QR Code

The Federal Communications Commission requires video description
accessibility, which enables blind or sight-impaired passengers to enjoy video
entertainment in video systems. However, we believe that the video
description accessibility feature on your vehicle may not function properly.

HOW DO I RESOLVE THIS ISSUE?
FCA will repair your vehicle free of charge (parts and labor). To do this, your
dealer will install additional audio files in the radio. We strongly recommend
that you schedule a service appointment so that we can complete this important
update with minimal inconvenience. There is no cost for this repair. Please
bring this letter with you to your dealership.

TO SCHEDULE YOUR FREE REPAIR CALL 1-800-853-1403
OR YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
You can find your nearest dealer and
review all of your scheduling options
from this website. You will be asked
to provide your Vehicle Identification
Number (VIN) to protect and verify
your identity.

DEALERSHIP
INSTRUCTIONS
Please reference CSN T39.

We apologize for any inconvenience. It is important that your vehicle is
compliant with federal accessibility rules. Thank you for your attention to this
important matter.

Customer Assistance/Field Operations
Fiat Chrysler Automobiles US LLC

[Reverse side. Customer name and address appears in envelope window.]

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at
1-800-853-1403 to update your information.