NUMBER:
GROUP:
DATE:

08-057-17
08 - Electrical
July 7, 2017

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL
(RRT) 17-054. ALL APPLICABLE SOLD RRT VIN’s HAVE BEEN LOADED. TO VERIFY THAT
THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN
SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS
OF WARRANTY.
THE wiTECH 2 SOFTWARE IS REQUIRED TO BE AT THE LATEST RELEASE BEFORE
PERFORMING THIS PROCEDURE.
SUBJECT:
RG4 Radio Enhancements
OVERVIEW:
This bulletin involves reprogramming the RG4 radio with the latest available software.
MODELS:
2017
2017

(KL)
(WK)

Jeep Cherokee
Jeep Grand Cherokee

NOTE: This bulletin applies to vehicles within the following markets/countries: EMEA.
NOTE: This bulletin applies to KL vehicles built on or before April 07, 2017 (MDH 0407XX)
and equipped with a Uconnect 8.4NAV radio (Sales Code RG4).
NOTE: This bulletin applies to WK vehicles built on or before April 28, 2017 (MDH 0428XX)
and equipped with a Uconnect 8.4NAV radio (Sales Code RG4).
SYMPTOM/CONDITION:
The following software enhancement is available:
• The activation of Uconnect LIVE Services (Sales Code RTG).
In addition the customer may describe one of the following:
• HVAC temperature out of sync with radio display (KL Vehicles Only).
• Navigation failed message is displayed.
• Clock not automatically updating to local time.
• Poor or no connection to cellular network.
• Some Uconnect App remote commands do not execute with the vehicle.
• Display goes blank or black.
• Radio locks up.
• Cyrillic keyboard missing in phone book.
• German translation issues.
• Bluetooth fixes for 9loading hands free9 message.
• Wrong speed limit displayed on navigation speed camera indication.

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DIAGNOSIS:
Using a Scan Tool (wiTECH2) with the appropriate Diagnostic Procedures available in
TechCONNECT, verify all related systems are functioning as designed. If DTCs or symptom
conditions, other than the ones listed above are present, record the issues on the repair order and
repair as necessary before proceeding further with this bulletin.
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair.
REPAIR PROCEDURE:
1. Has a USB flash drive been created?
a. YES >>> Proceed to Step 5.
b. NO >>> Proceed to Step 2.
2. Go to DealerCONNECT>Service>Uconnect Command Center>Uconnect>More Information
>Dealer software downloads to download the files.
3. If a security message appears “Do you want to view only the web page content that was
delivered securely?” Press “NO” to continue.
4. NOTE: A blank USB flash drive must be used to download the software.
NOTE: If the dealer cannot download the software, make sure you have proper security
access. If not, have the Service Manager or Shop Foreman download the software
update.
To download the software files to a USB flash drive, follow the on-screen instructions and
perform the following:
a. Acquire a blank USB flash drive with at least 4 GB of space.
b. Download the software update file to your local PC’s desktop.
c. Be sure to extract the file before copying it to the blank USB flash drive.
d. A blank USB flash drive will be needed one for each radio update, additional updates
cannot be on the same USB flash drive.
e. Once the file is saved to the USB flash drive, it is recommended you label the USB flash
drive with the bulletin number and proper radio sales code.
5. With the engine running and radio powered on, insert the correct USB flash drive with new
software into USB port.

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08-057-17

6. The next screen display will have the old and new software levels (Fig. 1) . The radio will be
updated to 17.09.07.

Fig. 1
Current App Software Level

7. Is the App software level 17.09.07 or higher?
a. YES >>> The App software is up to date. This bulletin has been completed, use LOP (1860-02-MJ) to close the active RRT.
b. NO >>> The App software needs to be updated. Proceed to Step 8.
8. NOTE: If the App software level is at or above the level on the USB flash drive, DO NOT
perform this update.
Press the soft key “YES” to start the update.

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9. NOTE: If the software update process is interrupted, aborted or failed, the process
should be restarted.
NOTE: Do not cycle the ignition or touch the radio during the update process.
After pressing “YES” the Uconnect System screen will display the message below and then go
blank for a few seconds. The update process will automatically continue after approximately
one minute without any further input (Fig. 2) .

Fig. 2
Rest Screen

10. There will be a variety of screens displayed throughout the update process, including black
screens. The approximate total percentage complete will show on the bottom of the screen
(Fig. 3) .

Fig. 3
Percentage Complete Screen

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08-057-17

11. After the update is done, the screen will display the software levels again (Fig. 4) . Press “NO”
and turn the vehicle off. Remove the USB flash drive.

Fig. 4
Updated App Software Levels

12. NOTE: Make sure to leave the ignition off, do not press the brake, and do not reopen
any doors, to put the modules into sleep mode.
Open and close the driver’s door and let the Bus go to sleep (Approximately 60 seconds).
13. Cycle the ignition on, then back off one more time. Open and close the driver’s door and let
the Bus go to sleep (Approximately 60 seconds). This will complete the radio update.
14. Remove the USB flash drive.
15. NOTE: Perform the next two steps for KL vehicles only. For WK vehicles proceed to
Step 17.
Using wiTECH, perform a Restore BCM Proxi Configuration. This routine is available under the
’Vehicle Preparations’ tab found on the home page of wiTECH.
16. Using wiTECH, perform a Proxi Configuration Alignment. This routine is available under the
’Vehicle Preparations’ tab found on the home page of wiTECH.
17. For WK vehicles reprogram the BCM with the latest software. Detailed instructions for flashing
control modules using the wiTECH Diagnostic Application are available by selecting the
application’s “HELP” tab.
18. Clear any DTCs that may have been set in any module due to reprogramming. The wiTECH
application will automatically present all DTCs after the flash and allow them to be cleared.

08-057-17

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POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:

Description

Skill Category

Amount

18-60-02-ML

Create USB flash drive, Uconnnect Website (One Time Only)
(0 - Introduction)

6 - Electrical and
Body Systems

0.4 Hrs.

18-60-02-MJ

Radio, Check Software Level Only
(0 - Introduction)
Reprogram Radio Software and Restore
Vehicle Configuration (Sales Code RG4)
(0 - Introduction)

6 - Electrical and
Body Systems
6 - Electrical and
Body Systems

0.2 Hrs.

18-60-02-MK

1.2 Hrs.

NOTE: The “One Time Only” LOP is used one time per dealer when downloading the
software onto a USB flash drive.
NOTE: The expected completion time for the flash download portion of this procedure is
approximately 38 minutes. Actual flash download times may be affected by vehicle
connection and network capabilities.
FAILURE CODE:
The dealer must choose which failure code to use depending on if this is a Rapid Response
Transmittal (RRT) or Service Bulletin.
• If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service
Bulletin, failure code CC is to be used. When utilizing this failure code, the 3C’s must be
supplied.
• The failure code “RF” (Required Flash) can no longer be used on Service Bulletin flashes. The
“RF” failure code can only be used on RRT.
• The “RF” failure code is required for essential module flash/reprogramming and can only be
used after confirmation that the VIN is included on the RRT.
CC

Customer Concern

RF

Required Flash