NUMBER:
GROUP:
DATE:

08-041-17 REV. A
08 - Electrical
July 1, 2017

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-041-17, DATED JUNE 01, 2017, WHICH
SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH
**ASTERISKS** AND INCLUDE AN UPDATED RRT NUMBER, ADDITIONAL RADIO (SALES
CODE RAJ), SYMPTOM/CONDITIONS, UPDATED SOFTWARE VERSION, NEW LOP AND
UPDATED FAILURE CODE STATEMENT.
**THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 17-052. ALL APPLICABLE UN-SOLD RRT VIN’s HAVE BEEN LOADED.
TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP
OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE
WITHIN THE PROVISIONS OF WARRANTY.**
THE wiTECH 2 SOFTWARE IS REQUIRED TO BE AT THE LATEST RELEASE BEFORE
PERFORMING THIS PROCEDURE.
SUBJECT:
Radio Software Enhancements
OVERVIEW:
This bulletin involves reprogramming the radio with the latest available software.
NOTE: The customer should be informed that after the reprogram, the radio will need to
have the phones paired to the Entertainment Telematics Module (ETM). The operative
details for pairing telephones and settings are shown in the Owner Handbook of
the infotainment module.
MODELS:
2017

(GA)

Alfa Romeo Giulia

NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA.
NOTE: This bulletin applies to vehicles built on or before April 20, 2017 (MDH 0420XX)
equipped with a AM/FM/HD Bluetooth W/Nav 8.8 Radio (Sales Code RAN) or a
AM/FM/HD W/Bluetooth 8.8 Radio (Sales Code RAP), W/WO Sirius XM Satellite Radio
(Sales Code RSD) or **AM/FM/HD Bluetooth W/Nav 6.5 Radio (Sales Code RAJ).**

08-041-17 REV. A

-2-

SYMPTOM/CONDITION:
Some customers may experience one or more of the following:
•
•
•
•
•
•
•
•
•
•

**Navigation takes too long to recover after losing satellite signal.
Certain Android phones have reduced BluetoothT functionality.**
Display is stuck on black screen.
Display frozen on Alfa Romeo logo.
Radio intermittently reboots.
Oil level displayed on the ETM is incorrect.
Auto-play does not maintain “ON” status after the network goes to sleep.
Park Assist Module (PAM) graphics stayed on screen even after dismissing via Rotary Pad.
Loss of favorite contacts.
Lane Departure menu option available in a vehicle without the lane departure warning option.

In addition, the following improvements are included:
• **Radio station preset bar updated to include seven presets and a shortcut to the rest of the
presets.
• Radio menu updated to show frequency, stations, names, and favorite numbers.
• Remove kilohertz (KHz) and megahertz (MHz) and show frequency in figures.
• Show three alternative navigation routes, instead of just one.
• Reduce Point Of Interest (POI) categories and show address, phone number, and direction.
• Improve location input for navigation routing.
• The zoom feature on navigation map can be accessed without changing menus.
• When using navigation guidance, more details will be given on the next turn, exit number,
street name, and complete address.
• Numbers are larger on the touch screen when dialing.**
• Improved speech for navigation.
• Maps update.
• Update to BluetoothT device compatibility.
• On Menu, the 9Apps9 icon will be changed to “Car9 icon.
• Show phone info instead of phone repetition.
• Show navigation info instead of navigation repetition.
• Show audio info instead of audio repetition.
• Optional routes like GoogleT maps.
• When changing tracks, the album art does not change to match the current song/track.
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers
that describe the symptom/condition listed above, perform the Diagnostic steps below.
NOTE: If the ETM software version is MV-002.008.041, only the ETM will have to be updated.
1. Check the ETM software version.
• Start the vehicle and turn on the radio.
• Press the “MENU” button that is next to the Rotary Pad, to activate the main menu.
• Turn and press the Rotary Pad to select and activate “SETTINGS” mode.
• Turn and press the Rotary Pad to access the “SYSTEM” function.
• Turn and press the Rotary Pad to access the “SOFTWARE UPDATE” function.
• Turn and press the Rotary Pad to access the “CURRENT SOFTWARE” function.

-3-

08-041-17 REV. A

2. What is the ETM software version?
a. MV-002.008.041, only update the ETM. Proceed to Step 1 of the Repair Procedure.
b. MV-001.011.020, update the ETM, Navigation, and Owners Manual. Proceed to Step 1 or
the repair procedure.
REPAIR PROCEDURE:
1. Has a 16GB USB flash drive been created?
a. Yes>>> Proceed to Step 4 of the Repair Procedure.
b. No >>> Proceed to Step 2.
NOTE: If you cannot download the software, make sure you have proper security access. If
not, have the Service Manager or Shop Foreman download the software update.
2. Go to DealerCONNECT> Service> UCONNECT Command Center> Uconnect> Dealer software
downloads, to download the files.
3. If a security message appears “Do you want to view only the web page content that was
delivered securely?” (Fig. 1) , press ”No” to continue.

Fig. 1
Security Warning Pop-up

NOTE: The software acquisition requires the deletion of all the files on the USB flash drive
before copying the contents of the folder necessary for the update. Copy only the
files contained in the folder onto the flash drive, NOT the folder itself.
4. To download the software files to a USB flash drive, follow the on-screen instructions and
perform the following:
• Acquire a blank USB flash drive with at least 16GB of space.
• The USB flash drive must be formatted as New Technology File System (NTFS) structure.
• Download the software update file to your local PC’s desktop. Make sure to select the “MAC”
for 2D and 3D Navigation downloads only (Fig. 2) .

08-041-17 REV. A

-4-

Fig. 2
Uconnect Update Portal
1 - Select the “MAC” for 2D and 3D Navigation only

5. Check that there is nothing inserted (USB flash drive or other devices) in the vehicle’s USB
ports. If there is, they must be removed before starting the update procedure.
NOTE: Start the engine and leave it running in a secure location for the duration of the
update.
6. Turn on the radio with a long press of the ON/OFF control if it does not turn on automatically.
NOTE: The technician should record and reprogram the radio presets and user settings that
may be reset with the radio update.
7. Press the “MENU” button to activate the main menu.
8. Turn and press the Rotary Pad to select and activate “SETTINGS” mode.
9. Turn and press the Rotary Pad to access the “SYSTEM” function.
10. Turn and press the Rotary Pad to access the “SOFTWARE UPDATE” function.
11. Insert the USB flash drive with the ETM update software into the port below the center console
armrest. The software update will start automatically.
NOTE: Once started, the procedure does not require any intervention by the operator.
NOTE: It is not possible to perform any update by connecting the USB flash drive to
other ports on the vehicle.
CAUTION! DO NOT remove the USB flash drive. DO NOT turn off the ignition, leave the
engine running.
12. When the software update procedure has completed, remove the USB flash drive. The radio
will reboot and restart.
13. Was the software version at MV-002.008.041, before starting the ETM update?
a. Yes>>> The bulletin has been completed.
b. No >>> Proceed to Step 1 of Instructions for Additional Reprogramming.

-5-

08-041-17 REV. A

INSTRUCTIONS FOR ADDITIONAL REPROGRAMMING
After performing the ETM software update, perform the following in order:
1. Turn the radio off.
2. Turn the vehicle off.
3. Remove the scan tool if it is still connected to the vehicle.
4. Close the vehicle using the remote.
5. Wait for 20 minutes.
NOTE: At this point remove the Frequency Operated Button with Integrated Key (FOBIK) out
of range of the vehicle or remove the batteries from the FOBIK.
6. Open the vehicle.
7. Turn the vehicle on.
8. Turn the radio on.
9. Using the Rotary Pad, check if both “SOFTWARE UPDATE9 and 9USER MANUAL UPDATE9
can be selected and are not dark gray.
10. Can “SOFTWARE UPDATE9 and 9USER MANUAL UPDATE9 be selected?
a. Yes>>> Proceed to Step 14.
b. No >>> Repeat the previous Step 1 through 7, one more time.
11. If steps 1 through 7 have been performed two times, and it is still not possible to select
9SOFTWARE UPDATE9 and 9USER MANUAL”, proceed to Step 12.
NOTE: If “SOFTWARE UPDATE” and “USER MANUAL” cannot be selected using the Rotary
Pad after resetting the radio back to factory settings, Do Not proceed to the next
step. Something is preventing the vehicle from going to sleep. Make sure ALL
FOBIKs are removed from the vehicle and the batteries are removed from the FOBIK.
Make sure the wiTECH 2 has been disconnect and all doors are closed.
12. Restore the radio back to factory settings by following the steps listed below:
• Select and activate “SETTINGS” mode.
• Access the “SYSTEM” function.
• Select and activate the “RESET SETTINGS” mode.
• Select “OK”.
13. Perform Step 1 through 7 again.
14. Using wiTECH 2, perform a vehicle restore configuration.
NOTE: Step #14 is required to solve a possible menu option availability for vehicles that are
not equipped with Lane Departure Warning.
USER MANUAL UPDATE
For
•
•
•
•

the installation of the user manual, follow these steps:
Unzip the user manual update package.
Put the user manual update package onto the USB stick.
Connect USB stick to USB port of the Head Unit.
In the HMI go to Settings> System> User’s Manual Update> User’s Manual Update and give
the confirmation.
• When the process is completed, it will request to power down the head unit.

08-041-17 REV. A

-6-

MAP UPDATES
Before proceeding to Maps update it’s necessary to modify the following settings:
• Turn and press the Rotary Pad to access “SETTINGS”> “TIME AND DATE”> “GPS
SYNCHRONIZATION”> “OFF” to disable the GPS clock synchronization.
• Turn and press the Rotary Pad to access “SETTINGS”> “TIME AND DATE”> “TIME SETTING”
and manually set the time.
• Turn and press the Rotary Pad to access “SETTINGS”> “TIME AND DATE”> “DATE SETTING”
and manually set the date.
The map updates will apply only to vehicles with one of the following navigation options:
• NAFTA High applies to version with 3D maps (RAN Sales Code).
• NAFTA Mid applies to version with 2D maps (RAJ Sales Code).
CAUTION! The map update procedure must only be performed after updating the ETM
software.
NOTE: The software update is carried out using a USB flash drive, with a minimum capacity
of 16GB formatted as NTFS - containing the updated software.
1. Start the engine and leave it running - ( safely ) - for the duration of the update.
2. Turn on the radio with a long press of the ON/OFF control, if it does not turn on automatically.
3. Press the MENU button to activate the main menu.
4. Turn and press the Rotary Pad to select and activate “SETTINGS” mode.
5. Turn and press the Rotary Pad to access the “SYSTEM” function.
6. Turn and press the Rotary Pad to access the “SOFTWARE UPDATE” function.
7. Press the MENU button to activate the main menu.
8. Turn and press the Rotary Pad to select and activate “SETTINGS”> “SYSTEMS”> “MAP
UPDATE”> “UPDATE MAPS”. Insert the USB flash drive with the map updates in the port below
the center console armrest (Fig. 3) . Press the Rotary Pad to start the update.

Fig. 3
Location of the USB Port

NOTE: Once started, the procedure does not require any intervention by the operator.
9. When the map update procedure has completed, a confirmation message will be shown on the
display.
10. Remove the USB flash drive.
11. Turn and press the Rotary Pad to access “SETTINGS”> “TIME AND DATE”> “GPS
SYNCHRONIZATIONS” to enable GPS clock synchronization.

-7-

08-041-17 REV. A

POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:

Description

Skill Category

Amount

**18-60-02-NJ

Check Software Level, Perform Software
Update Entertainment Telematics Module
(ETM) Only
(0 - Introduction)
Check Software Level, Perform Software
Update Entertainment Telematics Module
(ETM), Power Down Modules, Update User
Manual, and Restore Vehicle Configuration
(0 - Introduction)
Check Software Level, Perform Software
Update Entertainment Telematics Module
(ETM), Power Down Modules, Update User
Manual, Update 2D Maps, and Restore
Vehicle Configuration
(0 - Introduction)

6 - Electrical and
Body Systems

0.3 Hrs.

6 - Electrical and
Body Systems

0.9 Hrs.

6 - Electrical and
Body Systems

1.5 Hrs.

Check Software Level, Perform Software
Update Entertainment Telematics Module
(ETM), Power Down Modules, Update User
Manual, Update 3D Maps, and Restore
Vehicle Configuration
(0 - Introduction)
Radio, Software - Create USB Jump Drive
for Entertainment Telematics Module (ETM)
using Uconnect Website (One Time Only)
(0 - Introduction)
Radio, Software - Create USB Jump Drive
for 2D Maps using Uconnect Website (One
Time Only)
(0 - Introduction)

6 - Electrical and
Body Systems

1.7 Hrs.**

6 - Electrical and
Body Systems

0.2 Hrs.

6 - Electrical and
Body Systems

0.4 Hrs.

Radio, Software - Create USB Jump Drive
for 3D Maps using Uconnect Website (One
Time Only)
(0 - Introduction)
Radio, Software - Create USB Jump Drive
for User Manual Utilizing Uconnect Website
(One Time Only)
(0 - Introduction)

6 - Electrical and
Body Systems

0.4 Hrs.

6 - Electrical and
Body Systems

0.2 Hrs.

18-60-02-NK

18-60-02-NL

18-60-02-NM

18-60-02-MC

18-60-02-MD

18-60-02-ME

18-60-02-MF

NOTE: The “One Time Only” LOPS are used one time per dealer when downloading the
software onto a USB flash drive. The technician can only use the download LOP one
time for each of the radios listed.

08-041-17 REV. A

-8-

NOTE: The expected completion time for the flash download portion of this procedure is
approximately 50 minutes. Actual flash download times may be affected by vehicle
connection and network capabilities.
FAILURE CODE:
**The dealer must choose which failure code to use depending on if this is a Rapid
Response Transmittal (RRT) or Service Bulletin.
• If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service
Bulletin, failure code CC is to be used. When utilizing this failure code, the 3C’s must be
supplied.
• The failure code “RF” (Required Flash) can no longer be used on Service Bulletin flashes. The
“RF” failure code can only be used on RRT.
• The “RF” failure code is required for essential module flash/reprogramming and can only be
used after confirmation that the VIN is included on the RRT.**
CC

Customer Concern

RF

Required Flash