June 2020
Dealer Service Instructions for:

Customer Satisfaction Notification W45
Front Axle Bracket
Remedy Available
2020

(JL)
(JT)

Jeep Wrangler
Jeep Gladiator

NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
The front axle right shock absorber bracket on about 167 of the above vehicles
may have been built with a left side shock absorber bracket. This condition may
cause a separation of the bracket from the axle which may cause excessive vehicle
bounce or a loud noise coming from the right front.

 Copyright 2020, FCA US LLC, All Rights Reserved(kka)

Customer Satisfaction Notification W45 – Front Axle Bracket

Page 2

Repair
Inspect the front axle right side shock absorber bracket number for 10032833, if
this number is stamped on the bracket, provide picture of the shock absorber
bracket for review and email to address in section A. Inspection (Figure 1).

Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner
in a loaner vehicle if inspection determines that repair is required and the vehicle
must be held overnight.

Parts Information
All dealers will have the parts provided to repair the vehicle when the
customer care representative reviews and approves the submitted photos and
determines that repair is required.

Parts Return
No parts return required for this campaign.

Special Tools
The following special tool is required to perform this repair:
 9360

Separator

Customer Satisfaction Notification W45 – Front Axle Bracket

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Inspection Procedure
A. Front Axle Shock Absorber Mounting Bracket Inspection
1. Raise and support the vehicle.
2. Inspect the front axle right front shock absorber mounting bracket for 10032833
stamped on bracket, take 2 photo images of the right side front axle shock
absorber mounting bracket (Figure 1 and 2).
IMPORTANT: Photo image must be clear and viewable in order to
determine the correct shock absorber bracket was welded. The images
below are sample photo images that are acceptable, any photos that are
out of focus or not clear may require you to provide additional photos
to determine the quality of the weld.
3. If 10032833 number is NOT stamped on bracket, no further service is required,
return the vehicle to the customer.

STAMP NUMBER
LOCATION

Figure 1 – Stamp Number Location

Figure 2 – Front Axle Shock
Absorber Bracket

Customer Satisfaction Notification W45 – Front Axle Bracket

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Inspection Procedure [Continued]
4. Forward the photos and the information below to: Weldinspect@dana.com
 Only one Vehicle Identification Number (VIN) per Email
 Enter ONLY ONE VIN in email subject line and Recall W45
 Photos of the right side shock absorber axle bracket
 Dealership Name, Code, Address, Contact Name, Phone Number and
Email Address
A customer care representative will review the shock absorber bracket and
respond within 24 hours, with a determination if the correct bracket was
welded on the Front Axle or replacement is required.
If the customer care representative determines that a Front Axle
replacement is required, all the required repair parts will be shipped to the
dealer information provided. Dealers are advised to provide a loaner
vehicle to the customer if inspection determines that the vehicle must be
held for repair.

Customer Satisfaction Notification W45 – Front Axle Bracket

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Service Procedure [Continued]

B. Front Axle Removal Procedure
1. Disconnect the main and supplemental negative battery cables.
2. Raise and support the vehicle.
3. Remove both front wheel and tire assemblies.
4. Position and secure a suitable jack to the axle.
5. Remove the front driveshaft to
pinion flange bolts and
DISCARD (Figure 3).
6. Remove front driveshaft from
front differential pinion and
secure out of the way using a
bungee or suitable strap
(Figure 3).
BOLTS (4)

NOTE: Do not allow the
front driveshaft to hang.

Figure 3 – Pinion Flange

LOCK

7. Using a pick unlock the TruLok wire harness connector,
then disconnect from the axle
module, and disengage the
wiring harness clip from the
front axle (Figure 4).

HARNESS
CONNECTOR

Figure 4 – Tru-Lok Electrical Connector

Customer Satisfaction Notification W45 – Front Axle Bracket

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Service Procedure [Continued]
8. Disconnect the axle vent hose
(Figure 5).

AXLE VENT HOSE

Figure 5 – Axle Vent Hose

9. Remove the front caliper
adapter bolts and front
calipers as an assembly
(Figure 6).
CAUTION: Never allow the
disc brake caliper to hang
from the brake hose.
Damage to the brake hose
will result. Provide a
suitable support to hang the
caliper securely.

CALIPER

CALIPER
ADAPTER
BOLTS

Figure 6 – Caliper Adapter

Customer Satisfaction Notification W45 – Front Axle Bracket

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Service Procedure [Continued]
10. Remove the front rotor screws
(Figure 7).

SCREW

11. Remove both front brake
rotors (Figure 7).

ROTOR

Figure 7 - Rotor

12. Remove the three brake rotor splash shield bolts and remove the splash shields
(Figure 8).
13. Clean the wheel speed sensor and surrounding area with a shop towel before
removing the sensor from the hub and bearing assembly. Remove and
DISCARD the wheel speed sensor bolt (Figure 9). Remove the sensor and
position aside.
SPLASH
SHIELD

BOLT

WHEEL
SPEED
SENSOR

BOLTS

Figure 8 – Splash Shield

Figure 9 – Speed Sensor

Customer Satisfaction Notification W45 – Front Axle Bracket

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Service Procedure [Continued]
14. Remove the brake hose mounting fastener on the coil spring pad (Figure 10).
15. Remove the brake hose mounting fastener on the steering knuckle (Figure 11).

BRAKE HOSE
FASTENER

BRAKE HOSE
FASTENER

SHOCK
ABSORBER

Figure 10 – Axle Fastener

Figure 11 – Steering Knuckle Fastener

16. Remove the brake hose mounting fastener on the lower control arm (Figure 12).
BRAKE HOSE
FASTENER

LOWER
CONTROL
ARM

Figure 12 – Lower Control Arm

Customer Satisfaction Notification W45 – Front Axle Bracket

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Service Procedure [Continued]
17. Remove the stabilizer bar link
lower bolts and nuts
(Figure 13).

STABILIZER
BAR LINK

Figure 13 – Stabilizer Bar Link

18. Remove and DISCARD the
right drag link outer nut
(Figure 14).

DRAG LINK

19. Separate the drag link from the
steering knuckle using special
tool 9360 Separator
(Figure 14).
20. Remove and DISCARD the tie
rod nuts (Figure 14).

TIE ROD

Figure 14 – Drag Link

21. Separate the tie rods from the
steering knuckle using special tool 9360 Separator (Figure 14).

Customer Satisfaction Notification W45 – Front Axle Bracket

Page 10

Service Procedure [Continued]
22. Remove the steering damper
nut and bolt from the axle
bracket (Figure 15).
NOTE: Do not remove the
outer
(Passengers
Side)
steering damper fasteners.

STEERING
DAMPER NUT
AND BOLT

23. Set the drag link assembly
aside.
STEERING DAMPER

24. Remove the track bar axle bolt
and flag nut from the axle
bracket.
25. Place a mark on the upper and
lower coil spring Isolator, coil