David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

September 8, 2022

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 22N14
Certain 2011-2012 Model Year F-Series Super Duty Vehicles
Equipped with a 6.7L Diesel Engine
Powertrain Control Module Reprograming for Inspection and Maintenance Testing

PROGRAM TERMS
This program provides a one-time repair (if needed) to reprogram the Powertrain Control Module
(PCM) for unlimited years of service and unlimited miles from the warranty start date of the vehicle.
This is a one-time repair program.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
F-Series
Super Duty

2011
2012

Kentucky Truck

Build Dates
November 3, 2009 through July 22, 2011
March 22, 2011 through October 23, 2012

Affected vehicles are identified in OASIS.
REASON FOR PROVIDING A ONE-TIME REPAIR
In all of the affected vehicles, diagnostic trouble code (DTC) P2073 (Manifold Absolute Pressure/Mass
Air Flow – Throttle Position Correlation at Idle) and/or P2074 (Manifold Absolute Pressure/Mass Air
Flow – Throttle Position Correlation at Higher Load) if set are unable to self-heal and will remain in
Powertrain Control Module (PCM) memory as a permanent DTC. These permanent DTC(s) may
cause a vehicle to fail an Inspection/Maintenance (I/M) test in a state or region that requires annual
I/M testing for vehicle registration.
SERVICE ACTION (CONTINUED ON NEXT PAGE)
Dealers are to reprogram the PCM using Integrated Diagnostic Software (IDS) release 127.02 or
higher, in the event:
• An affected vehicle located in a state or region with I/M testing for annual vehicle registration
has failed an I/M test, due to DTC P2073 and/or P2074 being present as indicated on a
Vehicle Inspection Report (VIR). Owners will be requested to provide the dealer the VIR as
proof of a failed I/M test.
• An affected vehicle requires a new repair to address a currently set illuminated MIL due to the
presence of P2073 and/or P2074. Proper repairs must be completed prior to updating the
PCM.
NOTE: This program only applies for reprograming the PCM in the event of either scenario listed
above. The program does not cover any diagnostics and/or repairs required to address any other
causes of a failed I/M test or the root cause of the MIL to illuminate.
This service must be performed at no charge to the vehicle owner.

 Copyright 2022 Ford Motor Company

SERVICE ACTION (CONTINUED)
NOTE: Please notify the customer that they will need to perform the Readiness for
Inspection/Maintenance (I/M) testing drive cycle, prior to the vehicle having the ability to pass an I/M
test. This information was provided with the owner letter and can also be found in the Owner Manual.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of December 12, 2022. Dealers should repair any
affected vehicles that have failed a I/M test due to the description stated above, whether or not the
customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 22N14
Certain 2011-2012 Model Year F-Series Super Duty Vehicles
Equipped with a 6.7L Diesel Engine
Powertrain Control Module Reprograming for Inspection and Maintenance Testing
OASIS ACTIVATION
OASIS will be activated on September 8, 2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this
program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS
Warranty Cancellation Messages only:
• SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
• ALL WARRANTY CANCELLED INCLUDING EMISSIONS
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
September 8, 2023.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with a previous replacement of the
Powertrain Control Module due to permanent DTC P2073 and/or P2074 not self-healing, thus
causing the inability for the vehicle to pass a I/M test.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 2 of 2

Customer Satisfaction Program 22N14
Certain 2011-2012 Model Year F-Series Super Duty Vehicles
Powertrain Control Module Reprograming for Inspection and Maintenance Testing

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the Related Damage
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Note: All repairs for this program should be claimed using the claim entry direction below
regardless if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 22N14 if vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action. The FSA number (22N14) is the sub code.
 Customer Concern Code (CCC): E29 – Check Engine Light Troubles
 Condition Code (CC): X9 – Incorrect Configuration of Programmable Electronic
Control Units
 Causal Part Number: 12A650
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 22N14
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.

 Copyright 2022 Ford Motor Company

ATTACHMENT II
Page 1 of 1

Customer Satisfaction Program 22N14
Certain 2011-2012 Model Year F-Series Super Duty Vehicles
Powertrain Control Module Reprograming for Inspection and Maintenance Testing
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

22N14B

0.7 Hour(s)

Reprogram PCM using IDS release 127.02 or higher.
NOTE: For vehicles that require annual I/M testing for
vehicle registration, please notify the customer that they will
need to perform the Readiness for Inspection/Maintenance
(I/M) testing drive cycle, prior to the vehicle having the ability
to pass an I/M test. This information was provided with the
owner letter and can also be found in the Owner Manual.
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2022 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 2
RECALL PROGRAM 22N14

CERTAIN 2011-2012 MODEL YEAR F-SERIES SUPER DUTY VEHICLES
EQUIPPED WITH A 6.7L DIESEL ENGINE — POWERTRAIN CONTROL MODULE
REPROGRAMING FOR INSPECTION AND MAINTENANCE TESTING
SERVICE PROCEDURE
1. Does the vehicle meet the following criteria below?
• An affected vehicle located in a state or region with Inspection/Maintenance (I/M) testing for
annual vehicle registration has failed an I/M test, due to DTC P2073 and/or P2074 being
present as indicated on a Vehicle Inspection Report (VIR).
• An affected vehicle received a repair to address DTC’s P2073 and/or P2074 being present and
after repairs were completed DTC’s P2073 and/or P2074 remained as permanent DTC’s.
NOTE: This program only applies for reprograming the PCM in the event of either scenario listed
above. The program does not cover any diagnostics and/or repairs required to address any

other causes of a failed I/M test or the root cause of the MIL to illuminate.
YES - Proceed to Step 2.
NO - No further action is required at this time.
2. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the
12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.
3. Using IDS, reprogram the Powertrain Control Module (PCM) using Integrated Diagnostic Software (IDS)
release 127.02 or higher.
NOTE: Make sure the IDS computer does not enter sleep mode during programming.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
4. Disconnect the battery charger from the 12V battery once the reprogramming has completed.
NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy
which allows the vehicle's computer to learn the transmission's unique parameters and improve
shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process.
This re-learning process may result in firmer than normal upshifts and downshifts for several days.
NOTE: Please notify the customer that they will need to perform the Readiness for I/M testing drive cycle,
prior to the vehicle having the ability to pass an I/M test. This information was provided with the
owner letter and can also be found in the Owner Manual.

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2022

ATTACHMENT III
PAGE 2 OF 2
RECALL PROGRAM 22N14

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and
connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions Key ON Engine OFF (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during Module
Reprogramming (MR) or Programmable Module Installation (PMI).
b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the
lower right of the previous session screen. This loads any deleted sessions and allows you to
look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2022