David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

September 30, 2022

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Harvest/Survey Program 22H04 – Supplement #1
Certain 2022 Model Year Super Duty
Lower Steering I-Shaft Bolt

New! REASON FOR THIS SUPPLEMENT
Attachments: Technical instructions have been updated with clearer photos of a does not pass bolt.
Labor Allowances: Labor allowances have been updated to reflect the technical instructions.
PROGRAM TERMS
This program will be in effect through September 30, 2023. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Super Duty

2022

Kentucky Truck

July 11, 2021 through April 15, 2022

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
Ford is conducting a survey to confirm that the I-Shaft bolt was assembled as intended.
SERVICE ACTION
Dealers are to inspect and, if necessary, replace the I-Shaft bolt via mobile inspection or at the
dealership. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of September 30, 2022. Dealers should inspect and
repair any affected vehicles that arrive at their dealerships, whether or not the customer has received
a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Mobile Inspection Form
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.

 Copyright 2022 Ford Motor Company

Sincerely,

Stacy Balzer

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 1 of 3
Harvest/Survey Program 22H04 - Supplement #1
Certain 2022 Model Year Super Duty
Lower Steering I-Shaft Bolt
Mobile Inspection Recommendations
• Mobile Inspection is only for inspecting and replacing the I-Shaft bolt.
• Confirm with customer a mobile inspection is feasible.
• Check OASIS prior to going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of these inspections, a specialty vehicle is not required.
Mobile Inspection Additional Information
Please ensure the technician brings the following to the mobile inspection destination:
• Dealers must retain a Mobile Inspection Record with the repair order documentation. Refer to
the Claims Preparation and Submission section and Attachment IV for details.
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Charged cell phone, and laptop.
• Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended.
• Recommended tools for inspection: mirror, flashlight, and tools to replace I-Shaft bolt.
Mobile Inspection Questions and Assistance
•
•

For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.

OASIS ACTIVATION
OASIS will be activated on September 12, 2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September
12, 2022. Owner names and addresses will be available by October 3, 2022.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 2 of 3
Harvest/Survey Program 22H04 - Supplement #1
Certain 2022 Model Year Super Duty
Lower Steering I-Shaft Bolt
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence for this FSA of I-Shaft bolts that fail inspection. For claim
reimbursement please submit photos that clearly show the vehicle VIN.
• Photos can be attached using the Mobile PTS “Report a Vehicle Concern”. You can
access Mobile PTS using your mobile device at:
https://m.fordtechservice.dealerconnection.com/.
Note: If you have never used the Web-Based report a vehicle concern- you will need to
create your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS.
Instructions on how to create a user profile and submit photos can be found in EFC08860.

•

Note: Ensure that your “User Profile” is added/updated to include your STARS ID. This
can be done by accessing your User Profile directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp;
After completing the report entry form you can upload a maximum of 5 attachments at
once.
o If submitting more than one attachment (photo), the files must be saved to the mobile
device you’re using, PRIOR to submitting the report.
o If submitting one attachment (photo), you can capture the photo during the report
submission when asked to add the attachment.

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 3 of 3
Harvest/Survey Program 22H04 - Supplement #1
Certain 2022 Model Year Super Duty
Lower Steering I-Shaft Bolt
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action. The FSA number 22H04 is the sub code.
 Customer Concern Code (CCC): H21
 Condition Code (CC): 25
 Causal Part Number: 3C662
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2022 Ford Motor Company

ATTACHMENT II
Page 1 of 2
Harvest/Survey Program 22H04 - Supplement #1
Certain 2022 Model Year Super Duty
Lower Steering I-Shaft Bolt
New! LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Inspect I-Shaft Bolt – Passes Inspection

22H04A

0.3 Hours

Inspect and Replace I-Shaft Bolt – Does Not Pass Inspection –
Includes Photo Submission of bolt
Mobile Service (Can be claimed with labor operation A, OR B)

22H04B

0.5 Hours

22H04MM

0.5 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
To place an order for the I-Shaft submit a VIN-specific Part Order contact via the SSSC Web Contact
Site.
Part Number

Description

Order
Quantity

Claim
Quantity

N808684-S101
I-Shaft Bolt
1
1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2022 Ford Motor Company

ATTACHMENT II
Page 2 of 2
Harvest/Survey Program 22H04 - Supplement #1
Certain 2022 Model Year Super Duty
Lower Steering I-Shaft Bolt
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
•

 Copyright 2022 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 2
HARVEST/SURVEY PROGRAM 22H04-S1

CERTAIN 2022 MODEL YEAR SUPERDUTY VEHICLES — LOWER STEERING
SHAFT LOWER BOLT INSPECTION
INSPECTION PROCEDURE
1. Looking through the driver's side wheel well, locate the lower steering shaft lower bolt. See Figure 1.

LOWER STEERING
SHAFT LOWER
BOLT

22340A

FIGURE 1

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2022

PLACE COPY HERE

ATTACHMENT III
PAGE 2 OF 2
HARVEST/SURVEY PROGRAM 22H04-S1

2. Is there a gap between the lower steering shaft lower bolt and the steering yoke? See Figure 2.
• NO - Passes inspection. Inspection procedure is complete. Proceed to Step 3.
• YES - Does not pass inspection. Capture and submit clear photo(s) to the Special Service
Support Center (SSSC) showing the gap between the lower steering shaft lower bolt and
the steering yoke. Replace the lower steering shaft lower bolt. Please follow the
Workshop Manual (WSM) procedures in Section 211-04. If the I-Shaft is damaged, please
contact the SSSC for further direction.
DOES NOT
PASS

LOWER STEERING
SHAFT LOWER
BOLT

LOWER STEERING
SHAFT LOWER
BOLT

DOES NOT
PASS

LOWER STEERING
SHAFT LOWER
BOLT

DOES NOT
PASS

22340D

FIGURE 2
3. Verify that the lower steering shaft lower bolt is torqued to 22 lb.ft (30 Nm).
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2022

PLACE COPY HERE