Classified as MB Internal

News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers

FROM: Anthony Washington, Department
Manager, Regulations and Certifications

Re: Service Campaign Notification
Model 907 (Sprinter)
Model Year 2022
Retrofit PTC Heater

DATE: August, 2022

Due to a clerical error, the parts for this campaign is not yet available.
Parts should be available to order by end of August.

IMPORTANT SERVICE CAMPAIGN INFORMATION

Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive

Sandy Springs, GA 30328

770.705.0600

Classified as MB Internal

News Channel Update | Vans Customer Service and Parts
Campaign No. :
2022070014

Campaign
Desc.
:
VS3WALUZU

Retrofit PTC Heater

This is to notify you of the upcoming Service Campaign to Retrofit the PTC Heater on approximately 1,193 MY22 MercedesBenz Sprinter vans. All affected VINs will be flagged as “OPEN” in VMI.

Background
Due to global supply constraints the PTC Heater was not installed at the time of manufacturing on
certain Mercedes-Benz Sprinter vehicles.

Issue

MBUSA is conducting a service campaign. An authorized Mercedes-Benz Sprinter dealer will retrofit the

What We’re Doing PTC heater in the affected vehicles.

Parts will be available end of August, 2022

Parts

Vehicles Affected
Vehicle Model Year(s) Model Year 2022
Vehicle Model

Sprinter, VS30 / Platform 907
Vehicle Populations

Total Vehicles
Population
Dealer
Inventory

1,193
21

Next Steps/Notes
AOMS/SOMS

Please ensure your dealers have read and understand this notice.

While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality
and customer satisfaction.

Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive

Sandy Springs, GA 30328

770.705.0600

Campaign No. 2022070014 August, 2022

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT:

Model 907 Model Year 2022
Retrofit PTC Heater

Due to global supply constraints the PTC Heater was not installed at the time of manufacturing on certain
Mercedes-Benz Sprinter vehicles. An authorized Mercedes-Benz Sprinter dealer will retrofit the PTC
heater in the affected vehicles.

Prior to performing this Service Campaign:
•

Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired.

•

Please review the entire Service Campaign bulletin and follow the repair procedure exactly as
described.

Approximately 1,193 Sprinter vehicles are affected.

Order No. V-SC-2022070014 This bulletin has been created and maintained in accordance with MBUSASLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

Model

907.### 1#
with code HH2 (Electrically powered hot-air auxiliary heater)

Modification notes
09.06.2022 GB references added for videos.

Operation step 1

Operation no. of the operation texts or standard texts and flat rates
Category Op. no.
Operation text
L
02 0003
Operations: Retrofit PTC booster heater

1

Time

0.8hrs

Damage COde Code
06 991 05
VS3WALUZ
U

PTC heater booster

D83.70-A021-06

V-SC-2022070014

1

D83.70-A022-79

6
7
8

Cover
Screw
Connector

9
10
20

Heater housing
Positive line
Cable tie

D83.70-A023-78

Shown on model 907
10
Positive line

2

17

Cover

V-SC-2022070014

1
7
8
9
10
14

PTC heater booster
Screw
Connector
Heater housing
Positive line
Ground cable

D83.70-A028-82

D83.70-A029-79

A
B

Model 907
Model 910

10
18

Positive line
Prefuse box

V-SC-2022070014

19

Nut

3

aDanger

Notice
Notice
Notice

4

Risk of fire/risk of explosion due
to short circuit and escaping
oxyhydrogen gas. Risk of (burn)
injury caused by caustic burns to
eyes, skin and mucous
membranes from battery
electrolyte/mist, short circuit and
arcing. Risk of poisoning caused
by swallowing battery electrolyte
or absorption of lead through the
skin or body orifices. Risk of
death due to voltage U >= 30 V
AC and U >= 60 V DC.
Information on preventing damage
to electronic components due to
electrostatic discharge
Notes on battery
Notes on carrying out repair work
in the vehicle interior

AS54.10-Z-0001-01A
No fires, sparks, open flames, or
smoking. Wear acid-resistant
gloves, clothing, and glasses. Pour
battery acid only into suitable and
appropriately marked containers.

V-SC-2022070014

AH54.00-P-0001-01A
AH54.10-P-0001-01A
AH68.00-D-0001-01KOS

g
1

Check
Affected vehicles: Retrofit PTC
SM83.70-D-0028-01AAA
booster heater (code:
VS3WALUZU, acc. no.: 06 991 05)
Model 907.### ## as of 002101 up
to 452179
SM83.70-D-0028-01AAB
Clip: Retrofit PTC booster heater
(code: VS3WALUZU, acc. no.: 06
991 05)
Model 907.### 1#

Check whether the vehicle is
affected by the measure.

with code HH2 (Electrically
powered hot-air auxiliary heater)

GB83.70-D-0000-04A

i
A video with a simplified
GB83.70-D-0000-04C
presentation is available for this
measure. Nevertheless, all work
instructions and information in
this document are to be
observed as a matter of priority.

e
2
f
3
f
f

Remove
Detach ground line of on-board
electrical system battery.
Remove on-board electrical
system battery cover.

AR54.10-D-0029TS

Model 907

V-SC-2022070014

AR54.10-D-0009TSR

5

4

Remove the cover (6).

i
To do so, unscrew screw (7) and
release retaining tab (arrow A).
i
The cover (6) is no longer required.

5

Disconnect plug (8) from air
conditioner box (9).

i
The plug (8) must not be
connected to the air conditioner
box (9).

6

Remove protective cover of
positive line (10).

i
To do so, separate cable tie.
The protective cover is no longer
required.

7
8

Cut cable tie (20).
Detach cover (17) from positive
terminal of on-board electrical
system battery.
Remove protective cover of
positive line (10).

9

10

Retrofit PTC booster heater (1)
Retrofit PTC booster heater (1).

Model 907

i
To do so, separate cable tie.
The protective cover is no longer
required.
p
Install PTC booster heater (1)
straight into air conditioner box (9).
When installing, do not tilt the
PTC booster heater (1).
Otherwise damage at the PTC
heater booster (1) could occur.
i
Lock PTC booster heater (1) at
retaining tab (arrow A).

11
12
13
14

6

Screw in screw/bolt (7).
Connect electrical connector (8) to
PTC booster heater (1).
Attach positive line (10) to PTC
n Nut, positive line to PTC
booster heater (1).
heater booster
Attach ground line (14) to PTC
booster heater (1).

BA83.70-Z-1002-02KTS

n Nut, ground line to PTC heater BA83.70-Z-1001-02KTS
booster

V-SC-2022070014

15

Attach positive line (10) to free
contact pins of prefuse box (18).

i
907:
Contact pin "5"
i
For this purpose, remove nut (19).
Note torque specifications on
housing of prefuse box (18).
M6 = 8 Nm

16
f
g
17

Connect ground line of on-board
electrical system battery.

AR54.10-D-0029TS

Check
Connect diagnostic system.

a

AD00.00-D-2000-06TS
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.

18

Perform function test of PTC
heater booster (1).

d
19

Install
Install in the reverse order.

i
To do so, use XENTRY Diagnosis.
Select
Control units view →
N22/1 - Air conditioning system
(AAC) →
Actuations →
N33/4 (PTC booster heater control
unit).
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
i
Operation steps 9 to 3.

n Heater booster unit

Number

Designation

BA83.70-Z-1001-02KTS

Nut, ground line to PTC heater booster

V-SC-2022070014

Nm

Model 907
Model 910 with
engine 651, 654
10

7

n Heater booster unit

Number

Designation

BA83.70-Z-1002-02KTS

Nut, positive line to PTC heater booster

Parts ordering note
Part no.
N 000000 003477
A 447 830 08 61

8

Designation
Nut
PTC heater booster

Nm

Model 907
Model 910 with
engine 651, 654
8

Quantity
1
1

V-SC-2022070014