procedures required to implement this Special Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2020 Toyota Motor Sales, USA

SPECIAL SERVICE CAMPAIGN 22TC05 (Remedy Notice)
Certain 2022 Model Year Camry
Certain 2022 Model Year Camry Hybrid
Certain 2021-2022 Model Year Rav4
Certain 2021 Model Year Rav4 Hybrid
Certain 2022 Model Year Avalon Hybrid
Certain 2022 Model Year Highlander Hybrid
Certain 2022 Model Year Sienna Hybrid
Crankcase Case Vent
Frequently Asked Questions
Original Publication Date: August 11, 2022
Q1:
A1:

Q2:
A2:

What is the condition?
The subject vehicles may have been equipped with an engine containing an incorrectly manufactured Crankcase Case
Vent. If the engine is equipped with an incorrectly manufactured Crankcase Case Vent, the vehicle may not comply with
certain Federal emissions regulations.
Q1a:
A1a:

What is the Crankcase Case Vent?
The Crankcase Case Vent is used to separate engine oil mist and blowby gases in the Crankcase. The Crankcase
Case Vent enhances the oil mist collection rate, thus reducing oil consumption and the buildup of deposits.

Q1b:
A1b:

Are there any symptoms of this condition?
No, there are no symptoms of this condition. If this condition occurs, the check engine light does NOT
illuminate.

What is Toyota going to do?
Toyota will send an owner notification starting in late-August, 2022, advising owners to make an appointment with
their authorized Toyota dealer to have the Crankcase Case Vent inspected and if necessary, replaced, FREE OF CHARGE.
NOTE (Customers who live in the state of California)
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to
vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check)
every two years and before it is sold. Without the completion of this FREE Special Service Campaign, the California Air
Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to
provide the Department of Motor Vehicles with a record of all vehicles that have not had the Special Service Campaign
completed.
Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has
been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the
campaign has been completed during your vehicle registration renewal process.

FAQ Page 1 of 2
© 2020 Toyota Motor Sales, USA

Q3:
A3:

Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 18,750 vehicles covered by this Special Service Campaign.
Model Name
Camry
Camry Hybrid
Rav4
Rav4 Hybrid
Avalon Hybrid
Highlander Hybrid
Sienna Hybrid
Q3a:
A3a:

Model Year
2022
2022
2021-2022
2021
2022
2022
2022

UIO
6,700
1,000
5,000
3,350
190
10
2,500

Production Period
Mid-November 2021 – Mid-December 2021
Mid-November 2021 – Mid-December 2021
Mid-November 2021 – Mid-February 2022
Mid-November 2021 – Early December 2021
Mid-November 2021 – Mid-December 2021
Mid-November 2021 – Late December 2021
Mid-November 2021 – Early March 2022

Are there any other Lexus/Toyota/Scion vehicles affected by this issue in the U.S.?
Yes, there are approximately 240 Lexus vehicles cover by Special Service Campaign 22LC02. The following
vehicles are covered: certain 2022 model year ES300h vehicles and certain 2022 model year ES250 vehicles.

Q4:
A4:

How long will the repair take?
The repair takes approximately 45 minutes to one-and on-half hours depending on inspection results. However,
depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of
time.

Q5:
A5:

What if I previously paid for repairs related to this Special Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.

Q6:
A6:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.

Q7:
A7:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

FAQ Page 2 of 2
© 2020 Toyota Motor Sales, USA

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Certain 2022 Model Year Camry
Certain 2022 Model Year Camry Hybrid
Certain 2021-2022 Model Year Rav4
Certain 2021 Model Year Rav4 Hybrid
Certain 2022 Model Year Avalon Hybrid
Certain 2022 Model Year Highlander Hybrid
Certain 2022 Model Year Sienna Hybrid
Crankcase Case Vent
Special Service Campaign 22TC05 (Remedy Notice)

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TOYOTA

[VIN]
Dear Toyota Customer:

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At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide
superior customer satisfaction, Toyota is announcing a Special Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you
are the current owner.

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What is the condition?
The subject vehicles may have been equipped with an engine containing an incorrectly manufactured Crankcase Case
Vent. If the engine is equipped with an incorrectly manufactured Crankcase Case Vent, the vehicle may release crankcase
emissions.

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What is the Crankcase Case Vent?
The Crankcase Case Vent is used to separate engine oil mist and blowby gases in the Crankcase. The Crankcase Case Vent
enhances the oil mist collection rate, thus reducing oil consumption and the buildup of deposits.

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What should you do?

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What will Toyota do?
Any authorized Toyota dealer will inspect the Crankcase Case Vent and, if necessary, replace it FREE OF CHARGE.

m

Please contact your authorized Toyota dealer to make an appointment to have the Crankcase Case Vent inspected and
if necessary, replaced FREE OF CHARGE. The remedy will take approximately 45 minutes to one- and one-half hours
depending on inspection results. However, depending on the dealer’s work schedule, it may be necessary to make your
vehicle available for a longer period of time.

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What if you live in California and don’t have this Special Service Campaign performed?
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle
registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years
and before it is sold. Without the completion of this NO CHARGE Special Service Campaign the California Air Resources Board
(CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of
Motor Vehicles with a record of all vehicles that have not had the Special Service Campaign completed.
Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been
completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been
completed during your vehicle registration renewal process.

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible
for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order),
proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at
https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on
“Submit Reimbursement Request”.
Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number
shown below:

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Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001

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FAX: 310-381-7756

Please refer to the attached Reimbursement Checklist for required documentation details.
What if you have other questions?

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• Your local Toyota dealer will be more than happy to answer any of your questions.
• For more information on this and other campaigns, please visit www.toyota.com/recall.
 If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

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If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/updateinfo-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

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We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.

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Sincerely,

pl

Thank you for driving a Toyota.

Sa

TOYOTA MOTOR SALES, U.S.A., INC.

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.

This vehicle is involved in Special Service Campaign. At this time, remedy parts are not available and the remedy has NOT been
performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed
at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly
check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle
Identification Number (VIN).
VIN

Campaign Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This
information will only be used for campaign communications. If you’d like to update your preferred contact information
in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature

© 2020 Toyota Motor Sales, USA – Version 3b