T-SB-0023-22

Rev1

March 21, 2022

Head Unit Software Update (Panasonic)
Service
Category

Audio/Visual/Telematics

Section

Navigation/Multi Info Display

Market USA

Applicability
YEAR(S)

MODEL(S)

2022

Tundra

ADDITIONAL INFORMATION

REVISION NOTICE
June 09, 2022 Rev1:
 The Introduction and Software Update Procedures sections have been updated.
Any previous printed versions of this bulletin should be discarded.

Introduction

A head unit software update is now available for 2022 model year Tundra vehicles equipped
with Toyota Multimedia (version 1020 or earlier). This update provides improved performance
and capability for the following:


User profile configuration and display.



Cloud Navigation and Intelligent Voice Assistant.



Mobile device connectivity.



On-screen display and system settings/configuration.



Security enhancements.

© 2022 Toyota Motor Sales, USA

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T-SB-0023-22

Rev1

March 21, 2022

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Head Unit Software Update (Panasonic)
Introduction (continued)

Vehicle operators can perform this update directly by accepting the on-screen notification (see
Figure 1) advising Software update available or by locating Software update from the Settings
menu and initiating the available update (see Figure 2). The release notes text below will be
displayed to the customer (see Figure 2):
“This Software Update includes: *Improvements to Cloud Navigation and voice assistant
support. *Enhanced mobile device connectivity. *Increased performance resulting in a
better experience.”
Figure 1.

Figure 2.

If necessary to perform the software update for a customer, follow the Software Update
Procedures in this bulletin.
This is a phased rollout, which means that as time progresses, more vehicles will receive the
update notification and ability to update the head unit. This timing will vary by location and may
not display for every vehicle in one location at the same day/time.

© 2022 Toyota Motor Sales, USA

T-SB-0023-22

Rev1

March 21, 2022

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Head Unit Software Update (Panasonic)
Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

N/A

Not Applicable to Warranty

–

–

–

–

Software Update Information

The following conditions and performance improvements for Toyota Multimedia are addressed
with this head unit software update:


Abnormal Apple CarPlay® operation when multiple phones are connected via Bluetooth®.

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Unable to switch users when not in Park, the button is not grayed out.
Abnormal color palette operation when using illumination customization.
Contact phone number not displayed when using voice recognition.
Error banner missing or abnormal operation.
Audio mode will change when searching for genres in Sirius XM® with voice recognition.
Unable to change volume using voice recognition.
Inconsistent climate control adjustments when using voice recognition.
Intermittent black or white screen after shifting out of reverse or while driving.
When using voice recognition to send a text message, the message is sent to a
different number.
Date labels do not align with the bar graphs in the trip information screen.
Multiple degree “°” symbols displayed in the voice recognition screen.
Unable to perform a system reset while listening to USB audio.
“Profile not loaded” popup is shown through the startup animation.
Intermittent rebooting.
Abnormal operation when switching audio modes.
Vehicle screen appears when requesting seat heater screen via voice recognition.
Intermittent startup animation flickering.
Poor appearance of the keyboard settings screen.
Wi-Fi connection history is intermittently not retained.
Wake word setting intermittently changes from OFF to ON.
MID (Multi-information Display) incorrectly displays volume or mute changes.
Intermittent Spanish displayed when selected language is French, or vice versa.
Abnormal USB audio playback when using voice recognition.
Intermittent daytime display after IG-OFF.
Two favorites added when one channel is selected.
Some items are displayed in English instead of the system selected language
(other than English).

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© 2022 Toyota Motor Sales, USA

T-SB-0023-22

Rev1

March 21, 2022

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Head Unit Software Update (Panasonic)
Software Update Information (continued)

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Projection icon displayed next to phone not actively connected to projection mode.
Voice recognition in Amazon MusicTM is not consistent with other audio modes.
When switching modes to Bluetooth® with no media files present an abnormal screen
is displayed.
Daylight savings time intermittently turns OFF.
When switching audio mode to USB audio, MID does NOT show USB text.
Unable to start Remote Park while phone is connected to wireless CarPlay®.
Common voice recognition commands screen not displayed when using voice recognition
to ask for help in the Climate, Weather, and Settings screens.
Poor music streaming quality when streaming from Samsung® devices.
While listening to Apple Music®, when the next song starts the previous song information
will still be displayed.
Incorrect scaling of traffic colors in the navigation map.
Intermittent DTC U131457 present.
Abnormal navigation arrow operation.
Repeated popups to use the HOV lane while using navigation.
Abnormal traffic displayed when panning the map.
Closed road notification missing.
Zoom buttons intermittently inoperative.
Arrival time does not match actual arrival time.
Abnormal French voice recognition operation.

© 2022 Toyota Motor Sales, USA

T-SB-0023-22

Rev1

March 21, 2022

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Head Unit Software Update (Panasonic)
Software Update Information (continued)
MODEL

HEAD UNIT

TYPE

CALIBRATION ID

Head Unit

rb_update_2022_Tundra_NE_HU_D_01025.zip

Virtual Assistant Database*

rb_update_2022_Tundra_NE_VD_D_01010.zip

Head Unit

rb_update_2022_Tundra_NP_HU_D_01025.zip

Virtual Assistant Database*

rb_update_2022_Tundra_NP_VD_D_01010.zip

Entry
Tundra
Premium
*The virtual assistant database does NOT need to be updated on vehicles with Head Unit Software version 1020.

MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, do NOT extract the files (unzip), the
files need to be saved directly to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.

NOTE
 The USB method should ONLY be used when the head unit is five or more versions out-of-date or if the
Wi-Fi/Cellular method of updating is unsuccessful.
 Multiple files can NOT be on the same USB flash drive, if there are two files on the drive beginning with
"rb_update" the software installation will not begin.

Software Update Procedures

There are three different processes described in this Service Bulletin.


Wi-Fi Connection Procedure ....................................................................................................... 6



OTA Update Procedure (Wi-Fi and Cellular) ............................................................................... 7



USB Update Procedure ............................................................................................................ 12
HINT
Most Over the Air (OTA) updates will use the Wi-Fi delivery method for the update data.

© 2022 Toyota Motor Sales, USA

T-SB-0023-22

Rev1

March 21, 2022

Head Unit Software Update (Panasonic)
Software Update Procedures
Wi-Fi Connection Procedure

1. Turn ON the ignition.
2. Select the gear icon in the lower left corner of
the radio screen.

Figure 3.

3. Select Data & Wi-Fi.

Figure 4.

4. Select Wi-Fi and turn the Wi-Fi toggle to ON.

Figure 5.

HINT
 This step is used to connect the vehicle to
an EXTERNAL Wi-Fi source.
 Wi-Fi connection is NOT required for
updates that are delivered through
DCM data.

© 2022 Toyota Motor Sales, USA

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T-SB-0023-22