Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: May 26. 2022
To:

All Lexus Dealer Principals, General Managers, Service Managers, Parts Managers, and Warranty Administrators

LIMITED SERVICE CAMPAIGN 22LD03 (Remedy)
Certain 2022 Model Year Lexus LS 500
RSA (Road Sign Assist) System Reprogram
Model / Years
2022 Lexus LS 500

Production Period
Early November 2021 – Late April 2022

Approximate Total Vehicles
850

Condition
The subject vehicles are equipped with a Road Sign Assist (RSA) driver assistance feature. This feature uses the forward recognition camera
to detect objects and provide information to the driver about specific road signs. Due to an incorrect software program, the RSA feature is
unable to display road sign information.
Remedy
Any authorized Lexus dealer will reprogram the forward recognition camera FREE OF CHARGE for a limited time.

This Limited Service Campaign will be available until May 31, 2025 and is only available at an authorized Lexus dealer.
Covered Vehicles
There are approximately 1,170 vehicles covered by this Limited Service Campaign. No vehicles involved in this Limited Service Campaign
were distributed to Puerto Rico.
Owner Letter Mailing Date
Lexus will begin to notify owners in early June 2022. A sample of the owner notification letter has been included for your reference.

Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when
mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Limited Service Campaign
announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification,
please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical
Instructions found on TIS.

© 2022 Lexus, A Division of Toyota Motor Sales, US

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Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Lexus requests that dealers complete this Limited Service Campaign on any new or used vehicles currently
in dealer inventory that are covered by this Limited Service Campaign prior to customer delivery. However, if the campaign cannot be
completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the
vehicle is involved in a Limited Service Campaign.
Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are
expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this
information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email state,
“Disclosure Form 22LD03” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in
Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly
launched campaigns.
L/Certified Vehicles
L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service
Campaign. Thus, no affected units are to be designated, sold, or delivered as L/Certified until all applicable Safety Recalls, Special Service
Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Limited Service
Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent
message is communicated.
Customers with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987) Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit
notification regarding this Limited Service Campaign are requested to schedule an appointment with their authorized Lexus dealer to have
this Limited Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the
vehicle has a new Limited Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the message. If a customer chooses
‘Remind Me’, the customer can then choose to be reminded again on next trip, in 7 days, or in 30 days. If a customer views and then closes
the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status
remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an
additional reminder to the customer to have this Limited Service Campaign completed.
The message will completely clear from the vehicle once the following conditions are met: The Limited Service Campaign is completed, the
dealer has filed a claim, and the claim is approved by Lexus. Then the message will be cleared at the next clearing cycle, which currently
happens daily.
Owners who receive a head unit notification after having this Limited Service Campaign completed can be advised to ignore the message.
Owners with additional concerns can be directed to the Lexus Brand Engagement Center (1-800-255-3987) - Monday through Friday,
8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted otherwise in the
LSC dealer letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.15, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.
© 2022 Lexus, A Division of Toyota Motor Sales, USA

L i m i t e d S e r v i c e C a m p a i g n 2 2 L D 0 3 - P a g e |3

Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to
Aaron Fowles (469) 292-1097 in Lexus Corporate Communications. Please do not provide this number to customers. Please provide this
contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to
successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all
vehicles have the repair performed correctly; technicians performing this repair are required to currently have completed all the following
courses:
• L623 – Electrical Circuit Diagnosis
Always check which technicians can perform the repair by logging on to https://www.LCTPReports.com. It is the dealership’s responsibility
to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill
level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure
there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the
time of appointment.

This Limited Service Campaign will be available until May 31, 2025 and is only available at an authorized Lexus dealer.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly,
please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every
vehicle prior to customer delivery.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

L i m i t e d S e r v i c e C a m p a i g n 2 2 L D 0 3 - P a g e |4

Warranty Reimbursement Procedures
Warranty Reimbursement Procedure

Verify Vehicle Eligibility
1. Check the VIN range.
2. Check the TIS Vehicle Inquiry
System.

No further action required.

Not Covered

Covered

Perform Health Check and Verify ECU
Calibration
Old Calibration

Reflash the Front Recognition Camera
System with the NEW software.

New Calibration

Campaign completed, return the
vehicle to the customer.

Op Code
ATN225
ATN226
•
•

Description
Reprogram the Front Recognition Camera
System
ATN225 + Replace the Front Recognition
Camera due to reprogramming failure

Flat Rate Hours
0.7
2.3

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

This Limited Service Campaign expires on May 31, 2025.

Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this Limited Service Campaign Additionally, a maximum of two days
of rental vehicle expense (at a maximum rate of $55.00 per day) while the vehicle is being remedied under any of the OpCodes listed above,
or the cost of pick-up and redelivery of the customer’s car may be claimed if required and subject to the guidelines published in the Safety
Recall and Special Service Campaign General Procedures document on TIS.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing information is used by Lexus for various
government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect
Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

L i m i t e d S e r v i c e C a m p a i g n 2 2 L D 0 3 - P a g e |5

Campaign Designation / Phase Decoder

22LD03
19

T

A

01

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

Field Action Sequence

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)

01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to
implement this Limited Service Campaign.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.

© 2022 Lexus, A Division of Toyota Motor Sales, USA

LIMITED SERVICE CAMPAIGN 22LD03 (Remedy Notice)
Certain 2022 Model Year LS 500
RSA (Road Sign Assist) System Reprogram
Frequently Asked Questions
Original Publication Date: May 26, 2022
Q1:
A1:

What is the condition?

Q2:
A2:

What is Lexus going to do?

The subject vehicles are equipped with a Road Sign Assist (RSA) driver assistance feature. This feature uses the forward recognition
camera to detect objects and provide information to the driver about specific road signs. Due to an incorrect software program, the
RSA feature is unable to display road sign information.
Lexus will send an owner notification by first class mail starting in early June 2022, advising owners to make an appointment with
their authorized Lexus dealer to reprogram the forward recognition camera FREE OF CHARGE.

Q2a:
A2a:
Q3:
A3:

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until May 31, 2025.

Which and how many vehicles are covered by this Limited Service Campaign?

There are approximately 1,170 vehicles covered by this Limited Service Campaign.
Model Name

Model Year

Production Period

LS 500

2022

Early November 2021 – Late April 2022

Q4:
A4:

How long will the repair take?

Q5:
A5:

How does Lexus obtain my mailing information?

Q6:
A6:

What if I have additional questions or concerns?

The repair takes approximately 40 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the
vehicle available for a longer period of time.
Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.
If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 1-800-255-3987 Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 6:00 pm Eastern Time.

FAQ Page 1 of 1
© 2022 Lexus, A Division of Toyota Motor Sales, USA

2022 Model Year LS 500
RSA (Road Sign Assist) System Reprogram
Limited Service Campaign (Remedy Notice)
[VIN]

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Dear Lexus Customer:

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At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior
customer satisfaction, Lexus is announcing a Limited Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current
owner.

rL

What is the condition?
The subject vehicles are equipped with a Road Sign Assist (RSA) driver assistance feature. This feature uses the forward recognition camera
to detect objects and provide information to the driver about specific road signs. Due to an incorrect software program, the RSA feature is
unable to display road sign information.

w
ne

What will Lexus do?
Any authorized Lexus dealer will reprogram the forward recognition camera FREE OF CHARGE to you.
What should you do?

Before you are inconvenienced by this condition, any authorized Lexus dealer will reprogram the forward recognition camera FREE
OF CHARGE to you.

O

Please contact your authorized Lexus dealer to make an appointment to have the forward recognition camera software updated
before May 31, 2025. The remedy will take approximately 40 minutes. However, depending on the dealer’s work schedule, it may be
necessary to make your vehicle available for a longer period of time.

e

This Program will be offered until May 31, 2025, and will only be available at an authorized Lexus dealer.

Your local Lexus dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit lexus.com/recall.
If you require further assistance, you may contact the Lexus Brand Engagement Center at 1-800-255-3987 Monday through Friday,
8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

m

•
•
•

pl

What if you have other questions?

Sa

If you would like to update your vehicle ownership or contact information, please visit https://drivers.lexus.com/lexusdrivers.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this
condition may have caused you.
Thank you for driving a Lexus.
Sincerely,
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.

Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for L/Certified units.

This vehicle is involved in a Limited Service Campaign. At this time, remedy parts are not available, and the remedy has NOT
been performed. I understand that the vehicle will need to be returned to an authorized Lexus dealer to have the remedy
performed at NO CHARGE when the remedy is available.
Customer Signature
Lexus recommends that you register with the Lexus Owners Community at http://www.lexus.com/drivers/ and regularly check
recall applicability using www.lexus.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification
Number (VIN).
VIN

Campaign Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Lexus or your dealer can notify you when the remedy becomes available. This
information will only be used for campaign communications. If you’d like to update your preferred contact information
in the future, visit www.lexus.com/ownersupdate or contact us at 1-800-255-3987.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature

© 2022 Lexus, a Division of Toyota Motor Sales, USA