NHTSA ID Number: 10220152
Manufacturer Communication Number: Service Campaign
TSB/Document Date: 2022-09-15
Summary
DP: Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other?s voices during a Safety Connect call
Lexus, A Division of Toyota
Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: February 24, 2022
To:
All Lexus Dealer Principals, General Managers, Service Managers, Parts Managers, and Warranty Administrators
SPECIAL SERVICE CAMPAIGN 22LC01
Multiple 2021 – 2022 Model Year Vehicles
DCM (Data Communication Module) Reprogramming
Model / Years
2021 Model Year IS 300
2021 Model Year IS 350
2021 Model Year LC 500
2021 Model Year LC 500h
2021 Model Year LC 500 Convertible
2021 Model Year LS 500
2021 Model Year LS 500h
2021 Model Year NX 300
2021 Model Year NX 300h
2021 Model Year RC 300
2021 Model Year RC 350
2021 Model Year RC F
2021 – 2022 Model Year RX 350
2021 – 2022 Model Year RX 350L
2021 – 2022 Model Year RX 450h
2021 – 2022 Model Year RX 450hL
2022 Model Year GX 460
Production Period
Late May 2021 – Early August 2021
Late May 2021 – Late August 2021
Late May 2021 – Early August 2021
Early June 2021 – Late July 2021
Late May 2021 – Early August 2021
Late May 2021 – Early August 2021
Late May 2021 – Late July 2021
Late May 2021 – Mid-August 2021
Late May 2021 – Mid-August 2021
Late May 2021 – Late July 2021
Mid-May 2021 – Late July 2021
Late May 2021 – Early August 2021
Late June 2021 – Mid-October 2021
Late May 2021 – Early August 2021
Late June 2021 – Early October 2021
Late May 2021 – Early August 2021
Early August 2021
Approximate Total Vehicles
2,200
3,700
200
4
400
900
20
13,900
3,000
55,700
300
500
50
22,100
2,300
5,600
600
1
Condition
Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations,
including emergencies, the driver and Safety Connect operator may not be able to hear each other’s voices during a Safety Connect call.
Remedy
Any authorized Lexus dealer will update the DCM software FREE OF CHARGE.
Covered Vehicles
There are approximately 55,700 vehicles covered by this Special Service Campaign. Approximately 200 vehicles involved in this Special
Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date
Lexus will begin to notify owners in late-March 2022. A sample of the owner notification letter has been included for your reference.
Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when
mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Special Service Campaign
announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification,
please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical
Instructions found on TIS.
© 2022 Lexus, A Division of Toyota Motor Sales, USA
S p e c i a l S e r v i c e C a m p a i g n 2 2 L C 0 1 - D - P a g e |2
Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Lexus requests that dealers complete this Special Service Campaign on any new or used vehicles currently
in dealer inventory that are covered by this Special Service Campaign prior to customer delivery. However, if the campaign cannot be
completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the
vehicle is involved in a Special Service Campaign.
Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are
expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this
information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email state,
“Disclosure Form 22LC01” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in
Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly
launched campaigns.
L/Certified Vehicles
L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service
Campaign. Thus, no affected units are to be designated, sold, or delivered as an L/Certified vehicle until all applicable Safety Recalls, Special
Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Special Service
Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent
message is communicated.
Customers with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center at 1-800-255-3987
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit
notification regarding this Special Service Campaign are requested to schedule an appointment with their authorized dealer to have this
Special Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the
vehicle has a new Special Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the message. If a customer chooses
‘Remind Me’, the customer can then choose to be reminded again on next trip, in 7 days, or in 30 days. If a customer views and then closes
the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status
remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an
additional reminder to the customer to have this Special Service Campaign completed.
The message will completely clear from the vehicle once the following conditions are met: The Special Service Campaign is completed, the
dealer has filed a claim, and the claim is approved by Lexus. Then the message will be cleared at the next clearing cycle, which currently
happens daily.
Owners who receive a head unit notification after having this Special Service Campaign completed can be advised to ignore the message.
Owners with additional concerns can be directed to the Lexus Brand Engagement Center at 1-800-255-3987 Monday through Friday,
8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
© 2022 Lexus, A Division of Toyota Motor Sales, USA
S p e c i a l S e r v i c e C a m p a i g n 2 2 L C 0 1 - D - P a g e |3
Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted otherwise in the
SSC dealer letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.15, “What Is Not Covered by the Lexus New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to
Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this
contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to
successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all
vehicles have the repair performed correctly; technicians performing this repair are required to currently have completed all of the following
courses:
• L623 – Lexus Electrical Circuit Diagnosis
Always check which technicians can perform the repair by logging on to https://www.lctpreports.com. It is the dealership’s responsibility to
select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level,
and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the
time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly,
please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every
vehicle prior to customer delivery.
© 2022 Lexus, A Division of Toyota Motor Sales, USA
S p e c i a l S e r v i c e C a m p a i g n 2 2 L C 0 1 - D - P a g e |4
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
2.
Verify Vehicle Eligibility
1. Check the VIN range.
Check the TIS Vehicle Inquiry System.
Not Covered
No further action required.
Covered
Perform Health Check and Verify ECU
Calibration
Old Calibration
Reflash the DCM with the NEW software.
New Calibration
Campaign completed, return the vehicle to
the customer.
Op Code
TEC009
•
•
Description
Reprogram the DCM
Flat Rate Hours
0.7
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
In the rare case that Telematics ECU (DCM) contains the latest calibration ID (no software update needed), use opcode TEC009.
Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this Special Service Campaign. Additionally, a maximum of one day
of rental vehicle expense (at a maximum rate of $55.00 per day) while the vehicle is being remedied or the cost of pick-up and redelivery of
the customer’s car may be claimed if required and subject to the guidelines published in the Safety Recall and Special Service Campaign
General Procedures document on TIS.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing information is used by Lexus for various
government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect
Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
© 2022 Lexus, A Division of Toyota Motor Sales, USA
S p e c i a l S e r v i c e C a m p a i g n 2 2 L C 0 1 - D - P a g e |5
Campaign Designation / Phase Decoder
19TA01
19
T
A
01
Year Campaign
is Launched
Vehicle Make
Field Action Category and Phase
Field Action Sequence
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
T = Toyota
L = Lexus
(May use other characters in unique
cases)
(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to
implement this Special Service Campaign.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
© 2022 Lexus, A Division of Toyota Motor Sales, USA
SPECIAL SERVICE CAMPAIGN 22LC01
Multiple 2021 – 2022 Model Year Vehicles
DCM (Data Communication Module) Reprogramming
Frequently Asked Questions
Original Publication Date: February 24, 2022
◄ IMPORTANT UPDATE ►
DATE
5/11/2022
TOPIC
Q&A regarding Connected Services account status added.
The most recent update will be highlighted with a red box.
Q1:
A1:
What is the condition?
Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various
situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other’s voices during a
Safety Connect call.
Q1a:
A1a:
Q1b:
A1b:
Q1c:
Are there any warnings that this condition exists?
No, there are no advanced warnings prior to the occurrence of this condition.
Can I avoid the condition before a repair is made?
Yes. This condition may occur when the ignition is turned off and then turned back again on within approximately 5-6
seconds. In order to avoid this condition, wait at least 6 seconds before turning the ignition back on after turning it off.
If this condition occurs, is it permanent?
A1c:
No, the condition is only present during the ignition cycle in which the error occurred. If you believe you may have turned
the ignition on within 5-6 seconds of turning it off, you may turn the ignition off and follow the steps in A1b above to restore
functionality to the Safety Connect system.
Q1d:
How does this condition affect vehicles that do not have an active Connected Services trial or subscription?
A1d:
This condition only affects calls placed through Connected Services, such as those with a Safety Connect operator. If the
customer does not have an active Connected Services trial or subscription, they will not experience this condition. If they
decide to enroll in Connected Services in the future, this software update should be completed immediately following
enrollment. Please note, if Connected Services were declined for the vehicle, an active Connected Services trial or
subscription will be needed to complete the software update. Refer to the Technical Instructions for details about account
activation.
FAQ Page 1 of 3
© 2022 Lexus, A Division of Toyota Motor Sales, USA
Q2:
A2:
What is Lexus going to do?
Q3:
A3:
Which and how many vehicles are covered by this Special Service Campaign?
Lexus will send an owner notification by first class mail starting in late-March 2022, advising owners to make an appointment with
their authorized Lexus dealer to have the DCM software updated FREE OF CHARGE.
There are approximately 55,700 vehicles covered by this Special Service Campaign.
Q3a:
A3a:
Approximate Total
Vehicles
Model / Years
Production Period
2021 Model Year IS 300
2021 Model Year IS 350
2021 Model Year LC 500
2021 Model Year LC 500h
Late May 2021 – Early August 2021
Late May 2021 – Late August 2021
Late May 2021 – Early August 2021
Early June 2021 – Late July 2021
2,200
3,700
200
4
2021 Model Year LC 500 Convertible
Late May 2021 – Early August 2021
400
2021 Model Year LS 500
2021 Model Year LS 500h
2021 Model Year NX 300
2021 Model Year NX 300h
2021 Model Year RC 300
2021 Model Year RC 350
2021 Model Year RC F
2021 – 2022 Model Year RX 350
2021 – 2022 Model Year RX 350L
2021 – 2022 Model Year RX 450h
2021 – 2022 Model Year RX 450hL
2022 Model Year GX 460
Late May 2021 – Early August 2021
Late May 2021 – Late July 2021
Late May 2021 – Mid-August 2021
Late May 2021 – Mid-August 2021
Late May 2021 – Late July 2021
Mid-May 2021 – Late July 2021
Late May 2021 – Early August 2021
Late June 2021 – Mid-October 2021
Late May 2021 – Early August 2021
Late June 2021 – Early October 2021
Late May 2021 – Early August 2021
Early August 2021
900
20
13,900
3,000
300
500
50
22,100
2,300
5,600
600
1
55,700
Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in the U.S.?
Yes, there are approximately 221,700 Toyota vehicles covered by Special Service Campaign 22TC01. The following
vehicles are covered:
Model / Years
Production Period
2021 – 2022 Model Year 4Runner
2021 Model Year C-HR
2021 – 2022 Model Year Highlander
2021 – 2022 Model Year Highlander HV
2022 Model Year Prius
2021 – 2022 Model Year Prius Prime
2021 Model Year RAV4 Prime
2021 – 2022 Model Year Sequoia
2021 – 2022 Model Year Tacoma
2021 Model Year Tundra
Late May 2021 – Early August 2021
Early June 2021 – Late November 2021
Late June 2021 – Late October 2021
Late June 2021 – Mid-October 2021
Early June 2021 – Mid-August 2021
Late May 2021 – Mid-August 2021
Late May 2021 – Late July 2021
Late June 2021 – Late October 2021
Late June 2021 – Mid-November 2021
Late June 2021 – Mid-October 2021
Q4:
A4:
How long will the repair take?
Q5:
How does Lexus obtain my mailing information?
Approximate Total
Vehicles
32,000
4,200
52,100
18,600
5,600
221,700
800
8,800
1,800
66,500
31,300
The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the
vehicle available for a longer period of time.
FAQ Page 2 of 3
© 2022 Lexus, A Division of Toyota Motor Sales, USA
A5:
Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.
Q6:
A6:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 1-800-255-3987 Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
FAQ Page 3 of 3
© 2022 Lexus, A Division of Toyota Motor Sales, USA
Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for L/Certified units.
This vehicle is involved in a Special Service Campaign. At this time, remedy parts are not available, and the
remedy has NOT been performed. I understand that the vehicle will need to be returned to an
authorized Lexus dealer to have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Lexus recommends that you register with the Lexus Owners Community at http://www.lexus.com/drivers/ and
regularly check recall applicability using www.lexus.com/recall or www.safercar.gov. You will need to input
your 17-digit Vehicle Identification Number (VIN).
VIN
Campaign Code
Model
Model Year
Customer Information
Customer Name
Customer Email
Customer Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Lexus or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.lexus.com/ownersupdate or contact us at 1-800255-3987.
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2020 Lexus, a Division of Toyota Motor Sales, USA
Multiple 2021 – 2022 Model Year Vehicles
DCM (Data Communication Module) Reprogramming
Special Service Campaign 22LC01
[VIN]
Dear Lexus Customer:
At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior
customer satisfaction, Lexus is announcing a Special Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current
owner.
What is the condition?
Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations,
including emergencies, the driver and Safety Connect operator may not be able to hear each other’s voices during a Safety Connect call.
What will Lexus do?
Any authorized Lexus dealer will update the DCM software FREE OF CHARGE to you.
What should you do?
Before you are inconvenienced by this condition, any authorized Lexus dealer will perform the software update FREE OF CHARGE
to you.
Please contact your authorized Lexus dealer to make an appointment to have the software update performed. The remedy will take
approximately 45 minutes. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available
for a longer period of time.
NOTE:
This condition may occur when the ignition is turned off and then turned back again on within approximately 5-6 seconds. In order to
avoid this condition until your vehicle’s software has been updated, wait at least 6 seconds before turning the ignition back on after
turning it off. If you believe you may have turned the ignition on within 5-6 seconds of turning it off, turn the ignition off again and wait
at least 6 seconds before turning it back on to restore functionality to the Safety Connect system.
What if you have other questions?
• Your local Lexus dealer will be more than happy to answer any of your questions.
• For more information on this and other campaigns, please visit www.lexus.com/recall.
✓ If you require further assistance, you may contact the Lexus Brand Engagement Center at 1-800-255-3987 Monday through
Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-lexus. You
will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this
condition may have caused you.
Thank you for driving a Lexus.
Sincerely,
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
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TSB/Document ID: Service Campaign
Replacement Service Bulletin Number:
MFR Communication Date: 2022-05-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
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- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
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