NUMBER:
GROUP:
DATE:

08-116-19
08 - Electrical
November 21, 2019

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

SUBJECT:
UAV Radio Enhancements
OVERVIEW:
This bulletin involves inspecting and if required, updating the radio software level to 28.4
MODELS:
2019

(RU)

Chrysler Pacifica

NOTE: This bulletin applies to vehicles within the following markets/countries: U.S.
NOTE: This bulletin applies to vehicles built on or before August 12, 2019 (MDH 0812XX)
equipped with an Uconnect 4C Nav With 8.4” Display radio (Sales Codes UAV).
SYMPTOM/CONDITION:
Customers may experience one or more of the following:
• Keysense Icon/option disappears from the app/settings.
• Rear view camera feed stuck.
• Uconnect theater app, displays a black screen on radio.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
DealerCONNECT/Service Library, verify all related systems are functioning as designed. If
Diagnostic Trouble Codes (DTCs) or symptom conditions, other than the ones listed above are
present, record the issues on the repair order and repair as necessary before proceeding further
with this bulletin.
If the customer describes the symptom/condition listed above perform the Inspection Procedure.

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INSPECTION:
1. Verify the radio software version. Radio must be in Dealer Mode to verify. To put the radio in
Dealer Mode, follow these steps:
a. Press and hold both lower corners of the display screen, until the Dealer Mode screen
appears (approximately seven seconds). Release buttons.
b. Select 9Radio Part Information9. The software level will be listed next to 9Application Version9
(Fig. 1) .

Fig. 1
Radio Software Level Screen

2. Is the radio software level (Application Version) at or higher than 28.4 ?
• YES >>> The radio software is already up to date. Normal diagnostic should be performed.
• NO >>> Proceed to Step 1 of the Repair Procedure.
REPAIR PROCEDURE:
NOTE: A 16GB USB flash drive is required for this update.
1. Has a 16GB USB flash drive been created?
• YES >>> Proceed to Step 9.
• NO >>> Proceed to Step 2.
NOTE: When downloading the navigation software file equipped with a Uconnect 8.4
navigation radio, always select the MAC version, regardless of the computer being
used.

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2. Go to DealerCONNECT>Service>Uconnect Command Center>Uconnect>More
Information>Dealer software downloads to download the files.
3. If a security message appears “Do you want to view only the web page content that was
delivered securely?” (Fig. 2) . Press “No” to continue.

Fig. 2
Pop-Up Security Message

NOTE: If the software cannot be downloaded, make sure you have proper security access. If
not, have the Service Manager or Shop Foreman download the software update.
4. Use a blank USB flash drive with at least 16GB of space. Follow the on-screen instructions to
download the software files.
5. Download the software update file to your local PC’s desktop. Make sure to select the “MAC”
radial button for all downloads (Fig. 3) .

Fig. 3
MAC Download Steps

6. Be sure to download the file to your designated folder before extracting the zip file to the blank
USB flash drive.
NOTE: A blank USB flash drive will be needed for each radio update, additional updates can
not be on the same USB flash drive.

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7. Unzip all the files to the root folder of USB flash drive. Files should not be within a zip folder.
Your USB files should look like (Fig. 4) when you open it, displaying multiple files/folders.

Fig. 4
Files/Folders In The USB Flash Drive

8. Once the file is extracted to the USB flash drive, it is recommended to label the USB flash drive
with the bulletin number and proper radio Sales Codes.
9. Start the vehicle and insert the correct USB flash drive with new software into the USB port.
CAUTION! Make sure no other device is plugged into any of the USB ports while performing
this re-program. If other devices are connected to USB ports during
re-programming, it may cause failure of files to be loaded which may cause the
radio to need replacement.

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10. If the screen in (Fig. 5) is displayed, the USB flash drive was not set up correctly. Use a top
name brand USB flash drive like Kingston and create a new flash drive and start the update
again.

Fig. 5
Software Not Compatible

NOTE: This software will update the radio to version 28.4 .
11. If the radio software is up to date, the screen in (Fig. 6) will be displayed. Press “OK” and
remove the USB flash drive.

Fig. 6
Screen Displayed When Radio Software Level Is Up To Date

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NOTE: If the ignition is turned off before the two minute has expired, the software update
will be canceled. The ignition does not have to be turned off to perform this updated
(Fig. 8) .
12. Once the system has verified there is an available update, press the “Update Now” button.
Make sure the vehicle is in park. Do NOT turn off the ignition at this point, , (Fig. 7) .

Fig. 7
Software Update Is Available

13. When the radio starts updating, the screen in (Fig. 8) will be displayed.

Fig. 8
Radio Update Process Begins

14. The radio will reboot and the update will begin. The update will take approximately 30 minutes,
the timer on the screen may display the incorrect time remaining,.

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NOTE: The completion indicator may not reach 100%, even though the software update has
been completed. Once the software update has finished, the radio and display screen
will turn off (Fig. 9) .

Fig. 9
Software Update In Progress

NOTE: Some display screens will not be displayed, if the ignition is turned off during the
update.
15. After the update has completed, the radio will shut down. With the USB flash drive still inserted
in the USB port, turn the ignition back to the run position. If the radio has been updated
correctly, the screen in (Fig. 10) will be displayed. Press “OK” and remove the USB flash drive.

Fig. 10
Software Levels.

16. Clear all DTCs that may have been set in any module due to reprogramming.

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NOTE: After performing the radio update, the radio display screen may have a ghost image
that will not clear, even after turning off the ignition. This ghost image may appear on
any radio screens selected. Do not replace the radio for this concern, turn the vehicle
off and allow the radio and vehicle to enter a full power down cycle. A full power
down cycle may take between 45 to 60 minutes.
NOTE: After performing the radio update, the temperature in the radio may display the
wrong temperature. To correct this, go into the radio settings and change the
temperature value to the other value. If it is Celsius, change it to Fahrenheit or if it
Fahrenheit change it to Celsius. Exit the radio sitting menu, then go back into
settings and set the temperature value back to the original value.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation No: Description
18-60-02-B3
Create USB Jump Drive
from Uconnect Website
(One Time Only)
(0 - Introduction)

Skill Category
6 - Electrical and Body Systems

Amount
0.7 Hrs.

18-60-02-B4

6 - Electrical and Body Systems

0.5 Hrs.

Check Radio Software Level
and Perform Software
Update
(0 - Introduction)

NOTE: The “One Time Only” LOP is used one time per dealer when downloading the
software onto a USB flash drive. The dealer can only use the download LOP, one
time for each of the radios listed.
FAILURE CODE:
The dealer must use failure code CC with this Service Bulletin.
• If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service
Bulletin, failure code CC is to be used.
• When utilizing this failure code, the 3C’s (customer’s concern, cause and correction) must be
provided for processing Service Bulletin flash/reprogramming conditions.
CC

Customer Concern