Case Number: S1708000013 REV. B
Release Date:

August 2021

Symptom/Vehicle Issue: Key Cannot Be Removed From Ignition, Or No Start concerns
Customer Complaint/Technician Observation: Owner may experience a key stuck
concern or a key that cannot be turned or removed from the ignition switch.

Discussion: If the customer describes the symptom/condition listed above without DTC’s, perform
the steps below to service. Technicians observing the condition as described and setting the following
associated DTC’s p0688, P0622, P0706, PiC4f, check the ground to transmission housing and frame.
Note: Inspect the main grounds to the engine and or transmission, G021PB example for
vehicles setting the involved DTC’s. Perform a voltage drop, clean and secure or replace the
main cable, see pg 5 for ground location illustrations.
1. If shifter has been in park for more than 30 seconds and key has not been turned to OFF, the
key might be trapped after switching to off. This behavior is by design “NO ISSUE”.
Perform a key-on/key-off cycle to smoothly release the Key.
2. If vehicle has been switched OFF (in Park) but key has not been removed, even after 30
seconds, the key should release normally.
If the key becomes locked for any reason other than described above; check the ignition key
lock solenoid voltage.
NOTE: If the key becomes locked for any reason other than described above; check the
ignition key lock solenoid voltage:
• Verify voltage at the Key Lock Solenoid when the lever is moved to “PARK” (ensure the Park
is lit on the bezel) and at Key Off (always in Park position).
• To verify the voltage disconnect the key lock connector and measure the voltage at the 2
pins of the vehicle side connector. See next page.

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.

Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC

Version 4.3 10/29/2020

Figure 1. Position of the Key Lock Solenoid

Fig 2. Key Lock Solenoid and its wire harness

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The voltage when key coil is fed (Park and Key Off) must be V-BATT
For all other lever positions, the voltage will range from 0 to 0.5 Volts (Figure 3 and 4)

A. If the voltage readings match what is indicated above, then shifter is properly feeding the key
lock solenoid and the issue is not related to the shifter:
a. Check wire-harness up to Ignition Switch
b. The Key Lock Solenoid in Ignition may be overheated/damaged  Replace Key Lock
Solenoid
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.

Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC

Version 4.3 10/29/2020

B. If the above conditions are not verified, the shifter is not feeding the Key Lock Solenoid. Verify
that the shifter is free from obstruction that impedes the lever from reaching the stable Park
position (Also, check that the P indicator is lighted when reaching Park position).
If shifter can reach P position properly, replace the shifter.

Figure 3. Shifter Connector Pinout

Figure 4. Shifter Connector

*NOTE: Shifter SW is designed (according to key lock requirements) to feed key lock solenoid for 30
seconds whenever lever reaches Park Position and at Key Off (if in Park). See next page

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.

Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC

Version 4.3 10/29/2020

Move the steering column harness at or near the D0007 connecter to see if it
releases the key or changes condition. Inspect the terminals at white 2-way
connecter for spread or damaged terminals, replace or repair the connector as
needed.

Ground inspection points

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.

Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC

Version 4.3 10/29/2020

Inspect both sides of the involved ground jumper.

Transmission
connection

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.

Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC

Version 4.3 10/29/2020