NUMBER:

08-019-17 REV. A

GROUP:

08 - Electrical

DATE:

June 17, 2017

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-019-17, DATED FEBRUARY 21, 2017,
WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED
WITH ASTERISKS ADDED NAFTA, ALL UPDATES ARE FOR KL AND WK VEHICLES WITH AN
RG3 OR RG4 RADIOS. UPDATES INCLUDES ADDITIONAL SYMPTOM/CONDITIONS,
IMPROVEMENTS, REMOVAL OF REPAIR STEP, ADDING A REPAIR NOTE, UPDATED
SOFTWARE LEVEL, LOPS AND UPDATED FAILURE CODE STATEMENT.
SUBJECT:
RG3 RG4 RJ3 RJ4 Radio Enhancements
OVERVIEW:
This bulletin involves inspecting and if required, updating the radio software.
MODELS:
2015

(W2)

Jeep Grand Cherokee (CKD Only)

2015

(W3)

Jeep Grand Cherokee (Egypt CKD Only)

2015

(WK)

Jeep Grand Cherokee

2015

(KL)

Jeep Cherokee

2015

(LA)

Dodge Challenger

2015

(LX)

Chrysler 300

2015

(LD)

Dodge Charger

2015

(ZD)

Dodge Viper

2015

(WD)

Dodge Durango

2015

(DS)

RAM 1500 Pickup

2015

(DJ)

RAM 2500 Pickup

2015

(D2)

RAM 3500 Pickup

2015

(DX)

RAM Truck (Mexico)

NOTE: This bulletin applies to vehicles within the following markets/countries: LATAM,
APAC, EMEA/(Middle East) and **NAFTA (Mexico Only).**
NOTE: This bulletin applies to vehicles equipped with one of the following radios:
•
•
•
•

Uconnect
Uconnect
Uconnect
Uconnect

8.4 AM/FM/DAB/BT/VOICE (Sales Code RG3).
8.4AN AM/FM/DAB/BT/NAV/VOICE (Sales Code RG4).
8.4 AM/FM/BT (Sales Code RJ3).
8.4N AM/FM/BT/NAV (Sales Code RJ4).

08-019-17 REV. A

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SYMPTOM/CONDITION:
A small number of customers may experience one or more of the following:
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**Navigation failed message is displayed (WK and KL with RG3 and RG4).
The clock not automatically updating to local time (WK and KL with RG3 and RG4).
Poor or no connection to cellular network (WK and KL with RG3 and RG4).
HVAC temperature out of sync with radio display (KL with RG3 and RG4).
Some Uconnect App remote commands do not execute with the vehicle.
Display goes blank/black (WK and KL with RG3 and RG4).
Cyrillic keyboard is missing in phone book (WK and KL with RG3 or RG4).
Wrong speed limit on NAV speed camera indication (WK and KL with RG3 or RG4).**
Blind Spot module beep or chime sound may be heard continuously (KL Only).
Radio may keep the CAN bus network awake, causing a battery drain.
Voice Recognition (VR) to set temperature, will indicate wrong setting to rear seat temperature.
Not possible to set temperature in degrees Celsius using the VR (UK vehicles only).
Teleprompter does not appear when pressing the VR button.
VR operation cancels while in media mode.
Radio may display camera’s previous image before displaying the current image.
Navigation lost vehicle position during route calculation.
Navigation displays are missing after vehicle heading changes.
Navigation giving incorrect guidance to exit the highway.
FM audio may switch to AM after ignition cycle.
Text messages appear as sender’s phone number, not their name.
VR phone button may not work at times.
Audio muted after AUX device is disconnected.
VR “Listen” to text will only play 1st message.
Drive Mode: Eco, Sport or Normal setting may not be saved after key cycle (LA, LD, LX and
ZD Only).
Drive Mode: Shift light On/Off, out of sync (LA, LD, LX and ZD Only).
Speed adjusted volume may not work.
AM/FM seek or tuner soft keys may be missing.
Display screen shows ambient temperature as ”- - “ not normal values.

In addition, the following Improvements are included:
•
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•
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•
•
•
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**German translation (WK and KL with RG3 or RG4).
Bluetooth Fixes for loading hands free message (WK and KL with RG3 or RG4).**
the user can pair iPhoneT with Uconnect via Bluetooth and talk to SiriT through Uconnect.
HVAC temperature out of sync with radio display (KL Only).
Spanish translation.
Radio station, scroll feature.
Drive Mode: Launch control button, text improvements (LA, LD, LX and ZD Only).
Displays correct media, song titles and tracks.
Incoming calls, audio enhancements (LA, LD and LX Only).
Audio for strong AM stations.
VR performance.
Settings can only be changed in run mode, not ACC.
Notify user when messaging features are not supported on certain phones/devices.
Shows direction and distance for POI when using VR.

-3-

08-019-17 REV. A

DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
TechCONNECT, verify all related systems are functioning as designed. If DTCs or symptom
conditions, other than the ones listed above are present, record the issues on the repair order and
repair as necessary before proceeding further with this bulletin.
If the customer describes the symptom/condition listed above, perform the Repair Procedure.
REPAIR PROCEDURE:
NOTE: This software update is only compatible with the 2015 model year vehicles listed.
NOTE: Two files will be loaded onto the USB flash drive (Fig. 1) .

Fig. 1
Two USB Files

1. Has a USB flash drive been created?
a. YES >>> Proceed to Step 2.
b. NO >>> Proceed to Step 5.
2. Go to DealerCONNECT> Service> Uconnect Information & Utilities> Uconnect Dealer software
downloads to download the files.
3. If a security message appears “Do you want to view only the web page content that was
delivered securely? (Fig. 2) Press No to continue.

Fig. 2
Pop-up Security Message

NOTE: A blank USB flash drive must be used to download the software. Only one software
update can be used on one USB flash drive.

08-019-17 REV. A

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NOTE: If the software cannot be downloaded, make sure you have proper security access. If
not, have the Service Manager or Shop Foreman download the software update.
4. To download the software files to a USB flash drive, follow the on screen instructions and
perform the following:
Acquire a blank USB flash drive with at least 4 GB of space.
Download the software update file to your local PC’s desktop.
Be sure to extract the file before copying it to the blank USB flash drive.
A blank USB flash drive will be needed one for each radio update, additional updates can
not be on the same USB flash drive.
• Once the file is saved to the USB flash drive, it is recommended you physically label the
USB flash drive with the bulletin number and proper radio sales codes.
•
•
•
•

NOTE: The engine should be running and radio powered on during the update.
NOTE: **During the update process you will see multiple hourglass and “Please Insert
Update USB” screens for extended periods of time (several minutes) (Fig. 3) or
(Fig. 4) . DO NOT remove the USB flash drive at this time. Only remove the USB flash
drive when the update has completed, when the screen displays the software levels
again. The screen will say “Software updated successfully”.**

Fig. 3
Hourglass Screen

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08-019-17 REV. A

Fig. 4
**Please Insert Update USB**

5. Insert the correct USB flash drive with new software into USB port.
6. The next screen display will have the old and new software levels.
7. **Is the vehicle a WK or KL with an RG3 or RG4 radio?
a. YES>>> Proceed to Step 8.
b. NO >>> Proceed to Step 9.
8. Is the radio at software level 17.09.07 or higher?
a. YES >>> The radio software is already up to date. Normal diagnostics need to be
performed.
b. NO >>> The radio software needs to be updated. Proceed to Step 10.**
NOTE: If the radio software level is at or above the level on the USB flash drive, DO NOT
perform the update.
9. Is the radio at software level 16.16.13 or higher?
a. YES >>> The radio software is already up to date. Normal diagnostics need to be
performed.
b. NO >>> The radio software needs to be updated. Proceed to Step 10.
10. Press the soft key “Yes” to start the update.
NOTE: DO NOT cycle the ignition or touch the radio during the update process.
NOTE: If the software update process is interrupted, aborted or failed, the process should be
restarted. See Star Online Cases if the radio failed to update, or is stuck in ’update
mode’ displaying “Insert Update USB” and if so, re-insert the USB.
11. The update may take up to **40** minutes to load. No other actions will be needed to initiate
the update.
NOTE: During the update process, the screen on the radio will display an hourglass and
blue screen that said “Please Insert Update USB” for approximately two to five
minutes at a time (Fig. 3) and (Fig. 4)
NOTE: DO NOT remove the USB at any point of the update process until the final software
levels match.

08-019-17 REV. A

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12. **After the update is done the screen will display the software levels again and will prompt to
remove USB (Fig. 5) .**

Fig. 5
**Software Updated Successfully**

13. Press “No” and turn the vehicle off. Open and close the driver’s door and let the Bus go to
sleep.
NOTE: Make sure to leave ignition off, DO NOT press the brake and DO NOT reopen any
doors so the modules will go to sleep.
14. Cycle the ignition on, then back off one more time. Open and close the driver’s door and let
the Bus go to sleep. This will complete the radio update.
15. Remove the USB flash drive.
16. Is the vehicle a KL, LA, LD, LX, UF, WD or WK?
a. YES >>> Proceed to Step 17.
b. NO >>> This bulletin has been completed.
17. Is the vehicle equipped with Blind Spot Monitor/Cross Path Detection (Sales Code XAN)?
a. YES >>> Proceed to Step 18.
b. NO >>> This bulletin has been completed.
18. Go into the radio Settings menu and select Safety & Driving Assistance. Locate the Blind Spot
Alert feature and verify the “Lights + Chimes” option is turned on.
19. This bulletin has been completed.
NOTE:Updating the radio’s software may cause the radio to reset back to factory default
setting. The customer should be advised that they may need reset the personal
settings, theme, color, presets, favorites and the phones may need to be paired again.

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08-019-17 REV. A

POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation No:

Description

Skill Category

Amount

18-60-02-KD

Radio, Check Software Level and,
Perform Software Update
LA/LD/LX/ZD/DS/DJ/D2/DX/W3/
W2/WD With Sales Code RJ3/RJ4/
RG3/RG4
(0 - Introduction)

6 - Electrical and Body
Systems

0.5 Hrs.

**18-60-02-MV

Radio, Check Software Level and,
Perform Software Update
(WK/KL w/ Sales Code RG3)
(0 - Introduction)
Radio, Check Software Level and,
Perform Software Update
(WK/KL w/ Sales Code RG4)
(0 - Introduction)

6 - Electrical and Body
Systems

1.1 Hrs

6 - Electrical and Body
Systems

1.0 Hrs**

18-60-02-MW

18-60-02-GE

Radio, Software - Create USB flash
drive, Uconnnect Website (One
Time Only)
LA/LD/LX/ZD/DS/DJ/D2/DX/W3/
W2/WD With Sales Code RJ3/RJ4/
RG3/RG4
(0 - Introduction)

6 - Electrical and Body
Systems

0.2 Hrs

**18-60-02-MX

Radio, Software - Create USB flash
drive, Uconnnect Website (One
Time Only)
(WK/KL w/ Sales Code RG3)
(0 - Introduction)
Radio, Software - Create USB flash
drive, Uconnnect Website (One
Time Only)
(WK/KL w/ Sales Code RG4)
(0 - Introduction)

6 - Electrical and Body
Systems

0.4 Hrs

6 - Electrical and Body
Systems

0.3 Hrs**

18-60-02-MY

NOTE: The “One Time Only” LOP is used one time per dealer when downloading the
software onto a USB flash drive. The dealer can only use the download LOP, one
time for each of the radios listed.
NOTE: The expected completion time for the flash download portion of this procedure is
approximately 19 minutes. Actual flash download times may be affected by vehicle
connection and network capabilities.

08-019-17 REV. A

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FAILURE CODE:
**The dealer must use failure code CC with this Service Bulletin.
• If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service
Bulletin, failure code CC is to be used.
• When utilizing this failure code, the 3C’s (customer’s concern, cause and correction) must be
provided for processing Service Bulletin flash/reprogramming conditions.**
CC

Customer Concern