NUMBER:

08-046-17

GROUP:

08 - Electrical

DATE:

June 8, 2017

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-057-16 REV. A, DATED SEPTEMBER
14, 2016, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE ADDITIONAL SYMPTOM/CONDITIONS,
REMOVAL OF BUILD DATE, ADDED PICTURE, UPDATED REPAIR PROCEDURE, UPDATE
SOFTWARE LEVEL, LOPS AND UPDATED FAILURE CODE STATEMENT.
THE wiTECH SOFTWARE IS REQUIRED TO BE AT THE LATEST RELEASE BEFORE
PERFORMING THIS PROCEDURE.
SUBJECT:
RA3 and RA4 Radio Enhancements
OVERVIEW:
This bulletin involves inspecting and if required, updating the radio software.
MODELS:
2016

(WD)

Dodge Durango

2016

(WK)

Jeep Grand Cherokee

2016

(UF)

Chrysler 200

2016

(KL)

Jeep Cherokee

2016

(LX)

Chrysler 300

2016

(LD)

Dodge Charger

2016

(LA)

Dodge Challenger

2016

(ZD)

Dodge Viper

2016

(DS)

RAM 1500 Pickup

2016

(DJ)

RAM 2500 Pickup

2016

(DD)

RAM 3500 Cab Chassis

2016

(DP)

RAM 4500/5500 Cab Chassis

2016

(DF)

RAM 3500 >> Proceed to Step 2.
b. NO >>> Proceed to Step 5.
2. Go to DealerCONNECT> Service> Uconnect Information & Utilities> Uconnect Dealer software
downloads to download the files.
3. If a security message appears “Do you want to view only the web page content that was
delivered securely? (Fig. 2) Press No to continue.

Fig. 2
Pop-up Security Message

NOTE: A blank USB flash drive must be used to download the software. Only one software
update can be used on one USB flash drive.
NOTE: If the software cannot be downloaded, make sure you have proper security access. If
not, have the Service Manager or Shop Foreman download the software update.
4. To download the software files to a USB flash drive, follow the on screen instructions and
perform the following:
• Acquire a blank USB flash drive with at least 4 GB of space.

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-4-

• Download the software update file to your local PC’s desktop.
• Be sure to extract the file before copying it to the blank USB flash drive.
• A blank USB flash drive will be needed one for each radio update, additional updates can
not be on the same USB flash drive.
• Once the file is saved to the USB flash drive, it is recommended you physically label the
USB flash drive with the bulletin number and proper radio sales codes.
NOTE: The engine should be running and radio powered on during the update.
NOTE: **During the update process you will see multiple hourglass and “Please Insert
Update USB” screens for extended periods of time (several minutes) (Fig. 3) or
(Fig. 4) . DO NOT remove the USB flash drive at this time. Only remove the USB flash
drive when the update has completed, when the screen displays the software levels
again. The screen will say “Software updated successfully”.**

Fig. 3
Hourglass Screen

Fig. 4
**Please Insert Update USB**

5. Insert the correct USB flash drive with new software into USB port.

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08-046-17

6. The next screen display will have the old and new software levels. The radio will be updated to
**17.11.07.**
7. Is the radio at software level **17.11.07** or higher?
a. YES >>> The radio software is already up to date. Normal diagnostics need to be
performed.
b. NO >>> The radio software needs to be updated. Proceed to Step 8.
NOTE: If the radio software level is at or above the level on the USB flash drive, DO NOT
perform the update.
8. Press the soft key “Yes” to start the update.
NOTE: DO NOT cycle the ignition or touch the radio during the update process.
NOTE: If the software update process is interrupted, aborted or failed, the process should be
restarted. See Star Online Cases if the radio failed to update, or is stuck in ’update
mode’ displaying “Insert Update USB” and if so, re-insert the USB.
9. The update may take up to **40** minutes to load. No other actions will be needed to initiate
the update.
NOTE: During the update process, the screen on the radio will display an hourglass and
blue screen that said “Please Insert Update USB” for approximately two to five
minutes at a time (Fig. 3) (Fig. 4) .
NOTE: DO NOT remove the USB at any point of the update process until the final software
levels match.
10. **After the update is done the screen will display the software levels again and will prompt to
remove USB (Fig. 5) .**

Fig. 5
**Software Updated Successfully**

11. Press “No” and turn the vehicle off. Open and close the driver’s door and let the Bus go to
sleep.
NOTE: Make sure to leave ignition off, DO NOT press the brake and DO NOT reopen any
doors so the modules will go to sleep.
12. Cycle the ignition on, then back off one more time. Open and close the driver’s door and let
the Bus go to sleep. This will complete the radio update.

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-6-

13. Remove the USB flash drive.
14. Is the vehicle a KL, LA, LD, LX, UF, WD or WK?
a. YES >>> Proceed to Step 15.
b. NO >>> This bulletin has been completed.
15. Is the vehicle equipped with Blind Spot Monitor/Cross Path Detection (Sales Code XAN)?
a. YES >>> Proceed to Step 16.
b. NO >>> This bulletin has been completed.
16. Go into the radio Settings menu and select Safety & Driving Assistance. Locate the Blind Spot
Alert feature and verify the “Lights + Chimes” option is turned on.
17. This bulletin has been completed.
NOTE:Updating the radio’s software may cause the radio to reset back to factory default
setting. The customer should be advised that they may need reset the personal
settings, theme, color, presets, favorites and the phones may need to be paired again.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation No:
**18-60-02-MN

Description
Skill Category
Radio, Check Software Level 6 - Electrical and Body Systems
and Perform Software
Update
(0 - Introduction)

18-60-02-MP

Radio, Software - Create
USB Jump Drive From
Uconnect Website (One
Time Only)
(0 - Introduction)

6 - Electrical and Body Systems

Amount
0.8 Hrs.

0.3 Hrs.**

NOTE: The “One Time Only” LOP is used one time per dealer when downloading the
software onto a USB flash drive. The dealer can only use the download LOP, onetime
for each of the radios listed.
NOTE: The expected completion time for the flash download portion of this procedure is
approximately **40** minutes. Actual flash download times may be affected by
vehicle connection and network capabilities.
FAILURE CODE:
**The dealer must use failure code CC with this Service Bulletin.
• If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service
Bulletin, failure code CC is to be used.
• When utilizing this failure code, the 3C’s (customer’s concern, cause and correction) must be
provided for processing Service Bulletin flash/reprogramming conditions.**
CC

Customer Concern