April 2016
Dealer Service Instructions for:

Customer Satisfaction Notification S13
Flat Tow Owner Addendum Card
Models

2014-2016

(KL) Jeep Cherokee

NOTE: This campaign applies only to the above vehicles equipped with a Jeep
Active Drive II Transfer Case (sales code DK4) built through February 14, 2016
(MDH 021400).
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
The Owner’s Manual and User Guide on about 99,000 of the above vehicles may
have incorrect information regarding flat towing vehicles. Improper flat towing
may result in vehicle shake while flat towing over rough roads.
Repair
An updated Owner’s Manual addendum card must be inserted into the Owner’s
Manual and User Guide kit.

 Copyright 2016, FCA US LLC, All Rights Reserved (srg)

Customer Satisfaction Notification S13 – Flat Tow Addendum Card Page 2
Parts Information
Part Number

Description

NPN

Addendum Card - English

NPN

Addendum Card - French

NPN

Addendum Card - Spanish

Each dealer to whom vehicles in the campaign were assigned will receive ONE
addendum card package. Each package will include a list of unsold VINs, the
corresponding number of addendums cards and an instruction sheet.

Parts Return
No parts return required for this campaign.

Special Tools
No special tools are required to perform this service procedure.

Service Procedure

1. Open the glove box and identify the original Owner’s Manual and User Guide
kit language. See sample addendum cards on pages 3 and 4.

2. Insert an updated Owner’s Manual addendum card, with corresponding
language, into the Owner’s Manual and User Guide kit.

Customer Satisfaction Notification S13 – Flat Tow Addendum Card Page 3
Service Procedure (Continued)

NOTE: If additional addendum cards are required, print the dealer
instructions then cut out the appropriate addendum card on the dashed line.
Insert the addendum card into the Owner’s Manual and User Guide kit.

English

Customer Satisfaction Notification S13 – Flat Tow Addendum Card Page 4
Service Procedure (Continued)

Spanish

French

Customer Satisfaction Notification S13 – Flat Tow Addendum Card Page 5
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by FCA to record Customer Satisfaction Notification
service completions and provide dealer payments.
Use the following labor operation number and time allowance:

Insert Owner Manual Addendum Card

Labor Operation
Number

Time
Allowance

23-S1-31-82

0.0 hours

95-23-13-50

$5.00

Special Service Operation
Flat Fee for Inserting Owner Manual
Addendum Card at Dealer

NOTE: Owner Manual Addendum Cards were mailed to customers with owner
letters.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.

Customer Satisfaction Notification S13 – Flat Tow Addendum Card Page 6
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

FLAT TOW OWNER ADDEMDUM CARD
____________________________________________________________________________________

CUSTOMER SATISFACTION NOTIFICATION

S13

This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
Dear: (Name)
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers. We
are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even
after they are sold. Because your long-term satisfaction is important to us, we are contacting you on an important
update made to your vehicle Owner’s Manual.
This update is being made to the Owner’s Manual for certain 2014 through 2016 Jeep Cherokee vehicles
equipped with a Jeep Active Drive II Transfer Case.

The problem is...

The Owner’s Manual and User Guide on your vehicle may have incorrect information
regarding flat towing vehicles which may result in vehicle shake while flat towing over
rough roads.

What you should
do…

We ask that you insert the enclosed addendum card into the Owner’s Manual and
User Guide kit which is located in the glove box.
If the enclosed addendum card is lost, simply visit www.jeep.com to view or download
the updated recreational towing instructions from the online 2014-2016 Jeep Cherokee
Owner’s Manual. You may also contact your local dealer to receive a copy of this
addendum. This will be done at no charge to you.

If you need help...

If you have questions or concerns which your dealer is unable to resolve, please contact the
FCA Group Recall Assistance Center at either fcarecalls.com or 1-800-853-1403.

Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the
card apply to your vehicle. If you have further questions go to fcarecalls.com.
We apologize for any inconvenience this service may cause. FCA is committed to providing our customers with
world class quality products, while ensuring you have a positive dealership experience and following up on any
issues and concerns you may have through our Customer Assistance Center. Thank you for being our customer.
Sincerely,
Customer Service / Field Operations
FCA US LLC