Customer Satisfaction Program
N222372480 Gloss Black Emblem Kit Missing Nameplates
Release Date:
Attention:

September 2022

Revision:

00

This program is in effect until October 31, 2024.

Make

Model

Chevrolet

Traverse

Model Year
From
To

RPO

2022

RIK

2022

Description
ACCESSORY-BADGE EXTERIOR, PACKAGE,
DESIGN 1

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

Certain 2022 model year Chevrolet Traverse vehicles, equipped with a Gloss Black Emblem Kit (RPO
RIK) may have been built with nameplates missing.
Dealers will install missing nameplates.

Parts
Quantity
1

Part Name

Part No.
84950540

Nameplate Kit

Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9106455

Labor
Time
0.2
0.5
0.4

Description
Inspect Nameplates
ADD: Remove/Install Nameplate
ADD: Install Nameplate

Trans.
Type

Net
Item

ZFAT

N/A

Service Procedure
Note: The part and vehicle surface should be 21°C (70°F) prior to installation. The vehicle should remain inside in a
temperature range of 21°C (70°F) for 1 hour after assembly to allow the adhesive to develop sufficient bond strength.
Note: There will be either a “LT” or “PREMIER” nameplate-NOT BOTH.

4510015

1.

Inspect the liftgate for the “LT” or “PREMIER” chrome nameplates:
1.1. If the “LT” or the “PREMIER” nameplates are missing, go to step 4.
1.2. If either “LT” or the “PREMIER” are equipped with chrome nameplates, go to step 2.

2.

Apply masking tape around existing nameplates to be replaced. Tape the left side and the bottom edge of the existing
nameplate. This will be the locating feature for the new nameplate.

Copyright 2022 General Motors. All Rights Reserved.

Page 1 of 4

Customer Satisfaction Program
N222372480 Gloss Black Emblem Kit Missing Nameplates
Caution: Use a plastic, flat-bladed tool to prevent paint damage when removing an emblem/name plate.
3.

Starting on the rear liftgate, remove the chrome “LT” or the “PREMIER” nameplate.

4.

Using the supplied alcohol wipe, wipe the area of the liftgate or door where the nameplate will be installed. Wipe
surface dry with a clean lint-free towel.

5.

Dry the area with a clean lint-free cotton cloth.

6144973

Note: If the nameplate was missing, proceed to step 6. If the nameplate was removed, proceed to step 8.
6.

If the “PREMIER” nameplate is being installed, from the right bottom edge, measure 74.86 mm from the bottom edge
of the liftgate and mark the area with tape. The far edge of the tape is where the 74.86 mm measurement should be
made.
6.1. From the left bottom edge, measure 73.92 mm from the bottom edge of the liftgate and mark the area with tape.
The far edge of the tape is where the 73.92 mm measurement should be made.
6.2. From the right edge of the established baseline, measure 44.48 mm and mark the area with tape. The top edge
of the tape line is where the 44.48 mm measurement should be made.

6144974

7.

If the “LT” nameplate is being installed, measure 73.69 mm from the bottom edge of the liftgate and mark the area
with tape. The far edge of the tape is where the 73.69 mm measurement should be made.
7.1. From the right edge of the established baseline, measure 59.82 mm and mark the area with tape. The top edge
of the tape line is where the 59.82 mm measurement should be made.

8.

Position, align and press the nameplate protective liner to the previously marked location.

Note: When removing protective liners from adhesive backed nameplates, be careful not to touch the adhesive tape or
allow the tape to come in contact with dirt or any foreign matter prior to the placement and adhesion.
9.

Using a clean towel and the palm of the hand, press firmly for approximately 30 seconds, the nameplate to the vehicle
body panel surface.

10. Ensure the nameplate is attached firmly to the body panel surface.
11. Remove the masking tape and clean all tape residue from the vehicle body panel surface around the nameplate
attachment location.
Page 2 of 4

Customer Satisfaction Program
N222372480 Gloss Black Emblem Kit Missing Nameplates
Note: These accessory emblems are sold as a kit. Use the required emblem and discard the unused portion of the kit.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through October 31, 2024. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through October 31, 2024, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 3 of 4

Customer Satisfaction Program
N222372480 Gloss Black Emblem Kit Missing Nameplates
September 2022
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2022 model year Chevrolet Traverse may have been built with nameplates on the liftgate
missing.
Your satisfaction with your Traverse is very important to us, so we are announcing a program to correct this issue.
What We Will Do: Your GM dealer will replace the missing nameplates. This service will be performed for you at no
charge until October 31, 2024. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-866-467-9700
1-866-467-9700
1-866-467-9700

Text Telephones (TTY)
711 / 1-800-833-2438

We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N222372480

Page 4 of 4

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6277
URGENT - DISTRIBUTE IMMEDIATELY
Date:

September 14, 2022

Subject: N222372480 - Customer Satisfaction Program
Gloss Black Emblem Kit Missing Nameplates
Models: 2022 Chevrolet Traverse
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N222372480
today. The total number of U.S. vehicles involved is 108. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on September 28, 2022.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated September 14, 2022. A list of involved vehicles in dealer new inventory is
attached to this message. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS