22765AJ60A, B, C,
D, E, F, G, H & J

FE01CFEB

XH3J2G0D

2017MY, CAL, MT
WO/ AGS

22765AU30A.pak

22765AU30A

22765AK61A, B, C,
D, E, F, G, H & J

C3C6AC44

XH3J2G0A

2017MY, CAL, CVT
WO/ AGS

22765AU31A.pak

22765AU31A

22765AL71A, B, C,
D, E, F, G, H & J

182F9B0B

XH3J2G0B

2018MY, CAL, CVT
WO/ AGS

22765AL71A.pak

22765AL71A

22765AM28A, B, C,
D, E, F & G

250AEE3A

XH3J2C0B

2019MY, CAL, MT
W/ AGS

22765AM64G.pak

22765AM64G

22765AM64A, B,
D&E

6E8A55B5

XH3NA00C

2019MY, CAL, MT
WO/ AGS

22765AM65G.pak

22765AM65G

22765AM65A, B,
D&E

FAA8D023

XH3NA00A

2019MY, CAL, CVT
W/ AGS

22765AM66G.pak

22765AM66G

22765AM66A, B,
D&E

FC067661

XH3NA00D

2019MY, CAL, CVT
WO/ AGS

22765AM67G.pak

22765AM67G

22765AM67A, B, C,
D&E

5CC20BED

XH3NA00B

Model Year,
CROSSTREK

PAK File Name

New ECM Part
Number

Old ECM Part
Numbers

Decryption
Keyword

New ECM CID
Number

2018MY, CAL,
6MT

22765AJ618.pak

22765AJ618

22765AJ610, 11,
12, 13, 14, 15, 16

F9F53E35

XH3J2G0E

2018MY, CAL, CVT

22765AJ628.pak

22765AJ628

22765AJ620, 21,
22, 23, 24, 25 & 26

B9308D26

XH3J2G0F

2019MY, CAL,
6MT WO/ AGS

22765AM816.pak

22765AM816

22765AM810, 11,
12, 13 & 14

D2566269

XH3NA00E

2019MY, CAL, CVT
WO/ AGS

22765AM826.pak

22765AM826

22765AM820, 21,
22, 23 & 24

150AAA5D

XH3NA00F

Continued...
Bulletin Number: WRE-21R; Revised: 08/23/22

Page 7 of 12

CALIFORNIA “VEHICLE EMISSION RECALL - PROOF OF CORRECTION” CERTIFICATE
The California Air Resources Board and the Department of Motor Vehicles Registration/Recall
Program requires that all emission related Recall/Campaign or Service Program repairs be completed
before a vehicle registration is renewed. Please provide owners of vehicles registered in the state of
California a completed “Vehicle Emission Recall - Proof of Correction” certificate. Vehicle owners
should be advised to retain this certificate because the California Department of Motor Vehicles may
require they provide proof this service program repair has been completed. Additional certificates
are available through normal parts ordering channels using part number MSA6P1301. Quantity 1 = 1
booklet of 50 certificates.

SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s upper radiator support. Additional labels are available through
normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20
labels.

WRE-21

Continued...
Bulletin Number: WRE-21R; Revised: 08/23/22

Page 8 of 12

CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
Labor Description

Labor
Operation #

Labor
Time

ECM CID / DTC CHECK, REPLACE ALL IGNITION COILS

A181-341

1.1

ECM CID / DTC CHECK, REPLACE ALL IGNITION COILS,
REPROGRAM ECM

A181-342

1.5

ECM CID / DTC CHECK, REPLACE ALL IGNITION COILS, REPLACE
EPF ASSEMBLY

A181-343

1.9

ECM CID / DTC CHECK, REPLACE ALL IGNITION COILS, REPLACE
EPF ASSEMBLY, REPROGRAM ECM

A181-344

2.3

Fail
Code

Claim
Type

WRE-21

RC

IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

Continued...
Bulletin Number: WRE-21R; Revised: 08/23/22

Page 9 of 12

URGENT
IMPORTANT SAFETY RECALL
This notice applies to the VIN identified
in the address section printed below

Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com

Subaru Safety Recall WRE-21
NHTSA ID 21V-264
June 2021

Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety,
exists in certain 2017-2019 Impreza vehicles and 2018-2019 model year Crosstrek vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
This recall replaces Subaru’s previous WUQ-02 ignition coil reprogramming recall issued in
October 2019. All vehicles affected by the previous recall must return to complete the WRE-21
recall repair, even if the previous recall repair was completed.
REASON FOR THIS SAFETY RECALL
Subaru has determined that the ECM reprogramming was effective for vehicles that were repaired
under previous recall WUQ-02. However, as a result of further analysis, Subaru has determined that
all ignition coils should be replaced to prevent the condition described below.
Under certain circumstances, the ignition coil may remain energized longer than designed after the
engine is OFF. If the ignition coil remains energized for too long, the internal temperature of the
ignition coil may increase which could cause a short circuit and a blown fuse.
SAFETY RISK
If a short circuit in the ignition coil occurs while the vehicle is in motion, the vehicle may experience
a sudden loss of power while driving without the ability to immediately restart the engine, increasing
the risk of a crash.
WHAT SUBARU WILL DO
Subaru will check and, if necessary, update the electronic control module (ECM) programming, and
replace all four ignition coils in your vehicle at no cost to you. Additionally, in the unlikely event
that a certain diagnostic trouble code (DTC) is found, Subaru will replace the front exhaust pipe
including the catalytic converter at no cost to you.
WHAT YOU SHOULD DO
As mentioned above, all vehicles affected by the previous recall must return to complete the
WRE-21 recall repair, even if the previous recall repair was completed.
Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair
performed, at no cost to you.

HOW LONG WILL THE REPAIR TAKE?
The time required for the ECM program check, DTC check, and ignition coil replacement is
approximately one hour and ten minutes. However, if it is determined that the ECM needs to be
reprogrammed, that reprogramming will require an additional twenty minutes.
In the unlikely event that a certain DTC is found, the front exhaust pipe including the catalytic
converter will need to be replaced. That replacement, if necessary, will require an additional fifty
minutes.
Your retailer can provide you with a better estimate of the overall time for this service visit, as it
may be necessary to leave your vehicle for a longer period of time on the day of your scheduled
appointment to allow your Subaru retailer flexibility in scheduling.
For your convenience, your retailer may provide you with a loaner or rental vehicle, at no cost to
you, until the repair is complete.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record.
That information is based primarily on state registration and title data. If you are a lessor of this
vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at www.subaru.com,
select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the “Quick
Links” menu.
CALIFORNIA REGISTERED OWNERS
The California Air Resources Board requires that emission related campaigns be completed prior to
California’s vehicle registration renewal process; without this repair, you will not be able to register
your vehicle during your next annual registration. Upon completion of this campaign, your California
dealer will complete and provide you a “Proof of Correction Certificate.” If required, present
the certificate to the California Department of Motor Vehicles (the “DMV”) when renewing your
California registration as proof of campaign completion. If the DMV does not request the certificate,
we recommend that you keep it for your records.
In addition, the State of California requires that every vehicle must pass an emission test (SMOG
Check) every two years and before it is sold. Without the repair we are providing at no charge,
your vehicle may not pass this test.

IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this coverage, you may be eligible for
reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru
retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name,
with correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRE-21 Recall
P.O. Box 9103, Camden, NJ 08101-9877

Continued...
Bulletin Number: WRE-21R; Revised: 08/23/22

Page 11 of 12

Please send original receipts only and retain a photocopy for your records. Please be assured that
we will attempt to process your reimbursement request as quickly as possible, but it may take up to
60 days for this process to be completed.

IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select
‘Find a Retailer.’
For additional information, please go to: http://www.wre21.service-campaign.com.
If you need additional assistance, please contact us directly:
•

By e-mail: Go to www.subaru.com and select “Contact Us”

•

By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET

•

By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877

To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.
dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs
free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA),
1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.NHTSA.gov if you believe the Subaru
retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of
time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have
taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely
apologize for any inconvenience this matter may cause and urge you to schedule an appointment
as soon as possible.

Sincerely,
Subaru of America, Inc.

A subsidiary of SUBARU CORPORATION

Bulletin Number: WRE-21R; Revised: 08/23/22

Page 12 of 12