NHTSA ID Number: 10219468
Manufacturer Communication Number: WRA-22R
TSB/Document Date: 2022-09-08
Summary
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program for certain 2022 model year WRX vehicles equipped with EyeSight® Driver Assist Technology.
ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2022 Subaru
of America, Inc. All rights reserved.
SERVICE PROGRAM BULLETIN
APPLICABILITY:
SUBJECT:
2022 MY WRX
NUMBER: WRA-22R
DATE: 07/18/22
WRX EyeSight® Reprogramming
REVISED: 08/02/22
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service
program for certain 2022 model year WRX vehicles equipped with EyeSight® Driver Assist
Technology.
REASON FOR THIS SERVICE PROGRAM
The EyeSight® software in the vehicles included in this service program may erroneously cause the
EyeSight® functions to temporarily stop working under certain operating conditions. EyeSight®
functionality will be unavailable for the remainder of the drive cycle, the EyeSight® warning light
will illuminate, and diagnostic trouble code (DTC) B28A6 will be stored. Following the next ignition
cycle, the EyeSight® function returns to normal.
DESCRIPTION OF THE REPAIR
Subaru retailers will check and, if necessary, update the EyeSight® software as described in this
bulletin at no cost to the customer.
AFFECTED VEHICLES
The number of U.S. vehicles included in this service program is 1,185.
Model Year
Carline
Production date range
2022
WRX
February 25, 2022 – April 27, 2022
Not all vehicles in the production date range listed above may be included in this service program.
Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function
on subarunet.com.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: WRA-22R; Revised: 08/02/22
Page 1 of 9
Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle
covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized
Subaru Retailer failing to perform the applicable service procedures to correct all affected
vehicles in their inventory prior to the vehicle being placed in service may be subject to civil
penalties of up to $22,423 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6
and will also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
•
Immediately identified
•
Tagged or otherwise marked to prevent their delivery or use prior to repair
•
Repaired in accordance with the repair procedures outlined in the bulletin
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles
in their inventory (used, demo & SSLP). Whenever a vehicle subject to this service program is taken
into retailer inventory necessary steps should be taken to ensure the recall correction has been made
before selling or releasing the vehicle.
Owner Notification
Subaru will notify affected vehicle owners by first class mail in August. Retailers will be advised
when the notification is scheduled.
EyeSight® Stereo Camera Location:
Continued...
Bulletin Number: WRA-22R; Revised: 08/02/22
Page 2 of 9
SERVICE PROCEDURE /OUTLINE:
Continued...
Bulletin Number: WRA-22R; Revised: 08/02/22
Page 3 of 9
PACK FILE APPLICABILITY:
Model
Model Year
File Name
Decryption Keyword
WRX
2022
87501VC012.pk2
6C5ACB43
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
STEP 1: Confirm the VIN is affected by the Service Campaign.
STEP 2: Using the Subaru Select Monitor (SSM), check the current Control Software Version and
the Recognition Software Version in the Data Monitor function of the EyeSight® Stereo Camera
Assembly.
Using the values found within the data, confirm if the software has the updated version as per the
table below.
Software
Control Software Version
Number
Recognition Software Version
Number
Result
Updated Version
7210007
6210006
End of Procedure
Original Version
7210005
6210005
Proceed to STEP 3
STEP 3: Using the Subaru Select Monitor (SSM), check the Camera Temperature within the Data
Monitor Function of the EyeSight® Stereo Camera Assembly. Confirm the Camera Temperature is
less the 176°F (80°C). Allow the temperature to decrease if needed before proceeding.
STEP 4: EyeSight® Stereo Camera Assembly Reprograming Precautions
A. Confirm there are no faults within the EyeSight® system. If there are any faults, they must
be diagnosed, repaired, and cleared prior to reprogramming. Fully exit SSM prior to starting
FlashWrite 2.
B. Apply the Electronic Parking Brake (EPB). Switch the ignition switch to the “ON” position
(engine off). Using the gear selector lever, set the vehicle in the Neutral (N) range. Wait at
least 5 minutes after complete.
Continued...
Bulletin Number: WRA-22R; Revised: 08/02/22
Page 4 of 9
CRITICAL:
•
If the gear selector is in the Park (P) range, it is possible for the ignition switch to turn off
automatically while reprogramming after approximately 60 minutes. This will cause the
reprogramming procedure to fail.
•
DO NOT operate SSM during reprograming.
•
DO NOT have the engine running during reprogramming.
C. Confirm the PC being use for reprogramming is connected to a known good power
source. Turn off any screen saver settings. Make sure the PC is not in power saving
mode and is set to the normal power mode.
D. Confirm all electrical loads are switched off such as climate control, seat heater, audio
system, etc.
E. Connect a Midtronics DCA-800 or GR8-100 battery charger to the vehicle, utilize the
Power Supply Mode feature to supply a stable 13.5 volts.
NOTES:
•
For instructions on using the power supply mode, reference the applicable User Manual for
the Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Midtronics GR81100 Diagnostic Battery Charger on STIS.
•
Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are all
switched OFF before setting up the charger for Power Supply Mode.
•
Select the correct battery type (Flooded, EFB, Gel, AGM, or AGM Spiral).
•
Input the CCA which matches the vehicle’s battery. NOTE: OE and replacement batteries
have different CCA ratings. Always confirm the battery’s CCA rating before proceeding.
•
If using a DCA-8000 Dynamic Diagnostic Charging System, set the power supply voltage to
13.5 volts.
•
DO NOT connect the DST-I, DST-010, or SDI until the Power Supply mode function has
completed its battery test mode and the Charging Voltage has dropped to and shows a steady
13.5 Volts on the display.
•
Once Power Supply Mode reaches a steady 13.5 volts, connect the DST-I, DST-010, or SDI
to the OBD connector and proceed with initiating the normal FlashWrite reprogramming
process.
•
Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the voltage
rises beyond 14V while programming is in process, the procedure will abort. This can indicate
a need to test or charge the vehicle battery before any further attempt at programming is made.
•
Control module failures resulting from battery discharge during reprogramming are not a
matter for warranty. Should any DTCs reset after the reprogramming update is performed,
diagnose per the procedure outlined in the applicable Service Manual.
Continued...
Bulletin Number: WRA-22R; Revised: 08/02/22
Page 5 of 9
VERY IMPORTANT: This information is applicable to the Subaru Midtronics DCA-8000 Dynamic
Diagnostic Charging System and the Subaru Midtronics GR8-1100 Diagnostic Battery Charger
ONLY. It does not apply to any other brand / type of “generic” battery charger whatsoever. ONLY
the DCA-8000 and the GR8-1100 and their Power Supply Mode feature have been tested and
approved by SOA.
REMINDER: If the DCA-8000 or GR8-1100 indicates the vehicle’s battery must be charged, charge
it fully using the DCA-8000 or GR8-1100 before proceeding to reprogram the vehicle using the
Power Supply Mode.
STEP 5: EyeSight® Stereo Camera Assembly Reprograming
A. Reprogram the EyeSight® Stereo Camera Assembly following the normal FlashWrite
procedure.
REMINDER: When the reprogramming procedure is completed correctly, Flashwrite will prompt a
message displaying “Turn OFF the Ignition Switch.” The gear selector MUST be placed in the Park
(P) position prior to switching the ignition switch to the “Off” position.
STEP 6: Reprogramming Confirmation
A. Switch the ignition switch to the “ON” position.
B. Using SSM, check the current Control Software Version and the Recognition Software
Version in the Data Monitor function of the EyeSight® Stereo Camera Assembly. Document
the current software information on the repair order.
Continued...
Bulletin Number: WRA-22R; Revised: 08/02/22
Page 6 of 9
Confirm the Control Software Version is 07210007 and the Recognition Software Version is
06210006. If the software version shown on SSM is does not match the versions stated above, the
procedure has failed. Repeat the procedure starting from STEP 2.
CAUTION: Additional reprograming error information can be found on page #9. If the
reprogramming is not successful after two attempts, replace the Stereo Camera Assembly.
NOTE: The steering responsive headlight and automatic headlight beam leveler function may be
turned off temporarily after EyeSight® reprogramming has been performed. These features will
recover automatically after driving.
EyeSight® Stereo Camera Assembly Replacement (if required):
In the event that the reprogramming cannot be completed after two attempts, the EyeSight® Stereo
Camera Assembly will require replacement.
The service procedures for the stereo camera assembly replacement remain unchanged. Always refer
to the applicable Service Manual and review the full requirements of the repair being performed.
The Service Manual procedures contain information critical to performing an effective repair the
first time, every time. This includes but is not limited to important SAFETY precautions, proper
inspection criteria, necessary special tools, required processes and related one-time-use parts needed
for a complete and lasting repair.
Refer to STIS: Body & Electrical/WIRING SYSTEM > EyeSight® > Stereo Camera
CAUTION:
If EyeSight® stereo camera assembly removal
is required, particular care must be taken while
removing the cover in order to avoid damaging the
camera bracket. If excessive force is applied to the
camera cover during removal the camera cover may
contact the lens hood alignment pins on the camera
bracket, causing them to break. If this happens, the
windshield will require replacement.
EyeSight® Stereo Camera Part Information:
Part Description
Part Number
CAMERA ASSY
87501VC012
Continued...
Bulletin Number: WRA-22R; Revised: 08/02/22
Page 7 of 9
IMPORTANT: The part number labeled on the stereo camera assembly may be 87501VC010 or
87501VC011 even though the part number located on the outer box is 87501VC012. If the part has a
pink dot sticker as shown in the image below, this indicates that the software has been updated to the
latest version and can be used in place of 87501VC012.
Error Code Information:
In the event of an unsuccessful reprogramming attempt, an error code may be displayed. Pictured
below is a description of the codes and the correct course of action if encountered.
No
Error Code
Type of Error
Course of Action
The reprogramming may have been successful.
Confirm the software was updated to the latest version.
1
00000001
Parameter
Error
Control software-version:
Recognition software-version:
07210007
06210006
If yes, successfully reprogrammed. Clear the fault memory. End of the
procedure.
If unsuccessful, repeat the reprogramming procedure from STEP 5.
2
00000009
Communication Error
3
00000281
Download
Error
4
00000282
Data transfer
Error
5
00000283
Transmit Completion
Error
6
00000284
Checksum Error
7
00000270
Unit Condition Error
Turn OFF the ignition switch and wait for 10 seconds.
Repeat the reprogramming procedure from STEP 5.
DO NOT close FlashWrite2 at this time.
Confirm the stereo camera temperature is less than 176°F / 80°C and the
battery voltage is approximately 13.5 volts.
Turn OFF the ignition switch and wait for 10 seconds.
Close FlashWrite2 and repeat the reprogramming procedure from STEP 5.
Continued...
Bulletin Number: WRA-22R; Revised: 08/02/22
Page 8 of 9
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s upper radiator support. Additional labels are available through
normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20
labels.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
Labor Description
Labor Operation #
Labor Time
VERSION CHECK & REPROGRAMING
A167-718
1.3
VERSION CHECK & REPROGRAMING (2 TIMES)
A167-728
2.1
VERSION CHECK & REPROGRAMMING (2 TIMES & FAILED) STEREO
CAMERA REPLACEMENT
A167-701
3.5
VERSION ID CHECK ( NO REPROGRAMMING NEEDED)
A167-708
0.2
Fail Code
WRA-22
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: WRA-22R; Revised: 08/02/22
Page 9 of 9
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TSB/Document ID: WRA-22R
Replacement Service Bulletin Number:
MFR Communication Date: 2022-08-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: FORWARD COLLISION AVOIDANCE
MFR Component System:
MFR Component Subsystem:
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