NHTSA ID Number: 10219362
Manufacturer Communication Number: 22-NA-174
TSB/Document Date: 2022-09-07
Summary
This service bulletin provides information on Terms and Conditions/Privacy Statement App (TCPS App) Guide for infotainment systems in a default factory demo mode.
Bulletin No.:
Service Bulletin
Date:
22-NA-174
August, 2022
INFORMATION
Subject:
Brand:
Information on Terms and Conditions/Privacy Statement App (TCPS App) Guide
Model:
Model Year:
from
to
2021
2022
VIN:
from
to
—
—
—
—
Enclave
Buick
Encore GX
LaCrosse
Velite 7 (China)
CT4
CT5
XT5
2021
2022
XT6
Escalade Models
Blazer
Bolt EV
2021
2021
Bolt EUV
2022
Equinox
2021
Silverado 1500
2021
Silverado 1500 LTD
(RPO J21, VIN Digit
5 = W / Y)
Silverado 1500 New
(RPO J22, VIN Digit
5 = A / D)
2022
Traverse
Suburban
Sierra 1500
Sierra 1500 Limited
(RPO J21, VIN Digit
5 = 8 / 9)
Sierra 1500 New
(RPO J22, VIN Digit
5 = H / U)
Terrain
Yukon Models
Copyright 2022 General Motors LLC. All Rights Reserved.
2021
2022
2022
2021
Tahoe
Acadia
2022
2021
2022
2021
2021
2022
2021
2022
2022
2021
Page 2
August, 2022
Bulletin No.: 22-NA-174
Involved Region or Country
North America, China
Condition
Vehicles are built with infotainment systems in a default, “factory demo” mode.
All vehicles should stay in this state until delivery to the customer.
Cause
Misunderstandings or lack of understanding has caused vehicles to occasionally be
taken out of its factory demo state during various stages in manufacturing and during
dealer prep.
When these terms are declined, the connected vehicle is disabled, and the OnStar
account is deactivated. All OnStar services (including emergency services) are disabled.
This includes deactivation of Super Cruise, which will block a vehicle from being able to
ship from the plant.
Correction
Read through the guide information to prevent this condition.
If the connected vehicle is disabled, the customer must perform a blue-button press from
within the vehicle to correct.
Terms and Conditions Privacy
Statement
The Terms and Conditions/Privacy Statement App
(TCPS App) is an application in the vehicle that is
legally required for presenting GM connected vehicle
legal documents to the end customer.
Displaying the terms in-vehicle ensures that GM meets
its legal obligation to present the customer with the
terms of use and privacy statement before they interact
with their connected vehicle.
This TCPS app is designed to flow seamlessly with the
“first time user flows”, which is an experience intended
for the customer to walk through upon delivery (taking
possession of) of their vehicle. These flows guide the
customer to create user profiles and acclimate them to
the connected vehicle.
Important: All connected vehicle services are
available in “factory demo” mode. There is no need to
take the vehicle out of demo mode to test the system or
demonstrate various infotainment features before the
customer takes delivery of the vehicle. Demo mode is
intentionally designed to allow full system usage and
then clears all data each ignition cycle to return to a
“pristine” state.
Application Guide
The following slides show the screens that would be
seen in-vehicle and guidance as to which selections
should be chosen. We also highlight what will happen
based on incorrect selections and how to get back, if
applicable.
6143267
1. This is the first warning screen the infotainment
system displays upon powering up.
Selecting “OK ” here progresses to the next
screen, called the “Demo Screen.”
Pressing language allows you to change the
language of the text displayed throughout the
infotainment system.
Bulletin No.: 22-NA-174
August, 2022
Page 3
3. If you see this screen, press Cancel to go back.
DO NOT press “Vehicle Purchased” unless you are
setting up the vehicle on behalf of the customer as
part of the delivery process.
Pressing “Vehicle Purchased” permanently takes
the vehicle out of the pre-delivery Demo Mode, and
then starts showing the legal terms of use.
6143268
2. Press Continue to remain in Demo Mode. All
connected services will be available with the
vehicle in Demo Mode.
Important: Do not press “Not a Demo Vehicle.” This
will take the vehicle out of the pre-delivery demo state,
which is only intended to be done when the vehicle
is sold.
If you mistakenly click “not a demo”, you will be
given a chance to change your mind and go back
(next screen).
6143271
Important: If you see this screen, it is very important
that you DO NOT decline the terms.
4. If a dealership agent is accepting terms on behalf
of the customer, you should check both boxes that
say accept, and then press continue.
Customers can always go back and read terms
from within ‘User Profile’ app on the home screen.
They should navigate the menu within the profile
page and select ‘view terms.’
Declining terms will Immediately, and completely
deactivate OnStar connected services for the
vehicle, including all safety and security features!
Only the owner of the vehicle should make the
deliberate choice to reject the connected terms
of use.
6143269
Version
1
Modified
Released August 24, 2022
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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TSB/Document ID: 22-NA-174
Replacement Service Bulletin Number:
MFR Communication Date: 2022-08-24
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
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MFR Component System:
MFR Component Subsystem:
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