News Channel Update |

Warranty

Mercedes-Benz Dealer Principals, General Managers,
Sales Managers, Service Managers, Parts Managers
TO:

Extended Warranty – Particulate Matter (PM) Sensor
MY13-15 E-Class (W212), GLK-Class (X204), ML-Class
(W166), GL-Class (X166)
RE:

Joe Haller, Department Manager – Warranty,
Gregory Gunther - Department Manager, Vehicle
Compliance and Analysis, Engineering Services
FROM:

DATE:

August 19, 2022

IMPORTANT EXTENDED WARRANTY INFORMATION
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”)
vehicles listed below, the particulate matter (“PM”) sensor could potentially fail and consequently activate the malfunction indicator
light (MIL) with one of the fault codes mentioned below. As a result, the warranty for the PM sensor has been extended from the
original New Vehicle Limited Warranty of 4 years / 50,000 miles to 10 years / 120,000 miles (whichever occurs first).
This extended warranty applies to the aforementioned conditions that necessitate the service and/or replacement of the PM sensor
under the New Vehicle Limited Warranty terms and conditions. The following vehicles are included:
Model
E-Class
E-Class

Model Years
2013
2014 – 2015

GLK-Class

2013 - 2015

ML-Class

2013 - 2014

ML-Class
GL-Class

2015
2013 - 2015

Baum
212.024
212.004, 212.097

Sales Designation
E 350 BLUETEC 4MATIC
E 250 BLUETEC
E 250 BLUETEC 4MATIC

Engine Type
OM642

204.904
166.024

GLK 250 BLUETEC 4MATIC

OM651

ML 350 BLUETEC 4MATIC

OM642

166.004
166.824

ML 250 BLUETEC 4MATIC
GL 350 BLUETEC 4MATIC

OM651
OM642

OM651

Please be advised that all PM sensors being claimed under this extended warranty must have a quick test uploaded with fault
code information (P181C, P24AE, P24C6, P16CB), and may be audited. All PM sensors found to be functioning properly or
without proper documentation will be returned and the claim debited in full. The following damage codes and parts can only
be claimed for the replacement of the PM sensor:
Damage Code:

14507 – PM sensor

Parts:

A0009050408, A0009051008, A0009051108, A0009051208 (Depending upon engine/model)

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Warranty

IMPORTANT:
1. Always check VMI to determine if a vehicle is covered under the 10 year / 120,000 mile warranty period
2. Quick Test Documentation with fault code information (P181C, P24AE, P24C6, P16CB) must be uploaded to pXD.
Please check the VIN in Netstar/VMI before scheduling the appointment for the repair. Applicable vehicles will be visible in
Netstar/VMI on August 19, 2022
Approximately two weeks after the distribution of this NCU, a letter will be mailed to owners notifying them of the warranty
extension. If customers have already paid to have a repair related to the conditions specified above, they may be eligible for
reimbursement. Please advise the customer to follow the instructions detailed below (a copy is also included in the customer
letter).
Reimbursement to Customers for Valid Repairs Performed Prior to Warranty Extension
Customers who have already paid to have particulate matter (PM) sensor replaced due to the aforementioned condition, they
may be eligible to receive reimbursement.
Requests for reimbursement may include expenses for Mercedes-Benz replacement parts, labor, fees and taxes.
Reimbursement may be limited to the amount the repair would have cost if completed by an authorized MercedesBenz dealership.
The following documentation must be presented to the servicing or closest Mercedes-Benz dealership for
reimbursement:
Original or clear copies of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when it was done and who repaired it.
•Only Mercedes-Benz replacement parts were used for the repair.
• Fault Code (DTCs) information belonging to this Warranty Extension (if any).
• The total cost of the repair expense that is being claimed.
• Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
• Reimbursement will be paid by a check from an authorized Mercedes-Benz dealership.
Please note, some customers may have already received a separate communication from MBUSA regarding the proposed
settlements regarding certain diesel vehicles that were made public on September 14, 2020. This communication also sets forth
the potential impact on customer vehicles once the settlements are approved by the Court and an Emission Modification is
available for their vehicle.
This Particulate Matter Sensor warranty extension is fully independent of all provisions of the aforementioned settlements.
Customers who are receiving this warranty extension prior to the installation of the Approved Emissions Modification (AEM) are
eligible for reimbursement of the Particulate Matter Sensor.
Should you have any questions or concerns, please do not hesitate to open a Warranty Services case online.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz AG Company

Sandy Springs, GA 30328

770.705.0600