NHTSA ID Number: 10218966
Manufacturer Communication Number: NTB21-107A
TSB/Document Date: 2022-08-31
Summary
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
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TSB/Document ID: NTB21-107A
Replacement Service Bulletin Number:
MFR Communication Date: 2022-08-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
Classification:
Reference:
AN21-013A
Date:
NTB21-107A
August 19, 2022
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2019-2020 Maxima (A36)
SERVICE INFORMATION
When diagnosing an infotainment issue, always confirm that the latest software is installed
in the AV control unit before starting the diagnosis.
The software update in the following service procedure is to provide:
Stability improvements and “bug” fixes.
Refer to steps 1-5 on pages 3-4 to confirm that this bulletin applies.
Nissan
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/11
REQUIRED SPECIAL TOOL
One of special tool USB drive J-52727-1 (new tool number NI-52727-1) has been
previously shipped to each dealer and should already be available (Figure 1).
Do not use any other USB drive to perform the procedure in this bulletin.
Additional USB drives may be purchased from Tech•Mate:
www.TechMateTools.com or 1-833-397-3493. Part number: NI-52727-1.
HINT:
o The update-software only needs to be downloaded once and can then be
used continuously on multiple APPLIED VEHICLES.
o The update-software must be the only file on the USB drive.
Figure 1
2/11
NTB21-107A
SERVICE PROCEDURE
Check the H/U Software Version and Part Number
1.
Access the System Diagnosis Menu.
From the MENU screen shown in Figure 2:
Push and hold down the MENU button (not shown), and at the same time rotate
the tuning knob more than three (3) clicks in each direction (back and forth) until
the System Diagnosis Menu, shown in Figure 3, displays.
Figure 2
2.
Select Confirmation/Adjustment.
Figure 3
3/11
NTB21-107A
3.
Select Version Information.
Figure 4
4.
Is the H/U Software version “0810” or lower?
YES: Proceed to step 5.
Back icon
NO: This bulletin does not
apply. Select the back icon
and skip to CLAIMS
INFORMATION. Refer to
the ESM for further
diagnostic information.
5.
2591A9DJ0A
Is the H/U Part Number
listed below?
o
o
o
o
259159DJ0A
259159DJ0B
2591A9DJ0A
2591A9DJ0B
Figure 5
YES: Install the IVI001 infotainment update-software. Proceed to step 6 on page 5 to
update the AV control unit.
NO: Install the IVI002 infotainment update-software. Proceed to step 6 on page 5 to
update the AV control unit.
4/11
NTB21-107A
Update the AV Control Unit
IMPORTANT: Before starting, make sure:
6.
The CONSULT PC is connected to the Internet.
ASIST has been synchronized (updated) to the current date.
Insert special tool USB drive J-52727-1 (NI-52727-1) into the CONSULT PC.
If the update-software has already been downloaded onto special tool USB drive
J-52727-1 (NI-52727-1) from a prior service procedure, skip to step 15 on page 7.
Special tool USB drive J-52727-1 (NI-52727-1) is the only USB drive approved for
use with this procedure.
The update-software is estimated to take 4 hours to download to the USB drive.
The update-software must be the only file on the USB drive.
7.
Open ASIST.
8.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 6
5/11
NTB21-107A
9.
Select the check box to the left of the appropriate infotainment update-software
(Figure 7).
Refer to Table A for the infotainment update-software.
Table A
CONDITION
(Refer to step 5 on page 4)
H/U PART
NUMBER
259159DJ0A
259159DJ0B
2591A9DJ0A
2591A9DJ0B
H/U Part Number is listed
H/U Part Number is not listed
10.
UPDATE-SOFTWARE
IVI001
IVI002
Use the drop-down menu and select the location of the USB drive that was inserted
into the CONSULT PC in step 6 on page 5.
Check
box
Version:
D:\
USB drive
location
IVI001 or IVI002
Infotainment
update-software
Drop-down
menu
Figure 7
11.
Select Download, and then wait for the download to complete.
HINT:
o The update-software is estimated
to take 4 hours to download to the
USB drive.
o If, while attempting to download
the software to the CONSULT
PC, you receive the message
shown in Figure 8:
Attempt to clear space on the
CONSULT PC hard drive.
6/11
Figure 8
NTB21-107A
12.
Select OK.
E:\ Copy Process Completed
D:\
Figure 9
13.
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a.
From the PC toolbar, select the Safely Remove Hardware icon (Figure 10).
o The icon is on the toolbar or can be found after selecting the arrow.
b.
Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 10
14.
Close all ASIST Infotainment Software Update screens.
15.
Set the parking brake.
16.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
7/11
NTB21-107A
17.
Insert the USB drive with infotainment update-software into the vehicle’s USB media
port (Figure 11).
Do not remove the USB drive during the update to the vehicle until instructed to do
so in this bulletin.
Do not insert the USB drive into a charging port (Figure 12). If used, the updatesoftware and/or USB drive may become damaged. Only insert the USB drive in a
USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 11
18.
Figure 12
Wait approximately 10-30 seconds for
the screen in Figure 13 to appear.
Figure 13
The screen in Figure 14 may
briefly appear. Do not remove the
USB drive. The audio system will
detect the USB drive and continue
the update.
XXXXXXXX
Figure 14
8/11
NTB21-107A
19.
Wait for the update to complete.
Follow the on-screen instructions while waiting.
HINT: The update will take 15-25 minutes.
Figure 15
20.
Once the update is complete (Figure 16), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.
Figure 16
9/11
NTB21-107A
Steps 21-28 must be completed. If they are not completed, the update may become
corrupted.
21.
Allow the reboot to complete
(approximately 30 seconds).
22.
The Nissan logo will be displayed
during the reboot.
Turn the ignition OFF.
Figure 17
The steps below will fully reboot the infotainment system twice.
23.
Open and close the driver door and ensure that all doors are closed.
24.
Wait 5 minutes.
Ensure that all doors remain closed during the 5-minute wait period. If a door is
opened during the 5-minute wait period, the update may not complete and the AV
control unit may become inoperable.
HINT: The engine does not need to be running for the next steps.
25.
Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 17).
26.
After the Nissan logo appears, wait
about 1 minute.
27.
If the Nissan logo does not appear (this might take up to 30 seconds), start over
from step 22.
The MENU screen in Figure 18
will be displayed.
Turn the ignition OFF.
Figure 18
28.
Repeat steps 23-27 one more time (for a total of two times) to complete the update.
10/11
NTB21-107A
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Part Number Check
RX0AAA
ZE
32
0.2
OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Part Number Check and Update
RX0BAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
November 18, 2021
NTB21-107
August 19, 2022
NTB21-107A
DESCRIPTION
Original bulletin published
Pages 2, 4-6 revised
11/11
NTB21-107A
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