Classification:

Reference:

AN19-023F

Date:

NTB19-067F

August 19, 2022

SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

2018-2019 Rogue (T32)
2018-2019 Rogue Hybrid (T32H)
2019 Rogue Sport (J11)
2019 Titan (A61)
2019 Titan XD (A61)
2019 Versa Note (E12)

SERVICE INFORMATION
When diagnosing an infotainment issue, always confirm that the latest software is installed
in the AV control unit before starting the diagnosis.
The software-update in the following SERVICE PROCEDURE is for the items below:


Stability improvements and “bug” fixes.



System enhancements that will allow future Over-The-Air (OTA) updates. Without
this software update, future OTAs will not be possible.

Refer to steps 1 - 4 on pages 3 - 4 to confirm that this bulletin applies.

HINT: The update software only needs to be downloaded once and can then be used on
multiple APPLIED VEHICLES until other infotainment software is loaded onto the USB
drive to overwrite the original data.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

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REQUIRED SPECIAL TOOL


One of special tool USB drive J-52727-1 (new tool number NI-52727-1) has been
previously shipped to each dealer and should already be available (Figure 1).



Do not use any other USB drive to perform the procedure in this bulletin.



Additional USB drives may be purchased from Tech•Mate:
www.TechMateTools.com or 1-833-397-3493. Part number: NI-52727-1.
HINT:
o The update-software only needs to be downloaded once and can then be used
continuously on multiple APPLIED VEHICLES.
o The update software must be the only file on the drive.

Figure 1

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SERVICE PROCEDURE

Check Software Version

1.

Push the MENU button.

Figure 2

2.

Select the Info Icon.


If the Info icon does not appear as
shown in Figure 3, this bulletin
does not apply.

Figure 3

3.

Select System Information.

Figure 4

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4.

Select Software Version.

Figure 5


If the software version is not “0810” or higher, select the back icon and continue
to step 5 on page 5.



If the software version is “0810” or higher, this bulletin does not apply. Select the
back icon and skip to CLAIMS INFORMATION. Refer to the ESM for further
diagnostic information.

Back icon

0810

Figure 6

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Update AV Control Unit
IMPORTANT: Before starting, make sure:

5.



The CONSULT PC is connected to the Internet.



ASIST has been synchronized (updated) to the current date.

Insert special tool USB drive J-52727-1 (NI-52727-1) into the CONSULT PC.


If the update-software has already been downloaded onto special tool USB drive
J-52727-1 (NI-52727-1) from a prior service procedure, skip to step 14 on page 7.



Special tool USB drive J-52727-1 (NI-52727-1) is the only USB drive approved for
use with this procedure.



The update is estimated to take 4 hours to download to the USB drive.



The update-software must be the only file on the USB drive.

6.

Open ASIST.

7.

Select Specialty Tools, and then select Infotainment Software Updates.

Specialty Tools
Infotainment Software Updates

Figure 7

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NTB19-067F

8.

Select the check box next to the “IVI001” infotainment update-software (Figure 8).

9.

Use the drop-down menu and select the location of the USB drive that was inserted
into the CONSULT PC in step 5 on page 5.

Check
box

Version:

D:\

USB drive
location

IVI001

Infotainment
software update

Drop-down
menu

Figure 8

10.

Select Download, and then wait for the download to complete.
HINT:
o The update-software is estimated to take 4 hours to download to the USB drive.
o If, while attempting to download the software to the CONSULT PC, you receive
the message shown in Figure 9:
 Attempt to clear space on the CONSULT PC hard drive.

Figure 9

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11.

Select OK.
E:\ Copy Process Completed
D:\

Figure 10
12.

Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a.

From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.

b.

Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.

Safely Remove
Hardware icon

USB Drive (E:)

Arrow on toolbar

Figure 11
13.

Close all ASIST Infotainment Software Update screens.

14.

Set the parking brake.

15.

Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
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16.

Insert the USB drive with infotainment update-software into the vehicle’s USB media
port (Figure 12).


Do not remove the USB drive during the update to the vehicle until instructed to.

Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.

USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”

Figure 12

17.

Figure 13

Wait approximately 10-30 seconds for
the screen in Figure 14 to appear.

Figure 14



The screen in Figure 15 may
briefly appear. Do not remove the
USB drive. The audio system will
detect the USB drive and continue
the update.
xxxxxxx

Figure 15

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18.

Wait for the update to complete.


Follow the on-screen instructions while waiting.

HINT: The update may take 15-25 minutes.

Figure 16

19.

Once the update is complete (Figure 17), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.

Figure 17

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NTB19-067F

Steps 20-27 must be completed. If they are not completed, the update may become
corrupted.
20.

Allow the reboot to complete
(approximately 30 seconds).


21.

The Nissan logo will be displayed
during the reboot.

Turn the ignition OFF.
Figure 18

The steps below will fully reboot the infotainment system twice.
22.

Open and close the driver door and ensure that all doors are closed.

23.

Wait 5 minutes.
Ensure that all doors remain closed during the 5-minute wait period. If a door is
opened during the 5-minute wait period, the update may not complete and the AV
control unit may become inoperable.

HINT: The engine does not need to be running for the next steps.
24.

Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 18).


25.

After the Nissan logo appears, wait
about 1 minute.


26.

If the Nissan logo does not appear (this might take up to 30 seconds), start over
from step 21.

The MENU (Home) screen in
Figure 19 will be displayed.

Turn the ignition OFF.

Figure 19
27.

Repeat steps 22-26 one more time (for a total of two times) to complete the update.
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CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION

OP CODE

SYM

DIA

FRT

Perform Software Check

RX8LAA

ZE

32

0.2

OR

Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION

OP CODE

SYM

DIA

FRT

Perform Software Check and Update

RX8MAA

ZE

32

0.3

AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

DESCRIPTION

September 3, 2019

NTB19-067

Original bulletin published

September 11, 2019

NTB19-067a

Page 4 revised

September 20, 2019

NTB19-067b

CLAIMS INFORMATION revised

June 25, 2020

NTB19-067c

2019 Sentra removed from APPLIED
VEHICLES

November 11, 2020

NTB19-067d

Altima, Kicks, Murano, and Versa removed
from APPLIED VEHICLES

February 9, 2021

NTB19-067e

Classification number updated

August 19, 2022

NTB19-067F

Maxima removed from APPLIED VEHICLES,
and pages 2, 5, and 6 revised

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