Classification:

Reference:

Date:

EL14-019E

ITB14-020E

August 1, 2022

WIRING HARNESS REPAIR INFORMATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES: All Infiniti

SERVICE INFORMATION
This bulletin provides information for wiring harness and connector repair, which is the preferred alternative to
wiring harness replacement, and has been developed to improve client satisfaction by simplifying the repair of
electrical wiring harnesses.
This will improve the retailer’s service capabilities by making a repair more efficient than the replacement of an
entire wiring harness assembly.
The following service information includes:


Infiniti wire harness repair information website.



Wiring harness repair vs. replacement guidelines.



The technician’s responsibilities in assisting the retailer’s claims administrator to properly code a wire
harness repair.



Warranty claims coding for repairing and diagnosing wiring harnesses for all Infiniti vehicles.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly
trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely.
NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your
Infiniti retailer to determine if this applies to your vehicle.
1/11

Wire Harness Repair Guidelines
NOTE: If a Warranty Part Return Request is received, please ship all replaced parts (e.g., terminals, pins,
sections of wire, and connectors).
Visit https://vcat.nnanet.com/prweb/PRAuth/Connectors to find information related to the following topics:


Wire harness connector and terminal part numbers.



Specific connector and terminal repair instructions with video.



Tools needed for repair.



General wiring harness repair procedures.

Figure 1
NOTE:


If you cannot find a connector or terminal part, please utilize the Feedback button; Infiniti will evaluate
it for possible inclusion in future service parts.

Figure 2


Replacement Harness Repair Kit (HRK) Tools can be ordered through the TechMate Tools &
Equipment website at www.techmatetools.com or call (833) 397-3493.

2/11

ITB14-020E

Wire Harness Replacement Guidelines
Replace the wiring harness ONLY when the vehicle concern involves any of the following conditions:


The estimated cost of the repair exceeds the cost of replacing the entire harness.



The vehicle is damaged by flood or thermal incident.



The wiring harness was severely damaged due to a car accident.



The appropriate components are not available to order.



The wiring harness replacement is required from another bulletin.



The wiring harness repair is in the shielded area of a circuit.



The wiring harness needing repair is USB, coaxial, or antenna feeder wiring.

3/11

ITB14-020E

Required Technician Information for Warranty Harness Repair
The technician must record and attach the following necessary information on the repair order for the claims
administrator to complete claims coding.
1. A Harness Repair Form is NOW REQUIRED for every wire harness repair or replacement warranty claim.
This is a new requirement to justify the new Flat Rate Time (FRT).
2. Print a general vehicle wire harness layout from the Electronic Wiring Diagram (eWD). Circle or highlight
the wiring harness being replaced or repaired.


If the repair is CONNECTOR related, also print the connector’s information from the eWD of the
connector, and then highlight the specific circuit/terminal repaired.

3. Operation (Op) Code: Op Codes are related to the time taken for the repair.


If replacement/repair is related to a sub-harness, use the name of the harness it is attached to. For
example, if the sub-harness is attached to the EGI harness, write down “EGI Harness”.

4. Primary Failed Part (PFP): This is the part number (P/N) of the repaired/replaced wiring harness. Write
down the P/N on the repair order.


Please return ALL replaced parts for repair (e.g., terminals, pins, connectors, and wiring).



If a Warranty Part Return Request is received, please ship all replaced parts (e.g., terminals, pins,
sections of wire, and connectors).

5. Diagnosis Code: This describes the type of problem that was found. Give an accurate description for the
warranty clerk to determine the diagnosis code.
6. Include pictures for each diagnosis related description per attachment.
7. Enter the critical repair information in the “Tech Comment Verbatim” line. For example:


An accurate description of the incident, cause, and repair.



The reason for the repair or replacement.



The location of the concern, if wire related.



The type of wire concern (open/shorted/pinched/chafed/bent or spread pin/etc.).



The connector number.



The wire connector cavity number and its wire color.



The terminal pin number.

8. Attach the clock “punch in” and “punch out” time on the back of the repair order. Diagnostic time can be
included.

4/11

ITB14-020E

Refer to the Assurance Products Resource Manual (APRM) for further detail.

Harness repair forms are found here under
Warranty Call Center Pre-Call Forms
Figure 3

5/11

ITB14-020E

The images and details on the following pages are examples of information needed to complete a proper
warranty claim for a wiring harness repair or replacement.

Click here to access
Service Manual

Figure 4

Click here to access
Electronic Wiring Diagram
(eWD)

Figure 5

6/11

ITB14-020E

Pre-Call Form Required Image Examples:



The area of concern on the vehicle.

Figure 6



The related circuit/layout diagram in the
eWD.

Figure 7



CONSULT-III topology, if CAN related.

Figure 8



The harness tag, if available and accessible.
Figure 9
7/11

ITB14-020E

Warranty Claim Information
Requirements for Repair Over 3 Hours or Replacement:
If the wiring harness must be replaced/repaired and the time to complete the job exceeds the DCAL limit:


A Harness Repair Form must be submitted.



Use only ST Op codes.



Pre-authorization must be given by the Warranty Claims Call Center (WCCC).



Do not combine FRT Op codes with ST Op codes.

Requirements for Repair:
If the wiring harness is deemed repairable and the time required to repair it is under 3 hours:


A Harness Repair Form must be submitted.



Use only FRT Op codes which are now available in Flat Rate Manual.



Pre-authorization is not required.



Do not combine ST Op codes with FRT Op codes.

Harness Diagnose & Repair Flat Rate Op Code Selection Guidelines:
1.0 Hour (Simple) Repair
1. Access one (1) control unit/area/panel.
2. Visually inspect a wire harness and connector.
3. Repair a single accessible circuit.
4. 15-59 minute repair.
2.0 Hour (Intermediate) Repair
1. Access 2-4 control units/areas/panels.
2. Visually inspect the wire harnesses and connectors.
3. Repair multiple circuits.
4. 60-119 minute repair.
3.0 Hour (Difficult) Repair
1. Access four (4) or more control units/areas/panels.
2. Visually inspect the wire harnesses and connectors.
3. Repair multiple circuits.
4. 120-180 minute repair.

8/11

ITB14-020E

Operation Codes for Harness Diagnosis and Repair*

*

OP CODE

DESCRIPTION

FRT

RA50AA

Diagnose & Repair Main Harness

1.0

RA51AA

Diagnose & Repair Engine Room Harness

1.0

RA52AA

Diagnose & Repair Body Harness

1.0

RA53AA

Diagnose & Repair Body No. 2 Harness

1.0

RA54AA

Diagnose & Repair Console Harness

1.0

RA55AA

Diagnose & Repair Front Door Harness

1.0

RA56AA

Diagnose & Repair Rear Door Harness

1.0

RA57AA

Diagnose & Repair Room Lamp Harness

1.0

RA58AA

Diagnose & Repair Chassis/Trunk/Tail Harness

1.0

RA59AA

Diagnose & Repair EGI Harness

1.0

RA61AA

Diagnose & Repair Seat Harness

1.0

RA63AA

Diagnose & Repair SRS Harness

1.0

RA777A

COMBINATION OPERATION CODES FOR REPAIR
2nd hour Harness Diagnosis & Repair

1.0

RA888A

3rd hour Harness Diagnosis & Repair

2.0

These Operation Codes are for repair only, not replacement. The supplemental combination operation
codes can ONLY be used when additional time is required.

PART CATEGORY CODE**
PART CATEGORY CODE
720
790

DESCRIPTION
Engine Electrical
Body Electrical

AMOUNT
Actual Part Amount
Actual Part Amount

** To be claimed for connectors that do not have Infiniti part numbers.
EXPENSE CODE
EXPENSE CODE
072
073
074
075
076
077
078

DESCRIPTION
22 Gauge Wire
20 Gauge Wire
18 Gauge Wire
16 Gauge Wire
14 Gauge Wire
3/8 Corrugated Tubing
5/8 Corrugated Tubing

9/11

AMOUNT
QTY per foot (Dealer Net)
QTY per foot (Dealer Net)
QTY per foot (Dealer Net)
QTY per foot (Dealer Net)
QTY per foot (Dealer Net)
QTY per foot (Dealer Net)
QTY per foot (Dealer Net)

ITB14-020E

Operation Codes for Harness Diagnosis and Replacement
OP CODE
RA40AA
RA41AA
RA42AA
RA43AA
RA44AA
RA45AA
RA46AA
RA47AA
RA48AA
RA49AA
RA60AA
RA62AA

DESCRIPTION
Diagnose & Replace Main Harness
Diagnose & Replace Engine Room Harness
Diagnose & Replace Body Harness
Diagnose & Replace Body No. 2 Harness
Diagnose & Replace Console Harness
Diagnose & Replace Front Door Harness
Diagnose & Replace Rear Door Harness
Diagnose & Replace Room Lamp Harness
Diagnose & Replace Chassis/Trunk/Tail Harness
Diagnose & Replace EGI Harness
Diagnose & Replace Seat Harness
Diagnose & Replace SRS Harness

ST
Claim Actual Time
Claim Actual Time
Claim Actual Time
Claim Actual Time
Claim Actual Time
Claim Actual Time
Claim Actual Time
Claim Actual Time
Claim Actual Time
Claim Actual Time
Claim Actual Time
Claim Actual Time

Examples of Diagnosis Codes and Their Descriptions
DIAGNOSIS CODE

DIAGNOSIS CODE NAME

6A
6B
6C
6D
6E
6F
6G
6H
6J
67
68

Harness – Short Circuit/Damaged/Chafed
Harness – Open Circuit/Cut/Broken
Harness Connector – No Connection
Harness Connector – Partial Connection
Harness Connector – Terminal Pushed Out
Harness Connector – Bent Terminal
Harness Connector – Spread Terminal
Harness Ground Lug – Loose/Cross Thread
Harness Connector – Corrosion
Wrong Part
Missing Part

10/11

ITB14-020E

AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

DESCRIPTION

April 29, 2014

ITB14-020

Original bulletin published

October 27, 2016

ITB14-020a

Amended APPLIED VEHICLES, SERVICE
INFORMATION

February 3, 2020

ITB14-020b

The entire body of the bulletin has been changed

December 7, 2021

ITB14-020C

Publication date updated to include the latest
models and model years

May 16, 2022

ITB14-020D

Publication date updated to include the latest models and
model years, and changes made throughout the bulletin

August 1, 2022

ITB14-020E

TechMate website address and phone number updated
on page 2, and EXPENSE CODE revised

11/11

ITB14-020E