NHTSA ID Number: 10218896
Manufacturer Communication Number: 21M05 S2
TSB/Document Date: 2022-08-30
Summary
Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate - Unintended Tailgate Opening ;REASON FOR THIS SUPPLEMENT Technical Information: Updated with revised instructions to account for wire color differences across multiple model year vehicles.
CONNECTOR STUD FOR
MISSING NUT
FRONT OF
VEHICLE
20036HHH
PLACE
COPY HERE
FIGURE 65
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD
MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 21M05-S2
90. Remove the tape and convolute of the female side of the Grey 2 pin connector to expose the end of
the dummy wire located in Pin 2. See Figure 66.
END OF
DUMMY WIRE
IN PIN 2
FEMALE END OF
GREY 2 PIN CONNECTOR
FRONT OF
VEHICLE
20036KKK
FIGURE 66
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 21M05-S2
91. On the female end of the Grey 2 pin connector, cut the end of the dummy wire in Pin 2 halfway
between the heat shrink and the connector. Cut off the sealed terminal on the Tailgate Jumper
Harness. See Figure 67.
TAILGATE JUMPER
HARNESS
FEMALE END OF
GREY 2 PIN
CONNECTOR
END OF DUMMY
WIRE IN PIN 2
SEALED TERMINAL OF THE
TAILGATE JUMPER HARNESS
20036LLL
FIGURE 67
92. Solder and heat shrink the Tailgate Jumper Harness to the dummy wire in Pin 2 of the grey 2 pin
female end connector. See Figure 68.
FEMALE END OF
GREY CONNECTOR
DUMMY WIRE
IN PIN 2
TAILGATE JUMPER
HARNESS
STUD FOR
MISSING NUT
STUD FOR
SOLDER ANDMISSING NUT
HEAT SHRINK 20036MMM
FIGURE 68
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 41 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S2
93. Remove 76 mm (3 in) of tape and convolute of the male end of C4003 to expose the wiring. Locate the
Grey-Brown (GY-BN) wire in C4003 (pin 10). See Figure 69.
76 MM (3 INCH)
FRONT OF
VEHICLE
GY-BN WIRE
(PIN 10)
TAILGATE END
OF C4003
20036III
FIGURE 69
94. Cut the GY-BN wire and seal the connector end of the wire using heat shrink tubing. Solder in the
GY-BN jumper wire into the harness end of the cut wire. Seal using heat shrink tubing. See Figure 70.
HEAT SHRINK
ON CONNECTOR
END OF GY-BN WIRE
FRONT OF
VEHICLE
HARNESS END
GY-BN WIRE
GY-BN JUMPER
WIRE
STUD FOR
MISSING NUT
MALE END
OF C4003
FIGURE 70
STUD FOR
MISSING NUT
20036JJJ
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
ATTACHMENT III
PAGE 42 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S2
95. Remove the tape and convolute on the male end of the Grey connector to expose the GY-BN dummy
wire. Cut the GY-BN wire just in front of the heat shrink tubing and discard the heat shrink tubing.
See Figure 71.
GY-BN DUMMY
WIRE
MALE END OF
GREY CONNECTOR
20036NNN
FIGURE 71
96. Apply heat shrink tubing to the GY-BN wire from C4003. Solder the GY-BN wire from C4003 to the
GY-BN wire of the male end Grey connector. See Figure 72.
GY-BN WIRE
FROM C4003
STUD FOR
MISSING NUT
SOLDER AND HEAT
SHRINK TO GY-BN
DUMMY WIRE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20036OOO
PLACE
COPY HERE
FIGURE 72
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 43 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S2
97. Position back the convolute and wrap any exposed wires on the harness with black electrical tape.
See Figure 73.
TAILGATE
JUMPER WIRE
20036PPP
FIGURE 73
98. Secure the tailgate jumper harness using a tie strap then cut the excess length of the tie strap. Return
the connectors into the proper locations. See Figures 74 and 75.
FRONT OF
VEHICLE
TIE STRAP
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
TAILGATEMISSING
JUMPERNUT
HARNESS
PLACE COPY HERE
20036QQQ
PLACE
COPY HERE
FIGURE 74
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
PLACE COPY HERE
ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 21M05-S2
Completed Wiring Modification
FRONT OF
VEHICLE
1918CC
FIGURE 75
99. Remove the ratchet strap and raise the spare tire and replace the spare tire rod inside the vehicle.
100. Install the lower steering column shroud and the bolts. See Figure 76.
x3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
20036RRR
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
FIGURE 76
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CUSTOMER SATISFACTION PROGRAM 21M05-S2
101. Position back the steering column opening trim panel. See Figure 77.
20036SSS
FIGURE 77
102. Install the RH instrument panel finish panel. See Figure 78.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
20036TTT
PLACE
COPY HERE
FIGURE 78
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
ATTACHMENT III
PAGE 46 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S2
103. Install the RH lower cowl trim panel and the access cover. Position back the weatherstrip.
See Figure 79.
x4
3
2
1
3
20036UUU
FIGURE 79
104. Install the RH scuff plate. See Figure 80.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20036VVV
FIGURE 80
STUD FOR
MISSING NUT
105. Connect the negative battery cable(s). Please follow the WSM procedures in Section 414-01.
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
PLACE COPY HERE
PLACE COPY HERE
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CUSTOMER SATISFACTION PROGRAM 21M05-S2
For 2017-2019 Model Year Vehicles, proceed to the steps below.
For 2020-2022 Model Year Vehicles, proceed to page 49.
For 2017-2019 Model Years vehicles ONLY
NOTE: Ford Diagnostic and Repair System (FDRS) cannot be used for programming on the 2017-2019
Super Duty vehicles.
Module Reprogramming
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTC's after
programming. For DTC's generated after reprogramming, follow normal diagnostic service
procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: Make sure the IDS computer does not enter sleep mode during programming.
2. Reprogram the Body Control Module (BCM) using Integrated Diagnostic Software (IDS) release
126.05 or higher. Make sure you are connected to the Internet prior to reprogramming.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Under "Programmable Parameters" select "Vehicle". Then when prompted with the "Tailgate Release
Switch" choose option "Double Press". Select the tick.
4. If available, under "Programmable Parameters" select "Tailgate Ajar Message". Choose option
"indicator - Off/Disable". Select the tick.
5. Disconnect the battery charger from the 12V battery once the reprogramming has completed.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
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CUSTOMER SATISFACTION PROGRAM 21M05-S2
Important Information for Module Programming
NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and
connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions Key ON Engine OFF (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during Module
Reprogramming (MR) or Programmable Module Installation (PMI).
b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
d. Locate the original vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the
lower right of the previous session screen. This loads any deleted sessions and allows you to
look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
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PAGE 49 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S2
For 2020-2022 Model Years vehicles ONLY
NOTE: Integrated Diagnostic Software (IDS) cannot be used for programming on the 2020-2022 Super
Duty vehicles.
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC's after
programming. For DTC's generated after programming, follow normal diagnostic service
procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the VCM is properly connected to the DLC.
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
3. Click 'Read VIN from Vehicle' or manually enter the VIN.
NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed
on the RH side of the screen. Modules that are communicating are highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the BCM.
6. From the list on the RH side of the screen, select BCM - Body Control Module (BCM) Software Update.
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the RH side of the screen, select BCM - Tailgate Interior Release Switch Configuration.
9. Click RUN. Follow all on-screen instructions carefully.
10. When prompted to choose a parameter state, select Double Press.
11. From the list on the RH side of the screen, select Tailgate Ajar Message.
12. Click RUN. Follow all on-screen instructions carefully.
13. When prompted to choose a parameter state, select Disable.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
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CUSTOMER SATISFACTION PROGRAM 21M05-S2
14. From the list on the RH side of the screen, select Self-Test and click RUN.
15. Click the Run Selected Tests button in the lower right.
16. Click the Clear & Retest button at the top of the screen to clear DTC's in all modules.
17. Disconnect the battery charger from the 12V battery once the programming has completed.
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module
(VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during
programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The
VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not,
troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
ATTACHMENT III
PAGE 51 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S2
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022
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TSB/Document ID: 21M05 S2
Replacement Service Bulletin Number:
MFR Communication Date: 2022-08-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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