NHTSA ID Number: 10218705
Manufacturer Communication Number: ITB14-020D
TSB/Document Date: 2022-08-26
Summary
WIRING HARNESS REPAIR INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
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TSB/Document ID: ITB14-020D
Replacement Service Bulletin Number:
MFR Communication Date: 2022-05-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
Classification:
Reference:
Date:
EL14-019D
ITB14-020D
May 16, 2022
WIRING HARNESS REPAIR INFORMATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES: All Infiniti
SERVICE INFORMATION
This bulletin provides information for wiring harness and connector repair, which is the preferred alternative to
wiring harness replacement, and has been developed to improve client satisfaction by simplifying the repair of
electrical wiring harnesses.
This will improve the retailer’s service capabilities by making a repair more efficient than the replacement of an
entire wiring harness assembly.
The following service information includes:
Infiniti wire harness repair information website.
Wiring harness repair vs. replacement guidelines.
The technician’s responsibilities in assisting the retailer’s claims administrator to properly code a wire
harness repair.
Warranty claims coding for repairing and diagnosing wiring harnesses for all Infiniti vehicles.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly
trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely.
NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your
Infiniti retailer to determine if this applies to your vehicle.
1/11
Wire Harness Repair Guidelines
NOTE: If a Warranty Part Return Request is received, please ship all replaced parts (e.g. terminals, pins,
sections of wire, and connectors).
PLEASE VISIT https://vcat.nnanet.com/prweb/PRAuth/Connectors to find information related to the following
topics:
Wire harness connector and terminal part numbers.
Specific connector and terminal repair instructions with video.
Tools needed for repair.
General wiring harness repair procedures.
Figure 1
If you cannot find a connector or terminal part, please utilize the Feedback button; Infiniti will evaluate
it for possible inclusion in future service parts.
Figure 2
Replacement Harness Repair Kit (HRK) Tools can be ordered through the Techmate Tools &
Equipment website at www.infinititechmate.com or call (800) 662-2001.
2/11
ITB14-020D
Wire Harness Replacement Guidelines
Replace the wiring harness ONLY when the vehicle concern involves any of the following conditions:
The estimated cost of the repair exceeds the cost of replacing the entire harness.
The vehicle is damaged by flood or thermal incident.
The wiring harness was severely damaged due to a car accident.
The appropriate components are not available to order.
The wiring harness replacement is required from another bulletin.
The wiring harness repair is in the shielded area of a circuit.
The wiring harness needing repair is USB, coaxial, or antenna feeder wiring.
3/11
ITB14-020D
Required Technician Information for Warranty Harness Repair
The technician must record and attach the following necessary information on the repair order for the claims
administrator to complete claims coding.
1. A Harness Repair Form is NOW REQUIRED for every wire harness repair or replacement warranty claim.
This is a new requirement to justify the new Flat Rate Time (FRT).
2. Print a general vehicle wire harness layout from the Electronic Wiring Diagram (eWD). Circle or highlight
the wiring harness being replaced or repaired.
If the repair is CONNECTOR related, also print the connector’s information from the eWD of the
connector, and then highlight the specific circuit/terminal repaired.
3. Operation (Op) Code: Op Codes are related to the time taken for the repair.
If replacement/repair is related to a sub-harness, use the name of the harness it is attached to. For
example, if the sub-harness is attached to the EGI harness, write down “EGI Harness”.
4. Primary Failed Part (PFP): This is the part number (P/N) of the repaired/replaced wiring harness. Write
down the P/N on the repair order.
Please return ALL replaced parts for repair (e.g. terminals, pins, connectors, and wiring).
If a Warranty Part Return Request is received, please ship all replaced parts (e.g. terminals, pins,
sections of wire, and connectors).
5. Diagnosis Code: This describes the type of problem that was found. Give an accurate description for the
warranty clerk to determine the diagnosis code.
6. Include pictures for each diagnosis related description per attachment.
7. Enter the critical repair information in the “Tech Comment Verbatim” line. For example:
An accurate description of the incident, cause and repair.
The reason for the repair or replacement.
The location of the concern, if wire related.
The type of wire concern (open/shorted/pinched/chafed/bent or spread pin/etc.).
The connector number.
The wire connector cavity number and its wire color.
The terminal pin number.
8. Attach the clock “punch in” and “punch out” time on the back of the repair order. Diagnostic time can be
included.
4/11
ITB14-020D
Refer to the Assurance Products Resource Manual (APRM) for further detail.
Harness repair forms are found here under
Warranty Call Center Pre-Call Forms
Figure 3
5/11
ITB14-020D
The images and details on the following pages are examples of information needed to complete a proper
warranty claim for a wiring harness repair or replacement.
Click here to access
Service Manual
Figure 4
Click here to access
Electronic Wiring Diagram
(eWD)
Figure 5
6/11
ITB14-020D
Pre-Call Form Required Image Examples:
The area of concern on the vehicle.
Figure 6
The related circuit/layout diagram in the
eWD.
Figure 7
CONSULT-III topology, if CAN related.
Figure 8
The harness tag, if available and accessible.
Figure 9
7/11
ITB14-020D
Warranty Claim Information
Requirements for Repair Over 3 Hours or Replacement:
If the wiring harness must be replaced/repaired and the time to complete the job exceeds the DCAL limit:
A Harness Repair Form must be submitted.
Use only ST Op codes.
Pre-authorization must be given by the Warranty Claims Call Center (WCCC).
Do not combine FRT Op codes with ST Op codes.
Requirements for Repair:
If the wiring harness is deemed repairable and the time required to repair it is under 3 hours:
A Harness Repair Form must be submitted.
Use only FRT Op codes which are now available in Flat Rate Manual.
Pre-authorization is not required.
Do not combine ST Op codes with FRT Op codes.
Harness Diagnose & Repair Flat Rate Op Code Selection Guidelines:
1.0 Hour (Simple) Repair
1. Access one (1) control unit/area/panel.
2. Visually inspect a wire harness and connector.
3. Repair a single accessible circuit.
4. 15-59 minute repair.
2.0 Hour (Intermediate) Repair
1. Access 2-4 control units/areas/panels.
2. Visually inspect the wire harnesses and connectors.
3. Repair multiple circuits.
4. 60-119 minute repair.
3.0 Hour (Difficult) Repair
1. Access four (4) or more control units/areas/panels.
2. Visually inspect the wire harnesses and connectors.
3. Repair multiple circuits.
4. 120-180 minute repair.
8/11
ITB14-020D
Operation Codes for Harness Diagnosis and Repair*
OP CODE
DESCRIPTION
FRT
RA50AA
RA51AA
RA52AA
RA53AA
RA54AA
RA55AA
RA56AA
RA57AA
RA58AA
RA59AA
RA61AA
RA63AA
*
Diagnose & Repair Main Harness
1.0
Diagnose & Repair Engine Room Harness
1.0
Diagnose & Repair Body Harness
1.0
Diagnose & Repair Body No. 2 Harness
1.0
Diagnose & Repair Console Harness
1.0
Diagnose & Repair Front Door Harness
1.0
Diagnose & Repair Rear Door Harness
1.0
Diagnose & Repair Room Lamp Harness
1.0
Diagnose & Repair Chassis/Trunk/Tail Harness
1.0
Diagnose & Repair EGI Harness
1.0
Diagnose & Repair Seat Harness
1.0
Diagnose & Repair SRS Harness
1.0
COMBINATION OPERATION CODES FOR REPAIR
RA777A
2nd hour Harness Diagnosis & Repair
1.0
rd
RA888A
3 hour Harness Diagnosis & Repair
2.0
These Operation Codes are for repair only, not replacement. The supplemental combination operation
codes can ONLY be used when additional time is required.
PART CATEGORY CODE**
PART CATEGORY CODE
DESCRIPTION
720
Engine Electrical
790
Body Electrical
** To be claimed for connectors that do not have Infiniti part numbers.
AMOUNT
Actual Part Amount
Actual Part Amount
EXPENSE CODE
EXPENSE CODE
072
073
074
075
076
077
078
DESCRIPTION
24 Gauge Wire
22 Gauge Wire
20 Gauge Wire
18 Gauge Wire
14 Gauge Wire
3/8 Corrugated Tubing
5/8 Corrugated Tubing
9/11
AMOUNT
QTY per foot (Dealer Net)
QTY per foot (Dealer Net)
QTY per foot (Dealer Net)
QTY per foot (Dealer Net)
QTY per foot (Dealer Net)
QTY per foot (Dealer Net)
QTY per foot (Dealer Net)
ITB14-020D
Operation Codes for Harness Diagnosis and Replacement
OP CODE
DESCRIPTION
ST
RA40AA
Diagnose & Replace Main Harness
Claim Actual Time
RA41AA
Diagnose & Replace Engine Room Harness
Claim Actual Time
RA42AA
Diagnose & Replace Body Harness
Claim Actual Time
RA43AA
Diagnose & Replace Body No. 2 Harness
Claim Actual Time
RA44AA
Diagnose & Replace Console Harness
Claim Actual Time
RA45AA
Diagnose & Replace Front Door Harness
Claim Actual Time
RA46AA
Diagnose & Replace Rear Door Harness
Claim Actual Time
RA47AA
Diagnose & Replace Room Lamp Harness
Claim Actual Time
RA48AA
Diagnose & Replace Chassis/Trunk/Tail Harness
Claim Actual Time
RA49AA
Diagnose & Replace EGI Harness
Claim Actual Time
RA60AA
Diagnose & Replace Seat Harness
Claim Actual Time
RA62AA
Diagnose & Replace SRS Harness
Claim Actual Time
Examples of Diagnosis Codes and Their Descriptions
DIAGNOSIS CODE
6A
6B
6C
6D
6E
6F
6G
6H
6J
67
68
DIAGNOSIS CODE NAME
Harness – Short Circuit/Damaged/Chafed
Harness – Open Circuit/Cut/Broken
Harness Connector – No Connection
Harness Connector – Partial Connection
Harness Connector – Terminal Pushed Out
Harness Connector – Bent Terminal
Harness Connector – Spread Terminal
Harness Ground Lug – Loose/Cross Thread
Harness Connector – Corrosion
Wrong Part
Missing Part
10/11
ITB14-020D
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
April 29, 2014
ITB14-020
Original bulletin published
October 27, 2016
ITB14-020a
Amended APPLIED VEHICLES, SERVICE
INFORMATION
February 3, 2020
ITB14-020b
The entire body of the bulletin has been changed
December 7, 2021
ITB14-020C
Publication date updated to include the latest
models and model years
May 16, 2022
ITB14-020D
Publication date updated to include the latest models and
model years, and changes made throughout the bulletin
11/11
ITB14-020D
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