Classification:

Reference:

AN22-016

Date:

NTB22-055

July 7, 2022

SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
APPLIED VEHICLES:

2021-2022 Maxima (A36)

SERVICE INFORMATION
When diagnosing an infotainment issue, always confirm that the latest software is installed
in the AV control unit before starting the diagnosis.
The software update in the following SERVICE PROCEDURE is to address the items
below:


Stability improvements and “bug” fixes.

Refer to steps 1 - 4 on pages 3 and 4 to confirm that this bulletin applies.

Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL


One of special tool USB drive NI-52727-1 has been previously shipped to each
dealer (Figure 1).



Do not use any other USB drive to perform the procedure in this bulletin.



Additional USB drives may be purchased from Tech•Mate: TechMateTools.com or
1-833-397-3493. Part number: NI-52727-1.
HINT:
o The update-software only needs to be downloaded once and can then be used
continuously on multiple APPLIED VEHICLES.
o The update-software must be the only file on the USB drive.

Figure 1

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SERVICE PROCEDURE
Check the Software Version
1.

While holding the MENU button down,
turn the tune knob left-right-left.
Tune knob

Figure 2

2.

Select Confirmation/Adjustment.

Figure 3

3.

Select Version Information.

Figure 4

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4.

Confirm if the Overall SW version
begins with "3387".
Back
button

Figure 5



If the Overall SW version begins with "3387", select the back button; this bulletin
does not apply, skip to CLAIMS INFORMATION on the last page.



If the Overall SW version does NOT begin with "3387", select the back button
and then continue to step 5 on page 5.

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Update the AV Control Unit
IMPORTANT: Before starting, make sure:

5.



The CONSULT PC is connected to the internet.



ASIST has been synchronized (updated) to the current date.

Insert special tool USB drive NI-52727-1 into a CONSULT PC.


If the infotainment software has already been downloaded onto special tool USB
drive NI-52727-1 from a prior service procedure, skip to step 14 on page 7.
HINT:
o Special tool USB drive NI-52727-1 is the only USB drive approved for use with
this procedure.
o The update-software is estimated to take 4 hours to download to the USB
drive.
o The update-software must be the only file on the USB drive.

6.

Open ASIST.

7.

Select Specialty Tools, and then select Infotainment Software Updates.

Specialty Tools
Infotainment Software Updates

Figure 6

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8.

Select the check box next to infotainment update-software IVI3387 (Figure 7).

9.

Use the drop-down menu and select the location of the USB drive that was inserted in
step 5 on page 5.

Version:

Check
box
D:\

USB drive
location

IVI3387

Infotainment
update-software

Drop-down
menu

Figure 7

10.

Select Download, and then wait for the download to complete.
HINT:
o The update-software is estimated to take 4 hours to download to the USB
drive.
o If, while attempting to download the software to the CONSULT PC, you receive
the message shown in Figure 8:
 Attempt to clear space on the CONSULT PC hard drive.

Figure 8
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11.

Select OK.

Figure 9
12.

Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a. From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.

Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.

Safely Remove
Hardware icon

USB Drive (E:)

Arrow on toolbar

Figure 10
13.

Close all ASIST Infotainment Software Update screens.

14.

Set the parking brake.

15.

Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
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16.

Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 11).


Do not remove the USB drive during the update to the vehicle until instructed to.

Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.

USB drive

Figure 11

17.

Wait approximately 10-30 seconds for
the screen in Figure 12 to appear.

Software Update

Initializing….

Figure 12



The screen in Figure 13 may
briefly appear. Do not remove the
USB drive. The audio system will
detect the USB drive and continue
the update.

xxxxxxxxxxxx

Figure 13

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18.

Wait for the update to complete.


Follow the on-screen instructions while waiting.

HINT: The update may take 15-25 minutes.
Software Update

The vehicle must remain stopped with the parking brake ON

Remaining time ~ 5 min.

Figure 14

19.

Once the update is complete (Figure 15), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.
Software Update

The software Update has finished. The system will now restart…

Figure 15

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Steps 20-27 must be completed. If they are not completed, the update may become
corrupted.
20.

Allow the reboot to complete
(approximately 30 seconds).


21.

The Nissan logo will be displayed
during the reboot.

Turn the ignition OFF.
Figure 16

The steps below will fully reboot the infotainment system twice.
22.

Open and close the driver door, and then ensure that all doors are closed.

23.

Wait 5 minutes.
Ensure that all doors remain closed during the 5 minute wait period. If a door is
opened during the 5 minute wait period, the update may not complete and the AV
control unit may become inoperable.

HINT: The engine does not need to be running for the next steps.
24.

Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 16).


25.

After the Nissan logo appears, wait
about 1 minute.


26.

If the Nissan logo does not appear (this might take up to 30 seconds), start over
from step 21.

The MENU (Home) screen in
Figure 17 will be displayed.

Turn the ignition OFF.

Figure 17
27.

Repeat steps 22-26 one more time (for a total of 2 times) to complete the update.
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CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION

OP CODE

SYM

DIA

FRT

Perform Software Check

RXB6AA

ZE

32

0.2

DESCRIPTION

OP CODE

SYM

DIA

FRT

Perform Software Check and Update

RXB7AA

ZE

32

0.3

OR

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
July 7, 2022

NTB22-055

DESCRIPTION
Original bulletin published

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