NHTSA ID Number: 10218507
Manufacturer Communication Number: S2108000198
TSB/Document Date: 2022-08-22
Summary
Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
Case Number: S2108000198
Release Date: August 2021
Symptom/Vehicle Issue: Media Device Connection Guidelines For Bluetooth, Apple CarPlay,
Android Auto Or USB To The Radio Head Unit
Discussion: Please follow the following troubleshooting guidelines for Bluetooth, Apple CarPlay,
Android Auto and USB media related issues or intermittent lost functionality of connected devices.
1. Ensure Bluetooth, Wifi, Android Auto, or CarPlay are enabled in the customer’s phone settings.
2. Confirm the radio software is at the latest version available
3. Confirm the device software is at the latest version available
o For Apple devices, go to Settings -> General -> Software Update. If a newer software
version is available, download and install the update then retest.
o For Android devices, go to Settings and search for Software Update. If a newer
software version is available, download and install the update then retest.
4. Reboot the phone (power off completely and leave off for at least 1 minute before turning back
on).
5. Reboot radio. On 2021 model year vehicles with R1 or Panasonic radios, and older Pana
radios with PR/QR software (hold power button in the center stack for 10 seconds then release
button), allow 1-2 minutes for radio to shut down and completely reboot. Other radios if
holding power button doesn’t reset the radio, reset radio with Witech Radio Replacement
routine.
6. If using a non-OEM USB cable, use an official cable from the device manufacturer
7. Delete pairings from both radio and phone
o Delete paired devices from radio Device Manager menu
o Delete pairings from phone settings menu
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA
US LLC
Version 4.3 10/29/2020
For Apple devices, go to Settings -> Bluetooth and delete your vehicle pairing (or
all pairings if possible). Also go to Settings -> General -> CarPlay and delete
your vehicle pairing (or all pairings if possible)
For Android devices, go to Settings, then Bluetooth and delete your vehicle
pairing (or all pairings if possible). Then, go to Settings and search for “Android
Auto”. Select Android Auto, then previously connected cars. Press the menu
icon, and forget paired cars
o After deleting the pairings, restart the phone and radio with the procedures from above
before repairing.
8. Close open phone apps
9. Ensure battery saving apps aren’t running on the phone (may disable Bluetooth or Wifi
periodically to save power)
10. Turn off Wifi on other devices in the vehicle (e.g. mobile hot spot or device Wifi sharing)
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020
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TSB/Document ID: S2108000198
Replacement Service Bulletin Number:
MFR Communication Date: 2021-08-18
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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