STAR Case
Case Number: S1623000028 Rev E
Release Date:

August 2021

Symptom/Vehicle Issue: Outside Power Fold Rearview Mirror Noise Or Loose At
Pivot
Discussion: If the mirror head or pivot appears to be loose or the mirror head is not
moving or hitting windows when folding in out, bouncing, or making popping or clicking
or grinding noise, the mirror should be power folded closed and open (move the mirror
to its full forward position and then to full retract position) 3 times by pushing the power
fold button on the driver switch panel, to reset the mirror. The mirror features a clutch
system that when the mirror is folded manually by hand engages clutch to prevent
motor or mirror damage. While powering the fold motor you may hear a click or snap.
This noise is the clutch locking in. This should correct the loose mirror head condition.
If the condition still exists, the mirror assembly will require replacement.
Note:
1- The looseness of power fold mirror does not necessary indicate a defective mirror, it
may be caused by folding it manually rather than using the power fold feature. If the
mirror is adjusted manually out of the proper detent, always use the button to adjust it
back into sync.
2- In the circumstance where left hand mirror and right hand mirror, are in different
positions, perform the mirror resetting procedure to re-sync the mirrors together.
The intended use of the power fold mirrors is by pushing the button to fold and unfold
the mirrors. Only manually fold the mirrors when necessary.
For a video of this procedure please go to the Learning tab in DealerCONNECT, select
Performance Institute Learning Center, select My Learning, select Courses, enter
search word TT06008. The course title is “Tech Tube- Ram Folding Mirrors Operation
and Reset.”

Contact the STAR Center for assistance if no solution is found
Chrysler Group LLC

Version 3