Technical product information
Topic
Market
area
Brand

New Continental GT and GTC - Window drop glass concerns
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley

Transaction
2067436/1
No.
Level
EH
Status
Approval
Release
date
Event memory entries
Diagnostic address
0052 - Passenger's door electronics
00BB - Rear drivers side door electronics
00BC - Rear passenger side door electronics
0042 - Driver's door electronics

Event memory entry
Fault type
B148754: Window regulator motor no basic setting
B148754: Window regulator motor no basic setting
B148754: Window regulator motor no basic setting
B148754: Window regulator motor no basic setting

Fault status
Intermittent
Intermittent
Intermittent
Intermittent

New customer code
Object of complaint

Complaint type

Position

body fixtures and fittings -> window opening/closing, window heating -> window drop at dooropening
body fixtures and fittings -> window opening/closing, window heating -> window return at
door-closing
body fixtures and fittings -> window opening/closing, window heating -> window return at
door-closing
body fixtures and fittings -> window opening/closing, window heating -> window return at
door-closing
body fixtures and fittings -> window opening/closing, window heating -> window return at
door-closing
body fixtures and fittings -> window opening/closing, window heating -> window drop at dooropening
body fixtures and fittings -> window opening/closing, window heating -> window drop at dooropening
body fixtures and fittings -> window opening/closing, window heating -> window drop at dooropening

functionality -> defective function
sequence

rear
right

functionality -> without function / defect

front left

functionality -> without function / defect

rear left

functionality -> without function / defect

front
right
rear
right

Vehicle data
New Continental GT and GTC
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*

MY
2018
2019
2020
2021
2022
2019
2020
2021
2022

INTERNAL

Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*

Gearbox code
*
*
*
*
*
*
*
*
*

Final drive code
*
*
*
*
*
*
*
*
*

functionality -> without function / defect
functionality -> defective function
sequence
functionality -> defective function
sequence
functionality -> defective function
sequence

front left
rear left
front
right

Documents
Document name
master.xml

INTERNAL

Technical product information
New Continental GT and GTC - Window drop glass concerns

Transaction No.: 2067436/1

Customer statement / workshop findings
•

Incorrect operation/function of the front and/or rear drop door glass

•

Front and/or rear drop door glass fails to open/close or attempts to close and reopens once contact has been made between the glass and
applicable seal

•

DTC for window regulator motor no basic setting B148754 evident within any of the 4 window control modules (diagnostic address 42, 52,
BB and BC) for loss of basic settings

Technical background
IMPORTANT: Please ensure all requested/onward information is added to a new or existing DISS query

IMPORTANT NOTE: Aftermarket window tinting can affect the windows opening/closing to specification, in this scenario please
advise the customer that the onward repair instructions may not repair the issue and therefore cannot be applied until the Aftermarket
tinting has been removed
Please also request the following information from the customer (where possible)
Frequency of the failure
•

Every operation

Yes or No

•

Most operations

Yes or No

•

Occasionally

Yes or No

•

Noise - Vibration

Yes or No

•

In Specific conditions

Yes or No

•

(Weather – incline – decline – Temperature)

Comments

Inputs where failure occurs
•

Key fob Global close

Yes or No

•

Internal switch (Close)

Yes or No

•

Internal switch (Open)

Yes or No

•

During open/close operation Yes or

No Comments

If a complaint of the windows not opening/closing or failing mid cycle, the retailer must request the following information from the
customer:

INTERNAL

How was the car parked?
•

Level

-

Uphill

-

Downhill

Was the car parked in an underground car park?
• Yes or No
What was the temperature and weather conditions when the failure occurred?
Comments

•

Has the car been parked for a time prior to the failure or was it immediately after driving?

Comments

How long was the previous window operation (before the failure)?
Comments

Has the car been driven since then?
Comments

Production change
-

Measure
VERY IMPORANT: The operative must ensure the attached rework instructions are read and understood prior to starting the rework

Section 1 - Door control module identification/replace instructions
1) Check to confirm the part number of the door control modules. In the event all control modules are “J” level suffix and the software level is
0430 go to section 2
However
If the control modules are not all at “J” level suffix all door control modules must be replaced (Figure 1) Refer to the applicable Rep.Gr to gain
access to the control modules (, the control module replace test (using ODIS) must also be carried out to completion before conducting Section 2

INTERNAL

Figure 1

Section 2 - Rectification/check instructions
VERY IMPORTANT: Before conducting the onward instructions please ensure all door control modules are at “J” level suffix and the
applicable control module replace tests have been carried out to completion
1) Referring to Rep.Gr 27 - Carry out a 12 Volt battery test "WARRANTY TEST" or "ORIG. VW-BATT. TEST"
•

Save an image of the battery printout as this will be required to be attached to a new or existing DISS query, should any issues be evident
with the 12 volt battery/system this should be rectified before proceeding any further

2) From the fully open position conduct the following TIP: ensure the 12 volt battery is on charge (Rep.Gr 27)
VERY IMPORTANT: Do not proceed unless the battery is confirmed to be within specification (battery test) and the 12 volt
battery is on charge (Rep.Gr 27)
Passenger side front and rear
•

Measure the time (in seconds) it takes to close the front and rear windows from fully open to the fully closed position

•

Record the time

Passenger side front = seconds
Passenger side rear = seconds
Comments

INTERNAL

Driver side front and rear
•

Measure the time (in seconds) it takes to close the front and rear windows from fully open to the fully closed position

Driver side front =
Driver side rear =
Comments

seconds
seconds

3) Referring to the applicable wiring diagram, conduct wiring integrity checks of the following
•

All window switches - Including connection/pin check

•

Check connections between the door control modules and applicable motors

•

Check power and ground connections at the applicable control module including a voltage drop check at both earth points 736 RHR and
738 LHR - Take photographs and record the results as this will be requested to attached to a new or existing DISS query

Comments

4) Check for cleanliness and security of both earth points
•

Earth point 736 RHR and Earth point 738 LHR

•

Check for cleanliness and security of both earth points Figure 2 shows an example of a contaminated earth point (dirt/paint/debris)

Figure 2
•

Remove any dirt/paint/debris from the earth points using suitable abrasives/wire brush ensuring no damage is caused to the earth stud
threads as shown in Figure 3

INTERNAL

Figure 3
•

Secure the earth point fixings to (9Nm)

Comments

5) Conduct a thorough check of all Window/door seals for the following:
•

Damage

•

Splits

•

Tears

•

Misalignment

•

Incorrectly fitted/located

•

Drop glass seal deformation (see Figures 4 and 5 as examples)

Figure 4

INTERNAL

Figure 5
NOTE: Any issues found with the window seals must be rectified before conducting the remaining steps
6) Referring to Rep.Gr 64 - Check the front and rear window regulators are fitted to specification
•

Check the torque of the front and rear window regulator fixings are to specification - Refer to the applicable Rep.Gr

Comments

TIP: When conducting the onward instructions the operative should refer to BY634/5 Side Glass Measurement, this is a guide regarding how to
measure the side glass correctly
Please see the information within Figure 6 to locate the Videos within e academy:
•

Log on to GRP: https://grp.volkswagenag.com/

INTERNAL

Figure 6

INTERNAL

7) Referring to Rep.Gr 64 - Check and confirm the glass set is within specification as per “Side glass - to check” procedure on Elsa Pro. A
completed measurement table must be saved as this will be required to be attached to a new or existing DISS query
8) Should the side glass not be to specification - Adjust as per the instructions within Rep.Gr 64
9) Referring to Rep.Gr 64 - Side glass - To initialise
IMPORTANT: In the event the issue is now resolved, the operative should open a new DISS query or respond via the previously
opened DISS query ensuring all previously requested information is attached including confirmation that the issue is resolved
Or
Should the issue still be evident the operative should open a new DISS query or respond on the previously opened DISS
query ensuring the remaining issue is clearly included (Videos/photographs)
Please note, Warranty claims will not be approved unless the required information within the Technical background section is provided

Warranty accounting instructions
Warranty type
110 or 910
Damage service number
64 38
Damage code
0012
Time to replace (x1) front door control module (If not all at “J” level)
Labour
Labour operation code
64 38 19 00
Time
30 TU (per side)
Time to replace (x1) rear door control module (If not all at “J” level)
Labour
Labour operation code
64 38 19 01
Time
110 TU (per side)
Time to conduct initial checks
Labour operation code
64 38 02 00
Time
30 TU
Time to conduct the wiring integrity checks including the checking of earth points 736 and 738
Labour operation code
97 09 01 00
Time
Must not exceed 60 TU
Time to conduct the front glass set procedure
Labour operation code
64 40 15 00
Time
140 TU (per side)
Time to conduct the rear glass set procedure
Labour operation code
64 75 15 00
Time
130 TU (per side)

Parts information
0042 - Door electronics driver’s side

4M1 959 953J (x1)

0052 - Door electronics passenger side

4M1 959 952J (x1)

00BB - Door electronics driver’s side - rear

4M1 959 955J (x1)

00BC - Door electronics passenger side - rear 4M1 959 955J (x1)

INTERNAL