GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6229
URGENT - DISTRIBUTE IMMEDIATELY
Date:

August 4, 2022

Subject: N222370180 - Service Update
Instrument Cluster Incorrect Calibration
Models: 2022 GMC Acadia
To:

All General Motors Dealers

General Motors is releasing Service Update N222370180 today. The total
number of U.S. vehicles involved is 15. Please see the attached bulletin for
details.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated August 4, 2022. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Service Update
N222370180 Instrument Cluster Incorrect Calibration
Release Date:
Attention:

August 2022

Revision:

00

This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited
Warranty period.

Make

Model

GMC

Acadia

Model Year
From
To
2022
2022

RPO

Description

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

Certain 2022 model year GMC Acadia vehicles may have a condition in which the incorrect calibration
was programmed into the Instrument Cluster at the assembly plant.
Dealers will perform a Configuration and Setup on the Instrument Cluster.

Parts
No parts are required for this repair.
Warranty Information
Labor
Operation
9106327*

Description
Instrument Cluster Configuration and Setup with SPS

Labor
Time
0.3

Trans.
Type
ZFAT

Net
Item
N/A

Important: * To avoid warranty transaction rejections, carefully read and follow the instructions below:

6125814

•

The Warranty Claim Code must be accurately entered in the “Warranty Claim Code” field of the transaction.

•

When more than one Warranty Claim Code is generated for a programming event, it is required to document all
Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the
“Warranty Claim Code field of the transaction, otherwise the transaction will reject. It is best practice to enter
the FINAL code provided by SPS2.

Copyright 2022 General Motors. All Rights Reserved.

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Service Update
N222370180 Instrument Cluster Incorrect Calibration
Warranty Claim Code Information Retrieval

6125774

If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS2 system as
follows:
1.
2.
3.
4.

Open TLC on the computer used to program the vehicle.
Select and start SPS2.
Select Settings.
Select the Warranty Claim Code tab.

The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code
field.
Service Procedure
Note: Carefully read and follow the instructions below.

• Ensure the programming tool is equipped with the latest software and is securely connected to the data link
connector. If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Follow the on-screen prompts regarding ignition power mode, but ensure that anything that drains excessive
power (exterior lights, HVAC blower motor, etc) is off.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.
Important: The service technician always needs to verify that the VIN displayed in the TLC left side drop down menu and
the top center window match the VIN plate of the vehicle to be programmed prior to using Service Programming System
2 (SPS2) for programming or reprogramming a module.

• For the TLC application, service technicians need to always ensure that the power mode (ignition) is “ON” before
reading the VIN from the vehicle’s VIN master module and that they do not select a VIN that is already in the TLC
application memory from a previous vehicle.
• If the VIN that shows up in the TLC top center window after correctly reading the VIN from the vehicle does not
match the VIN plate of the vehicle, manually type in the VIN characters from the vehicle VIN plate into the TLC top
center window and use these for programming or reprogramming the subject module with the correct vehicle VIN and
software and/or calibrations.
• The Engine Control Module (ECM) is the master module (for VIP vehicles) that TLC reads to determine the VIN
of the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the ECM also
needs to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate.

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Service Update
N222370180 Instrument Cluster Incorrect Calibration
• The Body Control Module (BCM) is the master module (for GEM vehicles) that TLC reads to determine the VIN
of the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the BCM also
needs to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate.
Caution: Be sure the VIN selected in the drop down menu (1) is the same as the vehicle connected (2) before beginning
programming.

5743643

Important: If the vehicle VIN DOES NOT match, the message below will be shown.

5877000

5644477

Important: Techline Connect screens shown above.
Important: If the same calibration/software warning is noted on the TLC Summary screen, select OK and follow screen
instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue box
of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin.
Note: This programming event is for “Configuration and Setup” only.

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Service Update
N222370180 Instrument Cluster Incorrect Calibration
1.

Perform the “Configuration and Setup” on the instrument cluster. Select “Configuration and Setup” on the SPS
Supported Controllers screen and follow the on screen instructions. Refer to P16 Instrument Cluster: Programming
and Setup in SI.

5644478

Note: The screenshot above is an example of module programming and may not be indicative of the specific module that
is being programmed. Module selection and VIN information have been blacked out.
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the Warranty
Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the WCC on the
screen.
2.

Record SPS Warranty Claim Code on job card for warranty transaction submission.

Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory or is in your facility for service in the
future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be
sure the service update correction has been made before selling or releasing the vehicle.
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this bulletin must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealer Reports – For USA & Export
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin VINs that apply to this field action.
This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer InService tab will not contain Service Update Bulletin VIN data because the intent of a Service Update Bulletin is to not
inconvenience a customer with a special trip for service. Service Update Bulletins are to be completed when the
customer is in for a regularly scheduled visit.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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