NHTSA ID Number: 10216821
Manufacturer Communication Number: TJ36260.1.2
TSB/Document Date: 2022-08-01
Summary
TCAM Rebooting, VIDA Cannot maintain connection, Loss of connectivity.
Service and Parts Business
Technical Journal
TITLE:
TCAM Rebooting, VIDA Cannot maintain connection, Loss of connectivity
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36260.1.2
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515
2022-05-03
2022-06-08
FUNC GROUP:
FUNC DESC:
3970
Mobile data services
Page 1 of 6
Attachment
File Name
File Size
TJ 36260.jpg
0.0165 MB
TJ Instruction_36260_Locating TCAM Hardware Part
Number.pdf
0.4516 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
NOTE: The following only applies to vehicles equipped with a TCAM unit with a specific Hardware
Part number: 32364074
To locate the Hardware Part Number that is in the vehicle, follow the instructions in the attachment
TJ Instruction_36260_Locating TCAM Hardware Part Number
The TCAM can enter a state where it will continuously reboot itself. When this occurs one or more of
the symptoms below can be observed:
•
VIDA will not maintain a connection via ethernet cable or WiFi – the Connection status indicator at
the top of the VIDA screen will cycle between Green (connected) and Red (not connected) every
40-60 seconds.
•
The vehicle/VIN may not show in VIDA
•
The TCAM may appear to be stuck in Programming Mode in the VIDA Advanced Test screen.
•
Customer complaint that there is no internet connection and the signal indicator at the top left of
the CCD is blank with an “x”.
Produced and printed in the USA and available as an electronic document.
© Polestar
2022
Technical Journal 36260.1.2
Avoid any type of factory reset of the TCAM and/or infotainment system to prevent the continuous
TCAM reboot.
For example, do not perform any of the following reset methods:
•
•
•
In-car Settings menu – Factory Reset
VIDA Diagnostic Sequence “TCAM Reset,”
The TCAM Backup Battery charging sequence (prompt to reset TCAM)
See instructions under Service for repair information.
TCAM = Telematics and Connectivity Antenna Module
CCD = Center Console Display
CSC Customer Symptom Codes
Code
Description
22
Diagnostic communication/Wired diagnostic connection to vehicle does not work
23
Diagnostic communication/WiFi diagnostic connection to vehicle does not work
EM
Internet Connection/Does not work
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
534
2022-2022
Plant
Chassis range
Struc Week
Range
-
202149-202212
SERVICE:
* TCAM software to prevent this symptom from occurring has been released in Total Upgrade, PDS
Upgrade, and Service 2.0 software packages as of 5/17/2022. The same software will be delivered to
customers via Over-the-Air (OTA) software upgrade starting 5/25/22
* However, once the TCAM enters this state, it will not be possible to recover it and replacement
is necessary. Spare part TCAMs will receive the updated software when reloaded as part of the
replacement procedure.
VST Operation Number
VST Operation Number
Description
39744-2
Control module, remote communication replace (1.9hr)
LABOR TIME:
Labor time subject to change without notice.
Page 2 of 6
2022-06-08
Technical Journal 36260.1.2
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report Polestar” and sub concern area “Support not needed Polestar”, use
function group 3970.
To view TJ attachments continue to next page. This TJ has two attachments.
2022-06-08
Page 3 of 6
Technical Journal 36260.1.2
Page 4 of 6
2022-06-08
§ Polestar Customer Service
TJ Instruction
TJ No 36260
Date
April 27, 2022
Title
Locating TCAM Hardware Part Number
Method 1
The hardware part number is listed in the ECU Identification tab of the Components screen for TCAM.
TJ Instruction 36260
Method 2
If the Components screen cannot be reached due to lack of connection, the Hardware Part number can be read from
the most recent vehicle readout:
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TSB/Document ID: TJ36260.1.2
Replacement Service Bulletin Number:
MFR Communication Date: 2022-06-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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