NUMBER:
GROUP:
DATE:

08-021-13
Electrical
March 29, 2013

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-018-12, DATED MARCH 27,
2012, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES VEHICLES WITHOUT REMOTE
USB PORTS.
THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE 13.03 OR HIGHER TO
PERFORM THIS PROCEDURE.
SUBJECT:
Flash: Hands Free Module Customer Satisfaction Enhancements
OVERVIEW:
This Bulletin involves performing a USB service flash of the Hands Free Module (HFM).
MODELS:
2012

(LC)

Challenger

2012

(MK)

Compass / Patriot

2012

(PM)

Caliber

2012

(WK)

Grand Cherokee

2012

(W2)

Grand Cherokee

2012

(WD)

Durango

2012

(KK)

Liberty

2012

(K1)

Cherokee

2012

(JS)

Avenger / 200

2012

(DS)

1500 Pickup

2012

(DJ)

2500 Pickup

2012

(D2)

3500 Pickup

2012

(DD)

3500 Cab Chassis

2012

(DP)

4500/5500 Cab Chassis

2012

(DX)

1500 Pickup (Mexico)

2012

(JK)

Wrangler

2012

(J3)

Wrangler (CKD)

2012

(RT)

Grand Caravan / Town & Country

08-021-13

-2-

NOTE: This bulletin applies to vehicles built up to January 1, 2012(MDH 0101XX)
equipped WITH UConnect Voice Command w/Bluetooth (sales code RSP,
RSQ) and WITHOUT Media Center 730N CD/DVD/MP3/HDD/NAV (sales code
RER or RHR) or Media Center 735N CD/DVD/HDD/NAV (sales code REW or
RHW) or Media Center 731N CD/DVD/HDD/NAV (sales code REP ) or AM/FM
CD MP3 NAV RADIO (sales code RHP) .
SYMPTOM/CONDITION:
The customer satisfaction enhancements are included with this software release:
NOTE: After the HFM has been updated it will receive these enhancements.
•
•
•
•
•
•
•
•

Reduced “Device Reading” wait time after connecting a device to the remote USB
port.
Call / Dial separation improves upon names being recognized as phone numbers.
Improved sound quality during Bluetooth streaming.
Increased iPod and iPhone compatibility.
SMS messaging support via MAP protocol (not all phones support the MAP
protocol).
Added “None of These” and “Correction” to the phone book prompt menu for better
handling of similar names.
Previous button will return the song currently being played to the beginning of the
track.
AirPlay feature “Dock Connector” no longer needs to be manually selected on Apple
devices. This will resolve the “No Audio” condition when the device is connected to
the remote USB port and dock connector is not selected.

NOTE: USB mode resume will no longer 'resume' after ignition OFF
DIAGNOSIS:
1. Using wiTECH, determine the HFM part number. The HFM part number can be found
under Module Information for the HFM.
2. Is the HFM Part number currently at the AB level?
a. Yes >> Perform the Repair Procedure.
b. No >>> This service bulletin does not apply. Further diagnostics may be required.
NOTE: If the HFM part number ends with AA the HFM will need to be replaced.
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
Qty.

Part No.

Description

1(AR)

68086985AB

USB Cable use on vehicles without remote
USB port

1(AR)

Dealer Supplied

USB Portable Flash Drive / Memory Stick
(256 Mb or larger, formatted for Windows)

-3-

08-021-13

NOTE: One USB Cable can be used to service multiple vehicles. If you already have
cable P/N P/N 82212160, you don't need to order cable P/N 68086985AB.

08-021-13

-4-

REPAIR PROCEDURE:
HFM Remote USB Port Connector Location Table
Vehicle Family.

UCI-USB Connector Location

LC

USB port connection located in center console;
forward-most side. Connection illuminates when
ignition/ Accy is ON

PM / MK

USB port connection located in passenger glove
compartment; Top-right corner, Above glove
compartment when OPEN. Connection illuminates
when ignition/ Accy is ON

WK / WD

USB port connection located in center console,
backside of Top Tray. Connection illuminates when
ignition/ Accy. is ON

JS

USB port connection located below HVAC controls;.
Connection illuminates when ignition/ Accy. is ON

JK

USB port connection located in center console;
forward-most side. Connection illuminates when
ignition/ Accy. is ON

RT

USB port connection located in TOP passenger
glove compartment; Left Side. Connection
illuminates when ignition/ Accy. is ON

RAM Trucks

USB port connection located in passenger glove
compartment. Connection illuminates when ignition/
Accy. is ON

KA / KK / K1

NOT EQUIPPED with USB Connection; See
Special instructions

**All other vehicles without remote **NOT EQUIPPED with USB Connection; See
USB port (sales code RSX)**
Special instructions**
NOTE: Preparation of the USB memory stick involves using the wiTECH flash
framework to copy a proprietary module flash application to a USB memory
stick. The USB memory stick is then used to flash update the Hands Free
Module
1. Verify that the Hands Free Module is functioning as designed. If DTC's are present,
record them on the repair order and repair as necessary before proceeding further.
2. Proceed with the wiTECH Diagnostic Application to reflash the HFM (Fig. 1). Help
using the wiTECH Diagnostic Application for flashing Hands Free Module is made
available through the wiTECH Diagnostic Application. For instructions select the
“HELP” tab on upper portion of the wiTECH window, then “HELP CONTENTS.” This
will open the Welcome to wiTECH Help screen where help topics can be selected.

-5-

08-021-13

Fig. 1 wiTECH Flash Application
3. The Flash Warning Dialog will appear(Fig. 2). Click on OK to acknowledge the
warning.

Fig. 2 wiTECH Flash Warning Dialog
4. The Download Progress Dialog will appear (Fig. 3). Click on OK after progress has
reached 100%.

08-021-13

-6-

Fig. 3 wiTECH Download Progress Dialog
5. The Supplier Application Warning Dialog will appear (Fig. 4). Click on OK to
acknowledge the warning.

Fig. 4 Supplier Application Warning Dialog
6. A scrollable Process Description Dialog will appear (Fig. 5) and (Fig. 6). Insert the
dealer supplied USB memory stick into the first USB port of the wiTECH computer at
this time, ensure that no other USB memory sticks are installed, and click on OK to
acknowledge the instructions.

-7-

08-021-13

Fig. 5 Process Description - Top Of Scrollable Dialog

Fig. 6 Process Description - Bottom Of Scrollable Dialog
7. Did the Successful Completion Dialog (Fig. 7) appear indicating the update files have
been copied to the USB memory stick?
a. Yes >> Click on OK to acknowledge successful creation of the update USB and
proceed to Step #11.
b. No >>> Proceed to Step #8

08-021-13

-8-

Fig. 7 Successful Completion Dialog
8. The USB Not Found dialog (Fig. 8) will appear. Click on OK to continue.

Fig. 8 USB Memory Stick Not Found
9. The Alternate Instructions dialog (Fig. 9) will appear.

-9-

08-021-13

Fig. 9 Alternate Instrictions If Memory Stick Not Found
10. Insert a blank USB Memory Stick into a USB port on the wiTECH computer and then
“drag and drop” the Uconnect.upd file from the computer desktop (Fig. 10) onto the
blank USB Memory Stick.

Fig. 10 Sample Windows Desktop With Update File
11. Remove the prepared update USB Memory Stick from the wiTECH computer and
perform the software reflash on the vehicle.
NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2
volts. Do not allow the charging voltage to climb above 13.5 volts during the
flash process.

08-021-13

-10-

NOTE: In the event of a reflash failure the system will respond with an audio prompt
indicating “Digital Signature not recognized” or USB Mass Storage device
not compatible”. If this should occur, download the flash to the USB Flash
Drive using a different USB port on the computer. If this does not resolve the
issue use another brand of flash drive.
CAUTION: Damage to the HFM may occur! Do not interrupt vehicle power, cycle
ignition, or remove the USB memory stick while performing software
reflash. If the flash is interrupted and an audible prompt IS heard after
pressing the radio's phone button the flash can be reattempted. If the
flash is interrupted and an audible prompt is NOT heard after pressing
the radio's phone button (with the radio volume set at ¾ volume or
higher), Perform a capacitor discharge on the vehicle. Then turn on
ignition and wait 30 seconds, press the radio’s phone button, if no
audible prompt is heard the HFM module will need to be replaced.
12. Locate the HFM Remote USB Port using the HFM Remote USB Port Connector
Location Table (This is NOT the same as the USB port located on the radio).
13. Access the HFM USB Connector.
NOTE: KK/K1 and vehicles not equipped with a remote USB port. Follow Special
Instruction below.
14. Insert the HFM software update USB Memory Stick into the Remote USB Port
Connector.
15. Sit in the passenger seat and close all doors and windows.
16. Press and release the radio's u-Connect Phone button and, following the HFM
verification prompt, say “Set-up, Software Update”. The system will respond with an
audio prompt stating: “Starting Software Update, Please Wait”.
17. The audio prompt will be followed by periodic beeps for approximately 20
minutes.There are no additional actions required until after the radio exits
re-flash mode. After the periodic beeps end the radio will exit re-flash mode and
return to the last radio mode.
NOTE: Do not remove the USB memory stick at this point.
18. Wait one additional minute for the HFM to complete the update and reset.
19. Verify software reflash by pressing and release the phone button.
20. Quickly turn the radio volume control knob to above 3/4 of maximum volume and leave
it there.
21. Did the vehicle audio system play any of the following verification prompts: “UConnect
Ready ... beep”, “Ready ... beep”, or just an audible “beep"?
a. YES >>> Proceed to Step #22.
b. NO >>> Proceed to Step #25.
22. Press and release the phone button to end the session.
23. Using wiTECH, determine the HFM part number. The HFM part number can be found
under Module Information for the HFM.
24. Is the HFM Part number should now end with a AC level?
a. Yes >>> Proceed to Step #26.
b. No >>> Proceed to Step #25.
25. Have you attempted the Flash Procedure at least twice previously?

-11-

08-021-13

a. YES >>> This service bulletin does not apply. Further diagnostics may be required.
b. NO >>> Reattempt the 'Perform Software Reflash' procedure.
26. Remove and properly store the USB Memory Stick.
27. Using WiTECH clear any faults which may have been set during the reflash procedure.
28. **Vehicles without remote USB ports, return to the Special Instructions Step #5.
**Special Instructions (For KK / K1 and vehicles not equipped with remote USB port
sales code RSX)**.
**Use USB cable (82212160 or 68086985AB) to flash the HFM**.
**The HFM Module on the KK is located on the right rear side (passenger's side on left
hand drive vehicles also), and behind the audio system's subwoofer enclosure. Follow
DealerConnect / TechCONNECT> Group 08 - Electrical> 8T Navigation/Telecommunications> MODULE, Hands Free (HFM)> Removal - REMOVAL**.
**To help find the location of the HFM on vehicles with a factory installed HFM and
Without remote USB port can follow HFM removal/Installation In TechCONNECT**.
To help find the location of the HFM on vehicles with a Mopar accessory HFM can get the
installation instruction from their parts person.
NOTE: **Vehicles with a Mopar accessory HFM may have the module installed in
different locations. Some technician may chose not to install the module in
the proper location.**
1.
2.
3.
4.

Access the HFM Module by following the installation instructions call out above.
Do NOT disconnect the electrical connectors from the HFM.
Connect the USB harness as shown in (Fig. 11).
Return to the Perform Software Reflash Procedure Step #14.

Fig. 11 USB Harness Connection
1 - USB harness PN# 82212160 or 68086985AB.

5. Disconnect USB harness connector.

08-021-13

-12-

6. Reinstall HFM Module by following DealerConnect / TechCONNECT> Group 08 Electrical> 8T - Navigation/Telecommunications> MODULE, Hands Free (HFM)>
Installation - INSTALLATION or the instruction sheet.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:

Description

Amount

18-19-63-9J

Diagnosis Only - HFM Part Number. (1 Semi-Skilled)

18-19-63-9K

Diagnose and Flash Reprogram HFM Module. (1 0.3 Hrs.
- Semi-Skilled)

18-19-63-9L

Diagnose and Flash Reprogram HFM Module. (1 0.6 Hrs.
- Semi-Skilled)
KK / K1 Only

**08-99-34-91

Diagnose and Flash Reprogram HFM Module,
Without remote USB port. (2 - Skilled)

0.4 Hrs
JS/RT/PM/MK/
JK/J3**

**08-99-34-91

Diagnose and Flash Reprogram HFM Module,
Without remote USB port. (2 - Skilled)

0.5 Hrs LC**

**08-99-34-91

Diagnose and Flash Reprogram HFM Module,
Without remote USB port. (2 - Skilled)

0.6 Hrs
DS/DJ/D2/DD/
DP/DX
WK/W2/WD**

FAILURE CODE:
**ZZ

Service Action**

0.2 Hrs.