NUMBER:
GROUP:
DATE:

08-009-13
Electrical
February 15, 2013

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-048-12, DATED AUGUST 02,
2012 WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES RB6 RADIOS.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL 12-046. ALL APPLICABLE SOLD AND UN-SOLD VIN's HAVE BEEN
LOADED. TO VERIFY THAT THIS SERVICE ACTION IS APPLICABLE TO THE
VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS
ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
RB6 RB5 Navigation Radio Locks Up All Of The Navigation Functions
OVERVIEW:
This Bulletin involves replacing the Telematics Gateway Module (TGM) RB5 or **RB6**.
MODELS:
2012

(LD)

Charger

2012

(LX)

300

NOTE: This bulletin applies to vehicles built before August 27, 2011 (MDH 0827XX)
equipped with UConnect Touch 8.4 CD/DVD/MP3/NAV (sales code RB5) or
**UConnect Touch 8.4 CD/DVD/MP3/NAV (sales code RB6) **
SYMPTOM/CONDITION:
A customer may experience that the Navigation radio locks up, and both of the navigation
voice and display stops working. The user will be locked out of all navigation functions.
Replacing the Telematics Gateway Module (TGM/TGW) will repair this condition.
NOTE: All radio and navigation functions are controlled by the TGM.
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition, perform the Repair Procedure.
PARTS REQUIRED:

08-009-13

-2-

Qty.

Part No.

Description

1 (AR)

Z5091038AJ

TGM (RB5)

**1 (AR)

Z5091381AC

TGM (RB6)**

NOTE: If the radio needs to be replaced, order them through the Exchange center.
REPAIR PROCEDURE:
1. Verify the Garmin software level in the radio, press the Nav button then Setting, then
System and then About.
2. Is the Software Version below 3.20?
a. Yes