NUMBER:
GROUP:
DATE:

18-022-13
Vehicle Performance
May 22, 2013

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETINS 18-045-11 DATED October 19,
2011, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES THE ADDITION OF THE
CANADIAN MARKET AND 2013 MY VEHICLES.
SUBJECT:
Cummins 6.7L Turbo Diesel Common Diagnostic Process
OVERVIEW:
New 6.7L Cummins®Turbo Diesel Common Diagnostic Process is now available as part of
the standard diagnostic process located in TechCONNECT>Service Info.
MODELS:
2007 - 2010

DC

Ram 3500 Cab Chassis

2011 - 2013

DD

Ram 3500 Cab Chassis

2007 - 2009

DH

Ram 2500 Pickup

2010 - **2013**

DJ

Ram 2500 Pickup

2011 - 2012

DP

Ram 4500/5500 Cab Chassis

2007 - 2010

DM

Ram 4500/5500 Cab Chassis

2007 - 2009

D1

Ram 3500 Pickup

2010 - **2013**

D2

Ram 3500 Pickup

NOTE: This bulletin applies to vehicles equipped with the Ultra Low Sulfur 6.7L
Cummins Turbo Diesel engine (Sales Code ETJ, ETK) (equipped with a Diesel
Particulate Filter).

18-022-13

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DISCUSSION:
The 6.7L Cummins® Turbo Diesel Common Diagnostic Process was developed for any
drivability concern on the 6.7L Cummins® Diesel Engine. Non-drivability engine issues or
engine cooling system issues are not in the scope of this process.
The process begins by identifying the customer’s concern and applying it to one of the
following symptoms:
•
•
•
•
•
•
•

MIL Illumination
Engine Cranks But Does Not Start or Starts and Immediately Stalls
Engine Surges, Bucks, Runs Rough - No MIL
Engine Noise - No MIL
Excessive Black Smoke Out Exhaust - No MIL
Excessive White Smoke Out Exhaust - No MIL
Excessive Blue Smoke Out Exhaust - No MIL

If the MIL is illuminated, for 2007 - 2009 DH/D1 and 2007 - 2010 DC/DM models, your
process begins in TechCONNECT>Service Info>28 - DTC Based Diagnostics>MODULE,
Engine Control (ECM), 6.7L>Standard Procedure>PRE-DIAGNOSTIC
TROUBLESHOOTING PROCEDURE. 2010 - 2012 DJ/D2 models, your process begins in
TechCONNECT>Service Info>28 - DTC Based Diagnostics>MODULE, Powertrain Control
(PCM), 6.7L>Standard Procedure>PRE-DIAGNOSTIC TROUBLESHOOTING
PROCEDURE. 2011 - 2012 DD/DP models, your process begins in
TechCONNECT>Service Info>28 - DTC Based Diagnostics>MODULE, Powertrain Control
(PCM), DD/DP - Chassis Cab>Standard Procedure>PRE-DIAGNOSTIC
TROUBLESHOOTING PROCEDURE.
If the MIL is NOT illuminated, your process begins in TechCONNECT>Service Info>29 Non-DTC Diagnostics>Drivability - Diesel, 6.7L>Diagnosis and
Testing>PRE-DIAGNOSTIC TROUBLESHOOTING PROCEDURE.
In each case, the test procedure will request that a 6.7L Diesel Diagnostic Worksheet be
completed before proceeding. Once the data has been collected and analyzed, then the
diagnostic process can continue.
6.7L Cummins® Diesel Diagnostic Worksheets are created, stored, and located in
DealerCONNECT>TechCONNECT> Search (Fig. 1). In order to create and/or view
Cummins® 6.7L Diesel Diagnostic Worksheets, users must log into DealerCONNECT with
a valid SID. If you have the ability to view and/or create a Ticket for Technical Assistance,
than your SID is a valid SID. In addition, in order to create a Cummins 6.7L Diesel
Diagnostic Worksheets, a valid Vehicle Identification Number (VIN) must be entered into
the vehicle configuration box in TechCONNECT (Fig. 1), and then pressing submit. Work
Instructions have been developed that discuss the new process and provides detailed
instructions on how to properly complete the worksheets. These work instructions are
located on the Home Page of TechCONNECT.

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18-022-13

Fig. 1 Cummins Diesel Diagnostic Worksheet
Once the 6.7L Cummins® Diesel Diagnostic Worksheet has been created, the
PRE-DIAGNOSTIC TROUBLESHOOTING PROCEDURE will guide you to the MIL LIGHT
ON PRETEST PROCEDURE or to one of several Non-MIL related diagnostic tests. Follow
the path for each test. The tests are designed to direct you to the diagnostic path that
leads to corrective actions that repair conditions that occur most frequently for that specific
concern.
Once the repair has been completed, the repair MUST be followed up by performing the
Verification Procedure and if the repair is correcting a condition that relates to the
Aftertreatment System, then the Aftertreatment Validation Procedure MUST also be
performed.
Each of these procedures are designed to ensure that the condition will not repeat and
ensure that components that may have had an effect on that concern will not contribute to
a repeat repair.

18-022-13

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POLICY:
Standard Diagnostic Warranty Reimbursement Policy applies to this new 6.7L Cummins®
Turbo Diesel Common Diagnostic Process. However, the following unique labor operations
have been created to reimburse dealers for completing the 6.7L Cummins® Diesel
Diagnostic Worksheet, 6.7L Cummins Diesel Fuel System Inspections, and the
Aftertreatment Validation Procedure. These Labor Operations can only be used in
conjunction with a proper causal Labor Operation. Please refer to the U.S. or Canadian
Warranty Policy and Procedure Manual and to U.S. Warranty Bulletin D-11-55 dated
October, 2011 or Canadian Warranty Bulletin SAB 2013-21.
TIME ALLOWANCE:
Labor Operation
No:

Description

Amount

14-01-10-74

Completing 6.7L Cummins® Turbo Diesel
Diagnostic Worksheet, Sections 1 - 4

0.3 Hrs.

Related Operation:
14-01-10-50

Fuel System Inspection - 6.7L Diesel

0.3 Hrs.

14-01-10-51

Perform Aftertreatment Repair Validation
Procedure - 6.7L Diesel
2007 - 2009 DH/D1 and 2007 - 2010 DC/DM 0.5 Hrs.
2010 - 2012 DJ/D2 and 2011- 2012 DD/DP 0.3 Hrs.

Special Service LOP Perform Aftertreatment Repair Validation
95-09-44-02
Procedure - 6.7L Diesel - Porter's Time
Reimbursement

$20.00

Special Service LOP Perform Aftertreatment Repair Validation
95-14-01-01
Procedure - 6.7L Diesel - Fuel Allowance

$20.00